Aspers Casino Reviews 

247
TrustScore 1.5 out of 5

1.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Aspers Stratford Westfield definitely going downhill. At reception only a couple of staff are friendly & smile at you, the rest have miserable faces. Drinks machines for water always broken & our of... See more

Rated 1 out of 5 stars

Rubbish casino loss yesterday 1500 play bet 5 pound give me bonus 3 time one bonus 45 pound other 60 68 99,9procent u loss they not giving chance to we don't play noone a lote.off people just come to... See more

Rated 1 out of 5 stars

Unable to give this piece of crap 0 stars. The bonus offers are just a sham, no response to emails, wagered £40 without a single win that matched my bet, new player bonus spins never materialised, fi... See more

Company replied

Rated 3 out of 5 stars

I want to apologise for the previous review but, this review will be not relevant because this is for the online service, which I never used. Here in London unfortunately isn’t alike Las Vegas wher... See more

Company details

  1. Casino
  2. Betting agency
  3. Gambling house
  4. Gambling Service
  5. Online Casino or Bookmaker

Information provided by various external sources

Join Aspers Casino anytime and play the best online games from your mobile phone, tablet or desktop! Grab £1,000 in bonuses when you make your first 3 deposits.


Contact info

1.4

Bad

TrustScore 1.5 out of 5

247 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.4

All reviews

(247)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I accidentally spilt some water on my…

I accidentally spilt some water on my bingo tickets,so I politely asked if they could be changed,I got told a definite big NO,and I would have to buy some more,this was on ties evening bingo,came back the following week to play again,the first game started,and a lady knocked over her coffee,all over her tickets,the game was stopped,and she was given a whole new book of tickets,and was not asked to pay for them,the lady I spoke to this about was very rude to me,so 1 rule for one,and 1 rule for another,or if you’re face fits,totally not fair,and next time I won’t be so polite,Regards…awaiting your reply aspers?

6 February 2024
Unprompted review
Rated 1 out of 5 stars

The Stratford London location

The Stratford London location. Last couple times I been I won nothing on the slots. After losing yesterday am done with playing. You got the regulars going around clearing all the machines out that way you your odds of winning are even low. At times they are hogging 2 machines at a time. This spoils the experience for genuine visitors like myself

16 February 2024
Unprompted review
Rated 1 out of 5 stars

Mix up with mixers

Went for a drink here about 7pm Thursday 2nd March just as we have in the past. However the drinks tasted off (gin and tonic, Bacardi and tonic). Usually dilute with a can of tonic which they give you. Upon reflection I think they must have been using a fizzy water as the drinks were nasty even after we asked for a lime to be added. Had a fun night at the quiz which I highly recommend but the drinks literally left a sour taste. Bill was £36 but we had vouchers so only about £6. Would not have returned if I’d paid £36 and received sub-standard drinks. Maybe the Tanzibar needs to look at the fizz in its mixers? Have they changed supplier or practices? Would still go to Aspers but not for a drink.

2 March 2023
Unprompted review
Rated 3 out of 5 stars

Totally unprofessional

I went there for a poker tournament organised by Redtooth poker. I was hoping to enjoy the experience but that’s far from what happened the first half of the tournament was ok but after the first break people came back to the table with stinking smelly food and eating it while playing poker I was so incensed with this totally unprofessional behaviour that I bet all my chips on the next hand but I won knocking out the guy that was eating next to me eating although he had no chips left he still sat there eating chips rather than get up and leave the table. So I threw all my chips in the next hand and then left.
I don’t think I will go back if they let people behave like that.

14 June 2022
Unprompted review
Aspers Casino logo

Reply from Aspers Casino

Hi Paul,

This page is for reviews regarding Aspers online, not the clubs I'm afraid so we are unable to assist with this.

Kind regards,

Luke

Rated 1 out of 5 stars

NOT RECOMMENDED..

NOT RECOMMENDED..
Emails to support at Aspers were unanswered..not sure that's legal. Concerns need to be raised with Gambling Commission.

9 June 2022
Unprompted review
Aspers Casino logo

Reply from Aspers Casino


Thank you for your review of Aspers online. We would like to apologise for your disappointment with our customer service support team.

Your feedback has been passed on to Aspers to investigate. If there is anything further that you would like us to address, or if you would like to discuss your concerns, please just email us at reviews@rank.com and with the relevant details.

We really hope that the next time you log in to Aspers, it is a positive experience. We will be working hard to make sure of this.

