ASN Bank Reviews 

Needs an English menu for their website and app. Its so simply to implement and like it or not they have a lot of expat customers

Is not good at all.

Transaction is late.

Give answer is also late.

I have used ASN for 16 years now, and I haven't had too many complaints. The new app works wonderfully, they have top-notch costumer support, and it's nice to know that my money isn't being invested in fossil fuels. I have a normal bank account, a savings account and an investing account which have all worked great. Nice to have control over where my money goes when investing

Opened a second bank account because I wanted a sustainable bank. Oh boy, it’s definitely not a ‘bank’. Every single time you try to transfer money into this bank it indeed takes 24 hours+ for the money to appear coming from another Dutch bank. If you try to transfer money via a payment link, you get an error code. They blame the link, even though the link works perfectly fine with another major Dutch bank. We are not like those banks, is their response, we work differently. Yes, you blame every other third party for YOUR internal software errors. Stay away!

It wasn't possible for them to open a bank account. Called them 4 times, and each time they told me to wait up to a week or more, there was some problem they needed to fix, but it never happened. Gave up after over a month, even though most banks open your account in a (work-)day. Like another bank did when i went there instead of this one.

I have used both Triodos and ASN. If you are looking for a sutainable bank in the Netherlands, ASN has so far been the much better option. Their range of products is much wider and their apps, website, and customer service more intuitive and easy to use. Not always perfect but overall a better experience.

Everything is very good, also strongly innovating.

Ended up loosing money with this account. Couldn't use it because they never bother to offer apps or menus in English for their expat customers.
Always ended up confusing the options and taking too long to complete a task, had to call everytime I had issues because of this and finally covering a negative balance to ultimately close the account.

My girfriend has ASN account and she believes in the morals of the bank (and I support that) but we have a combined bank account and oh my… there is so much wrong with this bank.
Every time I transfer money from my ING account it takes 1 or 2 days before it is on the ASN account. No other bank has this issue. In 1996 this was totally fine, but it is 2024..
Also I wanted to open a savings account with ASN. After filling in forms I was told this is not possible because my girlfriend already has a savings account... after that I tried with ING and done in 3 minutes.
They are moving out in f the 90ies because I don’t have to use that plastic red reader anymore, but oh my.. there is a lot of work to be done at ASN.
I really considered switching from ING to ASN bur after using this bank you wil notice all the problems. If you don’t whant hassle, don’t go to this bank

I contacted the bank via email asking if they had a location in my area (they don't) where I could go to and discuss options to transfer my accounts from another Dutch bank to ASN.
The reply was that they were "regret to inform me" that I needed to own first a BSN number, and only then I could open a bank account on their website by providing a proof of living in the Netherlands.
While, in my message I was clearly stating that I was a customer of another Dutch bank and this could already have given to a considerate bank employee the information that I might have already met those requirements (including owning a BSN) so not need to assume I was missing some documents, it definitely showeed me a lack of interest in facilitating the onboarding of a possible new customer by providing more options and supports on their initial request than just telling to go the website and applying there.
If a client is contacting the customer support is because they need help, they don't want to hear the obvious?!

I tried to open a joint account with my partner. ASN send out a third party to check my ID and that check comes back saying 'my ID is registered as lost or stolen'. My ID has never been registered as lost or stolen. I call ASN to ask what the problem is. They are dismissive and insist the problem is not their fault.

ASN told me to check with my Gemeente who said there was no problem but I should double check with the IND, who again state there's no problem. The IND tell me they can check police records and once again call me back to say there is no problem. So we can conclude there is no problem with my ID.

I call ASN for the second time. They tell me it is the third-parties fault for making a mistake when checking my ID and tell me to call them. So I do, and they tell me it cannot be their fault as they are just messengers - they insist it is ASNs fault.

ASN inform me that all I can do is try again with another ID form, or find a different bank. They cannot change the fact my ID is registered as lost or stolen, and refuse to tell me why it is registered this way or what I can do to dispute this.

Any contact I have had with ASN has been entirely uphelpful. They send me to the wrong places and do not accept blame. The tone of their conversations are dismissive and uninterested.

If you are an expat living in NL, I do not recommend using this bank. Find someone else.

