Assurance Wireless Reviews 439

On the Lifeline service and now due to Federal Funds running out and Congress not renewing, we're only receiving 4.5gbs of data per month. That only gave me a weeks worth according to Assurance after they cut me off in the middle of the day and then they wanted me to top up. But if you're able to, jump on wifi for data usage and use your phone for only calls and text because the data service isn't worth it anymore.

This company deserves 0 stars. The government should void contracts with these encompetent stooges. Damn shame. The phones are old, cheap, and downright unfunctional. The service is below poor. F*** You Assurance Wireless. I hope and pray that the Government see these reviews and cancel your theiving asses.

It took them several months to correct my address, but they finally did that, as they said. I did not receive a confirmation copy, but believe they corrected it since I also received an email.

Prior, they messed (most likely on purpose) up my Lifeline application and put a different delivery address with the National Verifier Database. They try to get me to cancel both Assurance Wireless and Lifeline and reapply to correct the address, and then they say they will charge me 10 cents a minute during the interim. Lifeline customer support said on the phone that Assurance Wireless can correct the address on the National Verifier Database that it is their job and that I do not have to reapply, Assurance Wireless says that I have to disconnect and reapply because of a scam letter from Lifeline. That letter stated incorrectly that my Lifeline application was more than a year old. I just applied six months ago and received the phone six months ago, and my application is good until next March, as I was told per phone via Lifeline customer support. I went to the State AGs office about Assurance Wireless and the National Verifier Database, and so far they have done nothing except send Assurance Wireless' response. Assurance Wireless is part of T-Mobile. The Blu phone works well, but does not have much data with the service. Assurance Wireless seems to be running some sort of interior scam on customers to somehow get more money--like 10 cents per minute. I dislike cell phones but seem to need one. I live in a rural area, and I am a senior. I consider this elder abuse. I am trying to work this out with T-Mobile.
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UPDATE: I received a call yesterday (October 15th) and email from Assurance Wireless/T-Mobile that they corrected my address in the database.

If ever there was a need to have customer service, this company is wasting your time and their money. Their customer service takes hours and their supervisors could not resolve a problem even by accident. The most useless customer service department of any company on earth: of course it is offshore with staff that does not speak an English that anyone understands. I filed complaint with FCC and my US Senator-even they can't get a rise out of them. Time to close the company.

I have been working since June to get service. Each time I was told I needed to call the National number. I did. I was sent a letter asking for verification. I sent by USPS all the requested information. Months pass with no answer. I go online to complete the application again to be told I have an account and I need to call Assurance again. I do, three more times. I call Assurance with their rep Ann on the line I call the National number she heard with her own two ears that my National application was approved and I was not with any other provider. We were provided with the application number. Assurance then tells me I have to call another service provider (refusing me service) because of the technical issues with their website. Assurance says I have an account with them, but can not provide me with the assigned phone number they say I have. They can not tell me when the last time the phone was used. They can not tell me when a phone was sent. They can not tell me where the phone was sent.

This is the laziest excuse to send a customer to another provider instead of looking into the tech issues and the incorrect information they have from me in their system.

Twice I asked for a supervisor and was hung up on.

Can I write -209 , run ....they shut you off then you have to pay At least 10 dollars a day which equals to 240 a month if you want to keep your service, it's a disgrace.

This is horrific and disgusting. If they have any contracts with the US government they need shut down. I am listening to my girlfriend on a call with one of the rudest and most ignorant people I've heard in a long time. It is strange...... If anyone can help...... It would be appreciated. I tried to contact my government (but lol)

My mother is a Assurance Wireless customer and has been for over 4 years now, maybe even longer (too long if you ask me.) On September 20th, she tried to place a call for transportation to her doctor's appointment, only to be met with an automated message from Assurance Wireless telling her to top up her account. She thought she dialed the wrong number and tried again, only to be met with the same automated message. Later that day she called customer service only to be told her service was turned off because the phone she currently has, isn't viable for free service and she'd had to purchase a new phone (but she can keep her same number and free lifeline service.) Needless to say, we were both upset. She was upset because this is her only phone, her only means of communication. I was, and still am upset because just 5 months ago in April I went through absolute hell to get a replacement phone for her (the same phone she currently CAN'T use anymore) because her last Assurance phone almost caught on fire, damaged our couch and our floor, and Assurance needed every bit of information and every photo to prove SHE wasn't liable for the battery swelling up in the phone. Even then, they told her that because her warranty was expired, she'd have to purchase a new phone. I had to file a complaint with the BBB and work with a T-Mobile representative to get a free replacement phone for her. Now you're saying that same replacement phone, a phone that's still on your website for phones you're currently selling to your customers, can't be used with lifeline service. You didn't switch networks, you're still merged with T-Mobile. You can't tell me this recent incident isn't Assurance trying to get their money back for the phone they were forced to send her for free. I WILL be filing another complaint with the BBB. This is not the first time this company has done this to a customer and it probably won't be the last. It's absolutely horrible to treat your customers this way, ESPECIALLY during this time in life.

Assurance Wireless (THEY DO NOT ALLOW YOU TO MOVE THE SIM TO ANOTHER FONE)

Just another one of their SNEAKING TRICKS that they do not say anything about. NO where on the web site does it mention of moving the sim card.

Very lousy company for only use in the lower 48 or 49 states, & puero rico.