Regards

Matthew
Review Team

Rated 1 out of 5 stars

My partner thought she would log on and…

My partner thought she would log on and try the re-branded Aspers casino. Tried logging on to "your acount has been locked" She then tried speaking to the online support, and they said acount was locked due to paypal chargebacks.. Never done any Paypal chargebacks at aspers or any other casino's and now her acount is banned.

Stay away from these Daub Alderney Casinos

3 June 2022
Unprompted review
Aspers Casino logo

Reply from Aspers Casino

Hi there,
Thank you for your review of Aspers Casino online. We would like to apologise for your disappointment with the issues your partner experienced
Unfortunately, we are unable to discuss account specifics via the reviews section and with third parties, so cannot assist further here. However, if they email us at reviews@rank.com with full details of the issues and their username from the email address on their account, we can investigate this further for your partner.
Thank you for your understanding,
Lucas – Complaints Team

Rated 1 out of 5 stars

Disappointed

Basically,Me and wife have visited aspers multiple times and interesting thing is whatever we played we lost all times.Even it’s slot machine ,roulette or whatever.I am sorry to say this casino looks like totally rigged and fixed and there is no pay out.

14 May 2022
Unprompted review
Aspers Casino logo

Reply from Aspers Casino

Thank you for taking the time to review Aspers online. We're sorry to hear of your recent experience with our games.

We can assure you that our games are fair and unbiased, and advanced Random Number Generators (RNG) are used to determine results, ensuring all games have a truly random outcome. In addition, our games are regularly tested and regulated by an independent authority, to always ensure fairness. We are confident that our games work as they should with no technical errors. If you do have any evidence to show any errors or malfunctions, please could you provide this for further investigation.

If you would like us to investigate anything for you, or if you would like to discuss this further, please let us know by emailing us at reviews@rank.com and include full details of your concerns.

Regards
Deana.

Rated 4 out of 5 stars

This casino overall is great but there…

This casino overall is great but there is one issue that lingers - some of the staff keep staring and also talk with each other whilst staring at you. This has happened a few times and would be great if it stops lol. Makes u feel very uncomfortable. They constantly walk around to check machines etc and it makes u feel like you’ve done something bad. Other than that its a nice chilled out casino most of the staff are very friendly. There’s this one woman with blonde curly hair glasses she doesn’t really like to help it seems so yeah lol.

10 May 2022
Unprompted review
Aspers Casino logo

Reply from Aspers Casino

Hi Sahar,
Thank you very much for your review of Aspers. We’re happy to hear that you enjoyed your recent visit.

We really hope that your next visits to Aspers are positive. We will be working hard to make sure of this.

Regards

Andrew

Rated 1 out of 5 stars

If i could do no stars i would

If i could do no stars i would
This site takes your deposit then the site is unavailable for the for see able future please dont use this they have took then disappeared from me.

24 April 2022
Unprompted review
Aspers Casino logo

Reply from Aspers Casino

Hi Elle,
Thank you for taking the time to review Aspers online. We're sorry to hear of your frustration with the site.

We will make sure your feedback is passed on to the Aspers team to review. If you would like us to investigate anything for you, or if you would like to discuss this further, please let us know by emailing us at reviews@rank.com and include full details of your concerns.

We really hope that your future experiences with Aspers are fun and enjoyable. We will be doing all we can to ensure this is the case.

Regards
Deana.

Rated 1 out of 5 stars

online gaming is rigged

6 April 2022
Unprompted review
Aspers Casino logo

Reply from Aspers Casino

Hello Jansen

Thank you for taking the time to review Aspers.com, and we're sorry to hear of your recent experience of our games.

We can assure you that our games are fair and unbiased, and advanced Random Number Generators (RNG) are used to determine results, ensuring all games have a truly random outcome. In addition, our games are regularly tested and regulated by an independent authority, to ensure fairness at all times. We are in complete confidence that our games work as they should with no technical errors, unless we are provided with evidence to suggest otherwise. If you do have any evidence to show any errors or malfunctions, please do provide this for further investigation.

If you would like us to look into this, or if you would like to discuss this further with us, please let us know by emailing us on reviews@rank.com and include full details of your concerns.

We look forward to hearing from you soon.

Regards

Andrew

Rated 1 out of 5 stars

Institutional racism.

A corporation that is rife with prejudice. Its workforce is 70% immigrants, however they are treated like objects. If you are not British, you will face abuse, harassment, discrimination, and most importantly, racism... and when you speak out against the unfair treatment, you will become their target.
My advice to anyone still working at that institution in Milton Keynes who is depressed as a result of unfair treatment is to kindly seek new employment. I've had to endure institutional racism for six years in the hope of change, and believe me, the only thing that changed was my mental health.

