Aspect Reviews 20,214

Manan was great! So thorough and helpful. Gave realistic advice and guidance, while also being so friendly and cheerful and personal. Thanks!

Virtually all professionalism boxes were ticked: Promptness, paid attention to details and courteous.
I am impressed.

We went with Aspect as we thought the process would be efficient. However the process has led us to pay almost £700 on the initial call out and they have stated that they will not be able to quote for the total job even though they identified the area of the leak. We feel the company thrives on using insurance claims to maximise their costs rather than being efficient. To find and fix a leak is going to cost us more than the install of the bathroom which can not be right

The young man came and left me in a worse position than before. he came to check if I had a leak. And after 3 hours said I did.
He then told me, the loo needed a part for the flush, and for me to order it and he said I would be able to fit it easy. And he said HE would help me if I needed help fitting it, and gave me his phone number.
I ordered the part and my son put it in, the toilet, but the water is running straight into the toilet and this happens when ever I flush it and won’t stop untill I lift the top up and push inside down. I told my son not to worry because I can’t phone the chap he said he would help.
I telephoned the young man, he did not answer, so I texted him. He text back to tell me to change the button and see if that works. I telephoned him and told him my son had gone home and I couldn’t do it and could he come back. He did not answer. So I texted him again and he did not reply. So I’m left with the problem and will have to get another Plummer in to sort it out after paying out £456.30. To his company. And I am an 83 year old lady, I don’t think he knew what to do.

Awful company, avoid at all costs.
I booked a simple survey and had two 'no-shows', each time I kept having to call them for updates, terrible communication (non to be exact).
on the third time I was told I'd be the first job of the day, for me to then call them up midday for an update and they tried to cancel the job for a third time! eventually someone came out around 17:00 to do a basic 15 minute survey..
It's now been a week and they've taken payment but still not send me the survey report.
What should have been a very quick and simple survey & report has taken nearly a month and I still don't have the report.
Terrible company, awful communication, taken money but not delivered the report. DO NOT USE!

Booked EICR, was called on the day as the engineer had no record of the job scope, then I was issued an invoice for dump survey instead and requested to pay more than the quote for the EICR. And a quotation for £1.2K to replace fuse box!
4 days on the phone with them and the correct payment is taken over the phone with the report promised by the end of the day. Still no report and no correct invoice issued!

Upd: finally received a report at the end of day 7. What a mess.

Very prompt and friendly service, resolving the problem efficiently and effectively.

Great customer service both from plumber (Joseph) and the reception team. Efficient and always kept me updated on what was going on - work delivered to a high quality.

Great from start to finish. The customer service received was outstanding. From the initial call to discuss the problem, solutions were provided and a next day appointment was offered.
Warren arrived and went above and beyond to explain his process and approach. He talked me through the problems he found and provided clear next step options.
I felt able to make an informed decision on how to proceed without feeling pressured and all at reasonable cost.
Would highly recommend this companies services.

Great service as usual

I commissioned Aspect to investigate a leak at my property in SE1. What followed was a frustrating experience from start to finish.

I was quoted £250+VAT over the phone. When the engineer arrived for the first visit, the survey was incomplete - they couldn't identify the source of the leak and the report was lacking in detail. Aspect refunded £150 for this.

A second visit was arranged. The engineer no-showed on 18 March with no prior notice. When they did eventually attend, I was charged for 3 hours of work despite security camera footage from my building confirming the engineer was on site for less than 2 hours. The final charge was also significantly higher than the price originally agreed, with no prior consent for the increase.

The updated report was an improvement, but I had to push repeatedly to get findings that should have been included the first time.

When I raised these issues formally - the overcharging, the billing discrepancy, and the no-show - Aspect refused to offer a full refund. I have spent hours on the phone and despite being promised a refund it was never processed.

To be fair, the engineer who attended the second visit was knowledgeable and the updated report did identify the key issues. But the business practices around pricing, billing accuracy, and complaint handling fell well below what I'd expect from a professional firm. I would not use them again.