They charge another fee for calling outside the usa.
10 cents a minute or more calling outside the usa without this extra plan...

So i am putting in the details of this LIFELINE, SINCE no where people review the inner part of ASSURANCE WIRELESS that they dont tell you

Last month I could not get internet service because the company claimed I had made "good use of the data" so they penalized me for close to a month. I thought I was getting my service restored on 29 August 2024 and it is now 8 September 2024 and I still cannot get the internet. The rep claims I have exceeded my datal limit which I disputed, then told me the program is going to end soon so I should buy some minutes. I have had issues with T Mobile in the past using another free phone service, so I refused. The rep told me I need to purchase more gigs. Nope, no can do and my senator Ted Cruz of Texas is totally worthless in that he does not support the ACP program.

I love the service as fare as data speeds however calls keep cutting in and out and customers doesn't know how to up my address on my account the phones are junk and slow

This is supposed to be a free service for needy people who qualify for the Lifeline program.
They instead use their service to try to extract as much money from their customers as possible.
They disable the "Wi-Fi Calling" feature of your phone so that your 1000 minutes get spent before your month is over. Then they force you to buy minutes for a minimum of $10/mo for unlimited minutes.
THEY ARE BASICALLY SCAMMERS!!!
I switched to Access Wireless because you can use the "Wi-Fi Calling" feature, which saves countless minutes per month. I expect not to have to pay at all for this free service, which is how it's supposed to work!

I was approved for services and chose assurance wireless. Did the process and applied through the phone with a rep. The rep gave me an application ID, a pin, everything. I call back after 2 weeks because I never received my phone and Sim card to be told the application ID I have is under a whole different person's name, address etc. They said they couldn't find any information on me. I was in disbelief. DO NOT TRUST THIS COMPANY WITH YOUR INFORMATION!!! they could not give me a reason why this happened at all.

My cousin's phone died, she's disabled and on the California Lifeline, we called Assurance wireless and ended up with several different reps who told us lie after lie. Rep 1: told us my cousin would get a replacement phone by Wednesday of this coming week. She asked for her email address and we assumed a confirmation would be sent ASAP because we told the rep that's the phone she does her doctors calls and zooms. Something about what that rep said didn't sound right. Rep 2: We called again and spoke to Rep 2 and he said he wasn't going to lie, but nothing was on my cousin's account about receiving a replacement phone, and did she have a backup. I had to ramble for her and found a Tru Connect phone that was unlocked. He said take the Sim Card out of that phone and replace it with the one from the phone that died. I did that for her. He said turn it off and he would connect to Assurance Wireless network. He put us on hold and came back a few minutes later and said it was on the network. He then said give him some time to transfer everything over to that phone. We stayed on hold over an hour, he never came back and the call hung-up. Then we called again and got Rep 3: she said don't worry, I won't hang-up I will stay on the phone until we get this fixed. Once again, nothing she did got the phone on the network, including swapping the Sim Cards back. Then she put us on hold and then we were transferred to Metro, and they said my cousin's account was with them and not Assurance Wireless which is a lie. Every correspondence she has including about her lifeline phone and putting the minutes and data on her phone every month comes from Assurance Wireless. Metro transferred us back to Assurance and, surprise, customer service was closed. So hours of frustration and lies were for nothing. This merry-go-round has to start again tomorrow. My cousin is sick and she doesn't need this type of frustration. I hope someone will help her get a replacement phone that she desperately needs. At this point, Assurance Wireless is nothing but a scam.

Yesterday I called their CS , a guy picked up the phone and started to brother me , I said , stop it I am not your brother, he laughed and continued anyway.When I asked about his name he said name of a famous figure and had fun.Then I hung up and called again , I spoke to a nicer lady and she did not help either.

The phone I had died, because it's no longer under warranty they will not replace it. But you can buy a phone at my cost from them. Bull crackers not happening. This was my lifeline phone and now I'm without a phone. THANKS A LOT OF ASSURANCE WIRELESS WON'T BE BACK.

Got a phone, but the sim card doesn't work. Was told it would be 24 hrs before it would work. Still not working. Was on hold for nearly 20 minutes while they "tried" to fix it.

Waste of time, thought this would be a good thing because I can't pay my current phone bill...

If I could give -0 stars i would. I left Assurance Wireless bcuz of the horrible Schok Volt phones, was promised this phone wouldn't be Schok Volt. It wasn't. It is a Koobee, and when I removed it from box i noticed how fragile it felt. 4 mths and it be on charger more than anything. During calls it's usually in an out, can't really have a whole conversation. I see where these China cheaply made phones are dirt cheap. Yet they sends them out to people who desperately need a phone. Assurance has turned out to be a trashy company since the merged or whatever with T Mobile

I have the same phone I received two years ago. Assurance talked me into buying a new phone two months ago and I haven't received it! I've asked them to refund my money and they won't do it! I was under the low/no income phone plan, but when I started having problems with spotty service and dropped calls: I knew it was time to replace the free phone. I just want the new phone I paid for or my money back. If you're low/no income please use another plan or buy a cheap pay as you go plan.

The agents misinformed me about resetting my password as required in the yearly reset this caused me to have to call back . they told me they would reset it for me instead of telling me that I had to follow automated voice prompts.i found this out the hard way if they had just told me this I wouldn't have called back wish they had just told me this instead they misinformed me and I had to find this out for myself wasting my time and energy.