#saynotoinstitutionalracism

31 March 2022
Unprompted review
Aspers Casino logo

Reply from Aspers Casino

Hi Andy,
Thank you for taking the time to review Aspers Milton Keynes. We're sorry to hear of your review on your recent visit.

We will make sure your feedback is passed on to the Aspers Milton Keynes to review. If you would like us to investigate anything for you, or if you would like to discuss this further, please let us know by emailing us at reviews@rank.com and include full details of your concerns.

We really hope that your future experiences with Aspers are fun and enjoyable. We will be doing all we can to ensure this is the case.

Regards

Andrew

Rated 5 out of 5 stars

I love this site amazing payout time…

I love this site amazing payout time within the hour love the games no ID needed

5 March 2022
Unprompted review
Aspers Casino logo

Reply from Aspers Casino

Hi Jane,

Thank you very much for your review of Aspers online. We’re very happy to hear that you enjoyed your time on the site.

We really hope that the next time you log in to Aspers, it is a positive experience. We will be working hard to make sure of this

Regards

Andrew

Rated 1 out of 5 stars

This casino is completely rigged

This casino is completely rigged. Slot games have system bugs. Loyalty wheel is rubbish. Free spins never get deposited which means their site is malfunctioning. I do stand by my own statement and can provide the proof. Stay away from this site and gambling Co.ission needs to do the investigation and test their slot games. Customer service do not respond. It shows that no live chat available all the time when they k ow that u r trying to contact to report serious issues. Their slot games are not fair . They have system bugs which means u will never win. I was examining their site quiet a while and found out shocking things how they cheat and s am people. And I have proof. Its not just I am leaving a review here cause I lost. I play on different sites and i know what's happening here. Save ur money . Do not deposit.

28 February 2022
Unprompted review
Aspers Casino logo

Reply from Aspers Casino

Hello Alzek
Thank you for taking the time to review Aspers, and we're sorry to hear of your recent experience of our games.

We can assure you that our games are fair and unbiased, and advanced Random Number Generators (RNG) are used to determine results, ensuring all games have a truly random outcome. In addition, our games are regularly tested and regulated by an independent authority, to ensure fairness at all times. We are in complete confidence that our games work as they should with no technical errors, unless we are provided with evidence to suggest otherwise. If you do have any evidence to show any errors or malfunctions, please do provide this for further investigation.

If you would like us to look into this, or if you would like to discuss this further with us, please let us know by emailing us on reviews@rank.com and include full details of your concerns.

We look forward to hearing from you soon.

Regards

Andrew

Rated 1 out of 5 stars

Seems rigged

Used to be good even when loosing and winning...

However... this seems really bad and rigged, I've lost almost £2k under 2 months, not once did any free spins popped up with the amount of different slots I tried.... definitely deactivating my account and warning my friends and family!

I do not recommend, I agree with the reviews to steer clear from this awful online gambling.

Other online betting are so much better!

22 February 2022
Unprompted review
Aspers Casino logo

Reply from Aspers Casino

Hello Michael

Thank you for taking the time to review Aspers, and we're sorry to hear of your recent experience of our games.

We can assure you that our games are fair and unbiased, and advanced Random Number Generators (RNG) are used to determine results, ensuring all games have a truly random outcome. In addition, our games are regularly tested and regulated by an independent authority, to ensure fairness at all times. We are in complete confidence that our games work as they should with no technical errors, unless we are provided with evidence to suggest otherwise. If you do have any evidence to show any errors or malfunctions, please do provide this for further investigation.

If you would like us to look into this, or if you would like to discuss this further with us, please let us know by emailing us on reviews@rank.com and include full details of your concerns.

We look forward to hearing from you soon.

Regards

Andrew

Rated 1 out of 5 stars

Absolutely awful

Absolutely awful. Steer well clear.

3 February 2022
Unprompted review
Aspers Casino logo

Reply from Aspers Casino

Hi Andrew,
Thank you for your review of Aspers online. We would like to apologise for your disappointment with using the site.

Your feedback have been passed on to the online team to investigate. If there is anything further that you would like us to address, or if you would like to discuss your concerns, please just email us at reviews@rank.com and with the relevant details.

We really hope that the next time you log in to Aspers, it is a positive experience. We will be working hard to make sure of this.

