Asia Car Service Reviews 1,076

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 243 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its professionalism, punctuality, and efficiency, making their journeys seamless and stress-free. Many highlight the helpfulness and courtesy of the drivers, who are often described as professional, friendly, and knowledgeable, providing information about the areas and assisting with luggage. The booking process is frequently noted as easy and straightforward, with excellent communication regarding pick-up times, driver details, and vehicle information. However, some customers also noted occasional issues, such as a driver who seemed unwell, or a driver who did not speak English and was unable to provide the requested tour services. There were also instances where drivers were not as attentive to passenger needs, like not stopping for a restroom break or not assisting with luggage as expected.

What people talk about most

Service

People report positive experiences with service, often highlighting the professionalism, punctuality, and... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising drivers for being professional,... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the punctuality of... See more

Booking process

Consumers find the booking process to be overwhelmingly positive, describing it as very easy and efficient.... See more

Location

Users describe positive interactions with location, noting that drivers are easy to find upon arrival at... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had a layover in Hong Kong and contacted Asia car service to see if we could get collected at the airport and taken to see sunrise over Hong Kong. Our lovely driver, Tommy, was waiting when we land... See more

Rated 5 out of 5 stars

We used your service for a four hour driving tour to see highlights of the city. We were very satisfied with the tour. Our driver, Roger Li, was accommodating, providing us with information about the... See more

Rated 5 out of 5 stars

We've been working with ACS for more than 5 years and they have been excellent. Their team has helped us with both FIT & Groups, coaches to sedans and even sourcing guides / local coordinators. They'v... See more

Rated 5 out of 5 stars

We used Asia Car Service twice during our recent visit stay in Hong Kong, once to take us from disembarking from our Cruise ship to a hotel, and several days later from the hotel to the airport. Every... See more


Company details

  1. Car service
  2. Airport shuttle service
  3. Limousine service

About Asia Car Service

Written by the company

Asia's Most Reliable Airport Transfer & Ground Transportation Service

Asia Car Service is a 24/7 airport transfer and private transportation service that offers individuals and businesses from all over the world comfort, safety, and convenience when traveling in Asia.

We provide private airport transfers, chauffeured car rental, and group ground travel solutions. All services include clean private vehicles, professional drivers, and expert local 24hr customer support.

Service is available at all major Asia airports in over 150 cities in 25 countries, including Japan, Korea, Hong Kong, Mainland China, Taiwan, Singapore, Malaysia, Philippines, Thailand, Indonesia, Vietnam, Australia, India, and The UAE.

As a full-service company, our aim is to provide the best all-around ground travel experience for our clients at competitive costs.

Easily book service online, or email us and we'll respond within a few minutes. Upon receiving your booking, our 24/7 team will follow up with full details and pre-service reminders. On the day of service, your driver will be waiting promptly for you with a name-sign. You can simply relax, and enjoy a comfortable safe ride with a professional driver.

Get an instant online quote to reserve your car with just a few clicks and receive immediate service confirmation, or contact our team by email to see how we can assist you today. We look forward to serving you!

Maximum Comfort Guaranteed

Easy, Safe, Convenient & Reliable Private Transportation Guaranteed

Easy, Safe, Convenient & Reliable Private Transportation Guaranteed
We guarantee a professional door-to-door service in 100+ Asia cities & airports. All with 24/7 customer service, car availability, great rates, simple booking and easy payment options.

Contact info

4.9

Excellent

TrustScore 5 out of 5

1k reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 25% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Pick up from HKG airport

Booked a pick up service for my elderly parents from HKG airport, driver was on time and greeted at arrivals hall. Excellent and responsive customer service.

1 April 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, exceeded my expectations in every way! Mr. Tai, our driver, was excellent!

28 March 2026
Unprompted review
Rated 5 out of 5 stars

Perfect Service!

Out driver, Katsura, provided excellent service. Prompt response to all questions. Very patient with us as we found our hotel information. The drive was very smooth with absolutely no issues. He also handled our luggage carefully and was extremely kind and polite. I so, so appreciate the perfect introduction to my first time in Japan.

Booking the trip beforehand was also very easy. The cost felt very fair. It took around 20 minutes to book and I had a confirmation very soon after.

26 March 2026
Rated 5 out of 5 stars

Hi, amazing service

Hi,

I just wanted to extend my sincere thanks for the outstanding service you provided to my boss and his family during their time in Japan.

I truly appreciate how accommodating you were, especially with the last-minute request. Your team handled everything smoothly and professionally, which made a big difference for us.

As my boss’s assistant, I regularly coordinate travel arrangements around the world, and I can confidently say that your company is one of the best car service providers I’ve worked with.

Thank you again for your excellent support. I look forward to working with you again the next time they visit Japan.

20 March 2026
Unprompted review
Rated 5 out of 5 stars

Asia car service is a very reliable car…

Asia car service is a very reliable car service provider. The was and dressed very professionally. Both times that I used their service. I was very happy. They reach you with a sign with your name on it and it is very easy to find your driver. I would recommend them highly.

21 March 2026
Rated 5 out of 5 stars

Excellent service and communications.

The driver communicated well to coordinate the pickup, provided an easy drive to our destination. Moreover, Asia Car Service provided excellent communication as the time of our appointment approached to ensure we knew when and where to connect with the driver.

19 March 2026
Rated 5 out of 5 stars

Great service, brilliant driver, highly recommend

The easy bit, picked up on time, dropped off safely. What made it differnet to the rest - oustanding driver who was very professional, polite, informative, helpful and drove with consideration. Great value, and the vehicle was spotless and well presented. Booking process very easy and they give great communiaction about pick up time, driver name etc so booking through pick up through to drop off was seamless and easy.

17 March 2026
Unprompted review
Rated 5 out of 5 stars

Great experience!

Great experience!
I ordered a car to go from Hong Kong Airport to my hotel in Shenzhen and the experience was great. The driver was professional, spoke English well and drove very safely. He was very helpful at the border crossing and explained everything very well.

19 March 2026
Rated 5 out of 5 stars

Thank You Asia Car Service

My experiences with Asia Car services from beginning to end has been absolutely exceptional.
The consultant, Winter has been very prompt on her replies and the driver, Ricky has been most helpful from pick up to crossing immigration and return ride.

My trips entailed pickup from HK airport to Shenzhen border and back to HK.

I had 2 + carry on luggage and navigating on the train would have been a struggle. Contracting the services with Asia Car Service made my life soooo easy. Thank you!

19 March 2026
Rated 5 out of 5 stars

Great service

Excellent experience with this transfer company. The booking process was smooth and straightforward, and their communication was clear and timely.

17 March 2026

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