Aspirato 

Absolutely lousy vacuum cleaner. Repeatedly asked for a return address to send it back. Gave up, used my credit card company to get my money back . They eventually provided a return address in China ! It’s got a lithium battery, so forget it. Avoid this company , product rubbish , it’s a con . This company pretends it’s a Uk based operation. It is not . I have asked the credit company to delist them .

No idea what other reviewers are looking at but - excellent quick delivery, very good machine with easily adjustable height, ready to use with battery well charged and all in all a cracking vac. I would fully recommend the aspirato vac.

I’ve twice emailed support about a problem with my vacuum cleaner and still no response. It’s less than a year old. Non existent customer service

—————1 star really
Why o why have I purchased without checking on here
Really no need to say anything else the previous reviews say it all
Google do not help putting it # no1 vacuum on the market in all searches

cancelled just a few hours after making the order after reading reviews here, was told they've already shipped (less than 24 hours after purchase) and I can only be refunded 85% they're keeping the remaining 15%... however I have no email saying they've shipped it out either.

Forced to sign up for their email alerts if you even want order tracking as well!

I do wish i had of checked on this site first, ordered my hoover 3 months ago and its been lost by carrier, apparently trying to contact this company has been absolutely horrendous. There is no contact number to call or speak to cost customer service. Everything is by email and they take time to get back to you. I’m still struggling trying to resolve this matter and I’m looking to take it further and go to watchdog definitely definitely wish I had of tried this site before I bought. I’m now trying to cancel the order which they say they’re waiting for permission for me to send it. I’ve been saying this in the last five emails I gave them permission then I tried to cancel it’s just been ongoing

The super worst, dangerous, fraudulent, scammers on planet earth. Evil company 🤢. I can't even know how to start with the nightmare I have had with this company and their fake vacuum cleaner. If I could give no star or quarter star I won't hesitate to do so. Six months ago I have been struggling to communicate with this next to nothing Aspirato company. If I had taken my time to read reviews about this Aspirato I definitely wouldn't have bought their product.
The insults! I have to return to china Bear the cost and even probably not get any refund even after returning the product. Refusing to give me their return address. I had to escalate the issue to rip-off Britain and watchdog and am hoping to hear from them soon. This Aspirato should not be allowed to sell here in the UK whoever they or where they are.
They even tried to bribe me into keeping their garbage by offering me discounts 5% then 10 and to 15% , just to keep it as what? Decoration or show off?🤷👹
Please STAY AWAY FROM ASPIRATO COMPANY AND PRODUCTS. They are bad news and fraudulent.

Unfortunately, I too have fallen victim. I made the order then immediately saw these reviews, I cancelled within 10 minutes and they said they will keep 15%. I alerted them to the consumer rights act of 2015 but they think their website overrides the law of the land they are trading in. I have raised a dispute with my bank. I will also inform
Trading Standards and the ombudsman. Let’s see what happens

Absolute con-artists. They have stolen my money and refuse to give it back to me.

Placed an order, cancelled within 20mins on a Sunday night and they have charged a £26.85 cancellation fee.

This is against UK consumer law.

Terrible communication and terrible customer service. No wonder they get poor reviews

AVOID LIKE THE PLAGUE. Bought this vacuum before Xmas and it does nothing but get blocked . I clean it out completely, and again within 3 minutes, it's completely blocked. It's very heavy, not as described! Please, please spend your money elsewhere.

Absolute rubbish. Battery does not recharge and no replacement available anywhere. A RIP OFF. DON'T TOUCH IT or the company, if they exist

I should have read the reviews first,. I took the battery out to re charge and when inserted back in all the connections became twisted and now doesnt work at all. The cleaner had been stored quit separately so there was no accidental damage. It doesnt cleam by suction just by the rollers. I an sticking with my hand sweeper

Awful hoover no power returns process you have to email them to which you get idiotic responses and delaying tactics 14 days for returns so they clearly just try to stall currently 5 emails in and no return details product is not worth the price AVOID !!;

If you enjoy wasting your time watching dust and debris being pushed around your home without actuallly being vacuumed up, you've found the right one here! Absolutely diabolical suction means whatever dust and dirt this poor excuse of a vacuum eventually picks up doesn't get past the nozzle and will dump it on the floor as soon as you switch it off. Best "trapdoor in a rowing boat" award for 2024 goes to..."Aspirato".

Slick website, fake comparison website (Top Guidance) and no refunds or cancellation policy visible prior to ordering. I don't often order from an unfamiliar website and this time failed to cross check. I read these reviews within an hour of placing my order. ( Money taken immediately) l email bombed the only contact given - an email address demanding not to ship. 24 hours later got a reply saying order had been shipped, sorry. Realising that returning the order could be a hassle, l redirected the order to my local post office and then refused it. Royal Mail has sent it back. Email now from the business saying according to their policy they will deduct £30. Item unused, in original packaging....probably worth only £30. Yes l wait to see. I will still take this up with Trading Standards. Company with very similar name registered in UK but not Aspirato. BUYER BEWARE.

Don't buy from this company refuse refund poor quality product.
Website and refund policy are all lies steer clear and save your money.

Wish I'd read the reviews first. This hoover is absolutely rubbish, it doesn't pick up, battery doesn't last. I have sent so many emails asking for my money back, they just don't answer. I'm not giving up and will continue to try and get my money back.
Save your money and don't buy this hoover.

Wish I’d read the reviews before buying. Ordered a vacuum on 29th December, got an update saying dispatched 4th Jan. Nothing has arrived. So far there have been 18 emails between us - they keep asking for my patience and I keep asking for my money back. Definitely not a UK based company as emails always come back early hours of the morning and they’re not written particularly well. Shocking customer service and no product but they are happy to keep my money and ask me to be patient.

This machine is useless and the customer service is just as bad.
It is difficult to remove the main tube since it sticks and is badly designed. The machine clogs up and you have to poke it manually with a stick to clear it. The machine also has poor suction and leaves dirt behind. The Company were pathetic when I brought these items to their attention and so I ended up going out and buying a Dyson! Keep well clear!!

Didn't expect it to pick up the amount of lint and dirt, but it passed my expectations, and for the price, it was a win-win. The cord is also long enough for a large room.