Asia Car Service Reviews 1,076

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 243 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its professionalism, punctuality, and efficiency, making their journeys seamless and stress-free. Many highlight the helpfulness and courtesy of the drivers, who are often described as professional, friendly, and knowledgeable, providing information about the areas and assisting with luggage. The booking process is frequently noted as easy and straightforward, with excellent communication regarding pick-up times, driver details, and vehicle information. However, some customers also noted occasional issues, such as a driver who seemed unwell, or a driver who did not speak English and was unable to provide the requested tour services. There were also instances where drivers were not as attentive to passenger needs, like not stopping for a restroom break or not assisting with luggage as expected.

What people talk about most

Service

People report positive experiences with service, often highlighting the professionalism, punctuality, and... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising drivers for being professional,... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the punctuality of... See more

Booking process

Consumers find the booking process to be overwhelmingly positive, describing it as very easy and efficient.... See more

Location

Users describe positive interactions with location, noting that drivers are easy to find upon arrival at... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had a layover in Hong Kong and contacted Asia car service to see if we could get collected at the airport and taken to see sunrise over Hong Kong. Our lovely driver, Tommy, was waiting when we land... See more

Rated 5 out of 5 stars

We used your service for a four hour driving tour to see highlights of the city. We were very satisfied with the tour. Our driver, Roger Li, was accommodating, providing us with information about the... See more

Rated 5 out of 5 stars

We've been working with ACS for more than 5 years and they have been excellent. Their team has helped us with both FIT & Groups, coaches to sedans and even sourcing guides / local coordinators. They'v... See more

Rated 5 out of 5 stars

We used Asia Car Service twice during our recent visit stay in Hong Kong, once to take us from disembarking from our Cruise ship to a hotel, and several days later from the hotel to the airport. Every... See more


Company details

  1. Car service
  2. Airport shuttle service
  3. Limousine service

About Asia Car Service

Written by the company

Asia's Most Reliable Airport Transfer & Ground Transportation Service

Asia Car Service is a 24/7 airport transfer and private transportation service that offers individuals and businesses from all over the world comfort, safety, and convenience when traveling in Asia.

We provide private airport transfers, chauffeured car rental, and group ground travel solutions. All services include clean private vehicles, professional drivers, and expert local 24hr customer support.

Service is available at all major Asia airports in over 150 cities in 25 countries, including Japan, Korea, Hong Kong, Mainland China, Taiwan, Singapore, Malaysia, Philippines, Thailand, Indonesia, Vietnam, Australia, India, and The UAE.

As a full-service company, our aim is to provide the best all-around ground travel experience for our clients at competitive costs.

Easily book service online, or email us and we'll respond within a few minutes. Upon receiving your booking, our 24/7 team will follow up with full details and pre-service reminders. On the day of service, your driver will be waiting promptly for you with a name-sign. You can simply relax, and enjoy a comfortable safe ride with a professional driver.

Get an instant online quote to reserve your car with just a few clicks and receive immediate service confirmation, or contact our team by email to see how we can assist you today. We look forward to serving you!

Maximum Comfort Guaranteed

Easy, Safe, Convenient & Reliable Private Transportation Guaranteed

Easy, Safe, Convenient & Reliable Private Transportation Guaranteed
We guarantee a professional door-to-door service in 100+ Asia cities & airports. All with 24/7 customer service, car availability, great rates, simple booking and easy payment options.

Contact info

4.9

Excellent

TrustScore 5 out of 5

1k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 25% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Excellent Customer Service

I apologise for the length of this review but Asia Car Service need to be congratulated on their Customer Service. Our transfer from Osaka to Kobe to get a cruise ship went every smoothly. I didn't know until on the cruise ship that I had left my mobile phone in the van. The Customer Service on the Azamara Pursuit contacted the Hilton Hotel in Osaka to see if it had been found. The Hilton Hotel in turn contacted Asia Car Service. Asia Car Service were very helpful and organised to have my phone delivered free of charge to the Hyatt Regency in Tokyo where we were staying after our cruise . The phone was there when we arrived.
Asia Car Service continued communicating with us until we had received the phone. Their service was very much appreciated.

24 April 2026
Unprompted review
Rated 5 out of 5 stars

From Haneda Airport To Our Hotel Then Cruise Pier Back to Haneda Airport

We had transport from Haneda Airport to our hotel, the Conrad Tokyo, then from the cruise pier back to the Haneda Airport. Both our drivers were very polite and excellent drivers, although our first driver had back problems and we loaded our luggage into the car ourselves. I sincerely appreciate that you were in touch before the pick-up and provided a phone number in case we needed to contact the driver. Both drivers were right on time and easy to find. I highly recommend Asia Car Service.

24 April 2026
Rated 5 out of 5 stars

Excellent car service

The driver was right on time. She was very courteous, friendly and helpful. Good communication also. I definitely recommend Asia Car Service.

21 April 2026
Rated 5 out of 5 stars

Good care of customers

Good care of customers, safe drive, comfortable drive, also contact with OUR customer to help supporting our schedue adjustment, among others.

20 April 2026
Rated 5 out of 5 stars

Excellent Service

Excellent Service. We hired them for transfer to and from the Taipei airport. They met us as promised, the drivers were friendly but professional and the vans newer and clean. Asian Car Service provided us with the perfect service to start and end our wonderful vacation.

14 February 2026

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