The worst experience with ASR Zorg. They keep rejecting my claim asking always new questions. And they never provide a valid reason for not paying the claim. So unprofessional and unfair. The first... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I’ve been waiting years for a.s.r to process an international transfer from the Netherlands to Ireland. In the last month I've followed up four times in six weeks and received zero response. Ref: 10... See more
dental cost is only convered within certain time limit, optical glasses insurance is only valid with discount in the checkout counter without reimbursement. These causes are just so strange and it f... See more
Company replied
Appalling customer service. For over two years, I’ve been trying to transfer my pension funds from a.s.r. in the Netherlands to Ireland, where I now live with my family and work in a new job. Despite... See more
Company replied
Company details
- Insurance company
- Car and Motor Insurance Agency
- Health insurance agency
- Liability Insurance Company
- Tax Investigation Insurance Company
- Travel Insurance Company
Written by the company
Verzekeringen -
Contact info
Archimedeslaan 10, 3584 BA, Utrecht, Netherlands
- 030 - 2579111
- https://www.asr.nl/contactformulier
- asr.nl
1.2
Bad
1k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 88% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Awful company, choose a competitor
My partner cancelled our insurance in October 2022 when we left to return to Australia which they said they did but continued to charge us, we've since learned that they referred us to a debt collector agency because we have missed payments yet we closed our accounts before we left. Haven't heard back from them on WhatsApp which is the only convenient form on communication when you live on the other side of the world. 0/5 do not recommend, stay away from Ditzo, ASR, and any of their companies.
8 May 2023
Unprompted review
Reply from a.s.r.
Dear Josh, thanks for your review. I'm sorry to hear you are unhappy with our services. Could you send a WhatsApp message to +316 23 88 95 39? You will be asked to choose from 5 topics, make sure to pick the 5th option. I look forward to receiving your message. Kind regards, Elke
Avoid this Dutch Health Insurance…
Avoid this Dutch Health Insurance company. Allround poor services from the website to their telephone helpdesk it is a sub-zero health service provider. Looks like they have no persons to handle telephone calls and put you on endles wait queue. First of all the over all website is hard to review costs and has a very unfriendly user interface. Secondly the call back service is non existent. When you finally talk with someone from their helpdesk you will not be understood and you don't get any solution. At ASR is it all about pulling cash from the client. At ASR you keep paying even after you pay your yearly insurance fees, if you create expenses for healthcare not much gets reimbursed after all, it's a true nickel and dime insurance company. You ask yourself why am I ensured at this company, if the cover absolutely zero healthcare expenses. For expats and local Dutch folks a true nightmare company. Avoid at all costs and do your research when signing up.
30 January 2023
Unprompted review
Reply from a.s.r.
Good afternoon, thank you for review. I am sorry to hear that you are this dissatisfied with our services. If you are open to discuss this, please send us a message on WhatsApp on +316 23 88 95 39. This way we can see if we can come to an eventual solution. In any case, I hope that you have been able to reach us by now in order to get in touch with my colleagues. Kind regards, Quentin - Team Webcare
Just don't use their service if you can...
They never respond...
You are literally waiting in chat forever.
To get to the chat you have to get through the bot, having to copy paste and translate all the questions via Google translate.
It's quite a journey!
Then they say - we can't answer, you have to call this number...
Just no comments really, if you can, don't do it))
13 July 2022
Unprompted review
Reply from a.s.r.
Good afternoon Maria,
I am sorry to hear about your bad experience.
You are right that the bot on our website is in Dutch only.
We're happy to assist you in English on our WhatsApp-number. You can reach us on +31623889539
I'm looking forward to hearing from you.
Kind regards, Tim - a.s.r. webcare
It is a crook company
It is a crook company. They will wait for you to make any online mistake and than put in fraud list for years. They most probably get big commision through other comapnies to do that, as it is more profitable. Law protects them, surprisingly. They are allowed to make such decisions by law but then consumer ends up paying 400-450 euro per month for only basic insurance.
People you will talk there are waiting for you to use one bad word to make it even worse for you. They don't care anything about consumers and customers.
NEVER MAKE ANY MISTAKE ON THEIR ONLINE FORM!!!!!
29 April 2019
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.