Very bad service and communication even for basic thing. Would not advise an account here.

Their website has been down for 4 days now so I cannot access my account. What kind of bank has their website down for 4 days in a row? Very unprofessional. I also had trouble opening the account. Their key creator thing started giving me the wrong codes so I could not access my bank account fir a long time. Then they were supposed to send the codes by post and only sent one of two so I had to wait another few weeks, and now when I finally got the codes their website is offline. I talked with customer service who did talk to me in english and were kind but they could not tell me when their website would be up again. Very weird for a bank ti have this kind of unprofessional circumstances.

We really tried.. we really really really tried. I love the idea of choosing a sustainable bank. Me and my partner wanted a joint account, we applied for it almost two months ago. As I am an expat I had to get an appointment to get my ID validated. Sure.. no problem. A person came home, did barely anything, all was well. Then we received an email that I need a BRP. Alright, sure. I asked for one, paid for it naturally and sent it to them. Then nothing.. crickets.. after a week we called ASN - apparently they outsource the task of validating documents to a 3rd party, they made a note. One more week.. more crickets.. We call again - same thing, “oh yeah, weird..”, another note. One more week, more crickets. One more call on our side. Sent emails to ASN. Nothing. After a month of calling we call again to just cancel and the lady was very surprised and asked us if we wish to wait a bit more.. RIDICULOUS.. never again..

Rarely seen garbage of a company! They came back 16 days after I initiated contact with them. In meanwhile (logically) I opted for another bank.

Service is hopeless, too much "computer says no". Especially when abroad or when you happen to want to deposit some cash. I'm moving back to another bank shortly...

My wife (who is German) and I were trying to open an account here because we believe in the company's values. Unfortunately, it was an absolute headache. Even though my wife is registered in NL, has a BSN, they still made her get a piece of paper from the Gemeente with even less ID-verifying info than the one she got when she registered in NL. She also can't seem to use her German phone number, and when asking customer support about it, not only did they not answer the question, but added a very passive aggressive remark about how they would only respond in Dutch "because ASN is a Dutch bank." Nice. Honestly, all banks offer pretty much the same services. It's not worth the headache dealing with these jokers.

Moved from ABN to ASN 5 years ago, transfer went quick and efficient. We use the spaarpotten in the savings account, which is really handy. Our kids all use the banking app too. I just opened a buisness account and everything was sorted within a week.
Really happy with them, they do what they say they do. Heel simpel!

That's is even more fun what they send me cos for me it's rasist and unprofessional is that's eu bank with u can use everywhere
In eu
Thank you for your email. As a Dutch bank, ASN Bank corresponds and services her products in Dutch. We will continue to answer your question in Dutch.
. ....... Amazing


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Wij willen u doorgeven dat wij van dergelijke taal niet gediend zijn. Als u normaal vragen aan ons stelt dan zullen wij die aan u beantwoorden.

Ook dan verzoeken wij u om in de email uw naam en postcode en adres te vermelden zodat wij uw gegevens kunnen opzoeken in ons systeem.



Wij zien in het systeem dat u de ASN Betaalpas hebt geactiveerd. Als u hem gaat gebruiken dient u de eerste keer de pincode in te voeren. Daarna is hij ook geschikt voor het contactloos betalen.



Weet u de pincode niet meer dan kunt u die opvragen in uw online account of mobiele app. Als u bent ingelogd kiest u voor Instellingen - Betaalpas(sen).



Mocht u verder nog vragen hebben dan horen wij graag van u. U kunt uw vragen stellen als reactie op deze email of bellen met onze ASN Klantenservice op 070 356 9335 (ma t/m vr, 08:00 – 18:00 uur, lokaal tarief
I DONT KNOW BUT I THINK IM NOT STUPID I SHOULD SUE IT FOR THAT KIND OF EXPERIENCE



Met vriendelijke groet,

Very slow and unhelpful support. Seemingly impossible to open an account together with a foreign person (expat). I really value using my money to do good, so I did not want to go to ING or one of those banks. My personal account is with Triodos. ASN seems to be one of those good banks too, so I really tried. We tried to open a bank account twice, it was denied both times. Support chat was very slow and not very helpful either.