##AVOID LIKE THE PLAGUE###
##AVOID LIKE THE PLAGUE###

Disgusting, appalling service. Paid for a roof survey for a property purchase. They sent someone around the next day and took my money.
They then sent me a "roof survey" which didn't even contain photos or reports on the chimney stacks, the chimneys, pointing, parapet walls, any rendering there or required, any capping, roof vents and no photos of any of them including photos of the main front and rear roof of the property. It is now 13 days since the survey was conducted. I have had to call them almost daily to try and get this resolved. Every time I have called, I would have to wait in a long queue only to be advised that I would receive the full survey later that day.
I have also sent them just as many messages through their customer service link as advised by them.
When I initially asked to speak to a manager, I was transferred and spoke to someone who promised to get the matter resolved that day. When I called up the next day, as I had not heard back, I was advised that there is no manager with that name. It turns out they had just put me through to another call centre operative!
On the 11th day following the survey, I was sent the same report with a few extra lines to describe just the chimney stack. The photo that they had added for the chimney stack was actually a corner of the roof used earlier in the report to describe the flashing. You couldn't even see the full chimney stack nor the chimney at all ! All the other parts of the report are still missing!
So I am still waiting for the survey report on the chimney stack, the chimneys, the parapet walls, any render, capping, roof vents, along with all photos of each as well as the missing photos of the main front and rear roof. I have messaged them about the missing parts of the report yet again. I have asked them to send someone out to do the survey again to survey the missing parts.
Why is no one responding to me or calling me? All I have managed to get after 13 days is an email stating that the survey has been updated and an attachment. Not a single phone call or email to speak to me or apologise. No one to reassure me that my concerns are being taken seriously or will even be resolved!
I am now in touch with my credit card company with the aim of getting my money back. It is clear that Aspect have taken my money, and that is all they care about !
This has caused me terrible stress and inconvenience whilst trying to buy a property.
DO NOT USE, WASTE OF TIME AND MONEY !!!

Very punctual and efficient service.
Friendly attitude. Would definitely recommend

The technician was puntual courteous and performed the task efficiently with the minimum of fuss

Courteous, polite, tidy & experienced plumber.
Great service Deniz Thankyou.

Very good job done, we waited just about an hour and the guys done a great job!

Had a blockage in upstairs bath and shower .
The youngish person from Aspect was nice enough . He started by checked the drains and told me there was a crack in a drain and that water could be leaking under the building. I asked him how much to repair that - he couldn't give an initial figure, so he goes away and sits in his van to check with someone or something and comes back and tells me £1400. Alarm bells are already ringing because this has nothing to do with the blockage. I decline this extra work.
Later on he struggles to clear the upstairs blockage and says he'd need to call out someone else to cut through the ceiling to find out where the blockage is More alarm bells are ringing. I cut my losses. Say I'll pay for his time (£162) and get someone else.
So basically 1.5hrs and nothing achieved.
I then contacted my regular boiler engineer who recommended a drainage company - they came out a few days later and because they were more experienced were able to clear the blockage

Michael could not possibly have been more thorough, helpful and professional. Would recommend in a heartbeat

I booked 2 pre-purchase house roof and drainage surveys on the 3rd April but had to reschedule both investigations for the 10th April. I was informed they had been and gone completing the job on the 10th and I immediately paid for both services. HOWEVER, I received another invoice for the 3rd April which had been cancelled, and without my permission or knowledge they took the money using my bank card which they had on file to book the job. On top of this I received a half baked drainage survey report with no cctv images or explanation as to why 8 pipes needed to be relined and I never received the roof survey. I rang them 4 times regarding my refund and reports and sent numerous emails which all bounced back as they were sent from no-reply email accounts. I am still waiting to hear from them, in the end I had to go via their website contact support portal as there was no other way to contact them directly. Still no reply. Completely unprofessional! I would NEVER USE AGAIN.

Very experienced guy who understood issues & resolved problems very efficiently and left the job very tidy everywhere. Totally excellent