Asksanta Reviews 78

If I could leave less stars I would, ordered a backpack similarly to just about everyone else who has left a review, last October and still have not received anything. Lost out on money when it could’ve gone on something that I would have received

SCAM ALERT!

Never received the back pack I paid for.

Ordered in October. Never received. No way to contact them.

I ordered a personalised bag and paid for it on 5th oct 2019. Still not received it. They do not reply to emails and their website shut for xmas never reopened

I ordered a custom Harry Potter gift set for my mother for Christmas back at the end of November. It's now almost the end of March 2020 and I STILL haven't received my order. I've emailed them about 7 or 8 times and I have not gotten one response back to any of them. I just got off the phone with my bank asking if they can help me get a refund. So upset!!

Ordered the personalised backpack back in November. It’s now March and not received anything. No communication since December. Total scam!! AVOID AT ALL COSTS

I ordered my daughter a personalised unicorn backpack in October 2019 that never turned up. I have tried contacting them via email but have not received a response. Lesson learned, when it sounds too good to be true, it probably is. Will not use this company again and certainly will not be recommending to anyone else.

Same as below ordered my daughter a personalised unicorn back pack beginning of October and it never arrived!! it is now February and I’ve had no communication from the company and can’t seem to find any contact details for the company either.

This company is appalling. My mum ordered my daughter the unicorn back pack at the beginning of October 2019, for Christmas.
I emailed them at the beginning of November when I saw the post that the first batch had been sent for delivery, I then sent another email in December to which they seem to have sent a generic ‘we having printing problems’ email. Both my emails were not replied too. & it’s now February 2020 and I haven’t received anything. The website is literally a home page still saying that orders will be sent but they are closed.
I will most definatly be avoiding these kinda things next year - especially AskSanta.

ordered a backpack email sent saying sent in november and to allow `10-15 days for delivery still waiting no contact or refund from company avoid at all costs

If I could give no stars, I would.
Same experience as all these reviews, ordered a backpack in October, received an email saying it was delayed but would be here by Christmas, it's now February and no item or refund!

I ordered the Harry Potter kit for my daughter for christmas and I never received it. Very disapointed as that was the gift she really wanted. Would never order from them again. Didnt get the gift no a refund.

Ordered harry potter bundle for my Christmas present for myself from a family member. Turned up 2 days before Christmas with a list of what should be in it, half of which was missing. No sweets/chocolate/butterbeer as advertised. Website is now on landing page only. Complete scam!!!!

Ordered the personalised unicorn backpack in October 2019 emailed them middle of December to receive am email back saying I will get it for Christmas there is a problem but will be in time for Christmas. Sent 3 emails thereafter. Still no backpack by 20th January 2020. Avoid at all cost.

Awful ordered in October and not received anything and no reply to emails

I only gave 1 star as I did get the letters through for my son and daughter from Santa which i ordered in November 2019 BUT I also ordered the personalised unicorn backpack for my daughter at the beginning of October 2019 and as of today, 20th January 2020, still no backpack!! I had an email from them at the beginning of December 2019 stating there had been a problem with the quality of the embroided name, but don't worry your order will still arrive in time for Xmas 2019 ....... It didn't. I have sent 3 emails in total to them but not received one reply. The website has gone to a platform page saying that it is now closed for the year! They do have an asterix clause on the page saying that they had problems with dispatching and that any item purchased would still be delivered!!! I'm certainly not holding my breathe! No telephone number listed anywhere so no other contact can be made. This company should be AVOIDED by everyone next Christmas for sure. Very upset as this was supposed to be a Christmas present for my daughter.

Ordered in october. No updates. No response to emails. Website has now been stripped to landing page. Avoid

Ordered 4 backpacks 18th October 2019
Now 13th January 2020 still none received
Website now shut down
Avoid Total Con

Would give one star if I could. Fell for the Harry Potter scam and now the website is closed. I reply to emails and the confirmation and tracking page is now also now working. Hopefully my bank can do something but not holding my breath. AVOID when it comes back next year.

DO NOT USE. Placed an order on the 5th October, still not received it on the 10th Jan even though was told would get it before Christmas. They don't respond to emails so having to raise a dispute with my bank.