Our joint account has been blocked after 15 years of using without proper warning on for hand, due to administration issues. For fixing this issue due several further administration error from the ban... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Me & my partner have multiple bank accounts with multiple banks. The ASN account suddenly got blocked due to the identity check. We were not properly informed, this suddenly happenes during a vaca... See more
Company replied
I send money from Switzerland to an accountnumber in the NL. The ASN took about 25% from the money to make this transfer. Not a fair transaction. From Swiss Francs to Euro's should actually arrive arr... See more
Company replied
Good if you speak Dutch and have the Dutch nationality. Otherwise use a other bank! They issue a visa and mastercard DEBIT standard bank card with your bank account. Here is the catch: This visa or... See more
Company details
Written by the company
ASN Bank is een toegankelijke en vooruitstrevende bank met een duidelijke missie: wij zetten ons in voor een duurzame en rechtvaardige toekomst voor iedereen. Dat doen we al sinds 1987. We geloven dat geld een krachtig middel is om positieve verandering te versnellen – voor onze klanten én voor de samenleving. We helpen mensen om bewuste financiële keuzes te maken. Dat doen we met producten en diensten die goed zijn voor jou én voor de wereld om je heen. Of het nu gaat om sparen, betalen, verzekeren, beleggen of hypotheken – bij ons kies je voor oplossingen die bijdragen aan een duurzame wereld, financieel welzijn en goed en betaalbaar wonen. Als bank kijken we verder dan alleen cijfers. We hebben extra aandacht voor maatschappelijke thema’s als klimaatverandering, financieel welzijn en toegang tot betaalbaar, duurzaam wonen. En we zorgen dat onze diensten toegankelijk blijven voor iedereen – digitaal waar het kan, persoonlijk waar het telt. Met een landelijke dekking van winkels en een veilige, gebruiksvriendelijke mobiele app staan we altijd dichtbij. Voor de dagelijkse bankzaken én voor belangrijke momenten die vragen om advies op maat. ASN Bank bedient inmiddels ruim drie miljoen klanten. Daarmee zijn we de vierde retailbank van Nederland – én een onderscheidende speler in het bankenlandschap.
Contact info
Croeselaan 1, 3521 BJ , Utrecht, Netherlands
- 030 291 52 00
- informatie@asnbank.nl
- asnbank.nl
1.4
Bad
812 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 91% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Don't use this if you're an expat
Don't use this if you're an expat. It's incredibly useless. Can't add it to PayPal or pay for anything internationally. No English on app or website. I regret it entirely.
17 March 2022
Unprompted review
I have had zero problems with ASN
I have had zero problems with ASN. One time the update their security process and it caused some frustration which I voiced to them. They called me personally and explained the whole situation and made sure everything worked out.
Great business!
2 October 2021
Unprompted review
Helpdesk not available
I have a question that needs resolving quickly. By phone they are very hard to reach. Through the chat session there is no option because the helpdesk is fully occupied.
1 September 2021
Unprompted review
Creating a new account takes forever
Creating a new account takes forever. Thought I was done, turns out you need to apply for an online bank account separately and wait again for new letters with even more info. I have been working on opening a new account and getting it to work properly for 2 months now. Still no luck.
31 July 2021
Unprompted review
ASN blocked my account to give the money to an unknown third party.
ASN blocked all of the money on my account to give to a third party. They cannot tell me who or how much but say they will give the third party as much as they wish. Until that is decided I could not use any of my money. I was a abroad and had no access to funds because of this. Their customer service would not help. I still have no further info from them.
27 February 2020
Unprompted review
Services provided only in Dutch
I would have loved to open an account with ASN, however their services are provided only in Dutch (the justification they provided is that they are a Dutch bank).
This is a shame, as their competitors offer services in English, even if they are Dutch banks too. Also, if ASN care about having customers that share their objectives, as well as funds to support sustainable initiatives, it should not matter if customers do not speak Dutch yet.
I hope they will change their mind and provide services in English as well soon
9 May 2019
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.