Regards

Andrew

Rated 5 out of 5 stars

They pay out in hours which is unheard…

They pay out in hours which is unheard of in this industry.

18 January 2022
Unprompted review
Aspers Casino logo

Reply from Aspers Casino

Hi There
Thank you very much for your review of Aspers online. We’re very happy to hear that you enjoyed you time on the site.

We really hope that the next time you log in to your online account, it is a positive experience. We will be working hard to make sure of this.

Regards

Andrew

Rated 1 out of 5 stars

I want to report fraud in the…

I want to report fraud in the Aspers.com casino, I registered with them on Sunday, December 26th and went through the verification process, during the day I entered deposits one by one, they did not require any documents, my account indicated "my account has been successfully verified" I I put 550 £ on withdrawal on Sunday evening, and continued to play online casinos and slots. After I lost 750 £ I left. On Monday morning I tried to log into my game account and, oddly enough, my account was blocked, I did not receive any notifications from them ... I tried to contact them in an online chat, to which I was answered your account was blocked by the security service team and they will contact me. On Monday evening, I received an e-mail so that I would comply with their requirements and send them copies of the following ID documents, passports, a printout of a bank account and a confirmation document about my place of residence, I sent them these documents to the specified email "security@PCI .aspers.com" , on Tuesday morning I received another letter so that I could send a selfie with ID and passport and bank card separately, I sent it. On the evening of Tuesday, December 28th, I received an email with a request to send a scan of all these documents from both sides .. scam ! 21/01/2022More than a month has already passed, they don’t answer emails, and online support keeps waiting for more than an hour and then they drop it, even though I’m the first to wait. And they don’t answer anything here, did they see my review?, even though I provided them with all the requested documents . 02/02/2022 Now they are asking me for P60 and payslips for half a year, supposedly then they will open access to my account and I will be able to apply for a withdrawal of funds again. I have the impression that I am applying for a mortgage ... I sent them so much information ... scammers .... and here Gemma no longer answers or does not read reviews...SCAM FRAUD....

28 December 2021
Unprompted review
Rated 1 out of 5 stars

Playing for fun: yes winning: no

I play on different sites and this one is the worst for even moderate wins. The winning odds on the site are awful. If you just want to play and don't mind losing £100's, then it's ok. Good game selection.
If want to have bonuses and some good wins, then go to 32red instead. Way better.
Thought I'd give this site another go after a break and for a bit of variety but it hasn't changed, still take take take.

Stay away.

23 December 2021
Unprompted review
Aspers Casino logo

Reply from Aspers Casino

Hi George,

Thank you for taking the time to review Aspers Casino, and we're sorry to hear of your frustration with our site and service.

We can assure you that our games are fair and unbiased, and advanced Random Number Generators (RNG) are used to determine results, ensuring all games have a truly random outcome. In addition, our games are regularly tested and regulated by an independent authority, to ensure fairness at all times. We are in complete confidence that our games work as they should with no technical errors, unless we are provided with evidence to suggest otherwise. If you do have any evidence to show any errors or malfunctions, please do provide this for further investigation.

If you would like us to investigate anything for you, or if you would like to discuss this further, please let us know by emailing us at reviews@rank.com and include full details of your concerns.

We look forward to hearing from you soon.

Kind regards,

Gemma
Aspers Casino Team

Rated 1 out of 5 stars

in a nutshell....steer well clear...

in a nutshell..... Opened an account online..... couldn't register a card or deposit because of issues their end.... kept being told it was my browser.... i tried 3 different browsers and 4 different devices.... live chat appalling ... called telephone number ... kept on phone for over 40 minutes only to be told I had an issue with MY account .... which wasn't me it was an issue at their end to which I was told that it would be resolved in 6- 10 days ....... absolute awful customer service particuarly from Joel on live chat ...... never ever play there because if you have a withdrawal issue, you will be waiting months..... Just to be clear on the above, there was no issue with my PC, card , bank, available funds nor have I ever self excluded/ Gamstop etc. all their issue not mine.

**update** as suggested by the message below I did 'reach out' and no one ever replied ..... why bother making out you care when all you do is ignore people

10 December 2021
Unprompted review
Aspers Casino logo

Reply from Aspers Casino

Hi TB,

Thank you for taking the time to review Aspers Casino, and we're sorry to hear of your frustration with our site and service.

If you would like us to investigate anything for you, or if you would like to discuss this further, please let us know by emailing us at reviews@rank.com and include full details of your concerns.

We look forward to hearing from you soon.

Kind regards,

Gemma
Aspers Casino Team

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look