Assured Electrical SolutionsReviews 

359
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 287 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being knowledgeable, professional, and friendly, often highlighting their efficiency and helpfulness in explaining processes and offering advice. The service provided is frequently described as excellent, with many appreciating the prompt arrival, clear communication, and the thoroughness of the work, often leaving the area tidy. The booking process and overall user experience are also commended for being professional, efficient, and well-communicated from start to finish. However, some customers also noted issues with communication after installation and dissatisfaction when electricians were unable to repair electric showers, leading to frustration and perceived false pretenses. There were also instances of electricians not arriving on time without prior notification and concerns about being blamed for issues or experiencing condescending attitudes from certain staff members.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising their professionalism, efficiency, and... See more

Service

Customers consistently note positive experiences with service, praising the efficiency, professionalism, and... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the helpfulness,... See more

User experience

Users describe positive interactions with the overall experience, with many finding it great and excellent.... See more

Booking process

Reviewers mention positive feedback about the booking process, highlighting its ease and efficiency.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Cannot thank Assured Electrical Solutions enough! When my power suddenly went out, they responded incredibly fast and had someone at my door in know time. The electrician was knowledgeable and quickl... See more

Company replied

Rated 5 out of 5 stars

Steven Davies did a fantastic job installing our new Ohme Pro EV charger today. He arrived on time, was super professional and friendly from the start. The installation was neat, tidy, and completed... See more

Company replied

Rated 5 out of 5 stars

From the outset our experience was fantastic. Ross arrived early and took us through everything. We were able to decide where things needed to go and were supported with Ross' knowledge throughout. Th... See more

Company replied

Rated 5 out of 5 stars

Leon visited to help when our kennel lights wouldn't turn on anymore. He was very friendly and professional and managed to get them back on for us. He explained the issues and how to resolve them goin... See more

Company replied


Company details

  1. Electrician

Written by the company

We’re an established electrical contractor based in Cardiff & Barry. We specialise in the design, installation and maintenance of all types of electrical systems, from simple domestic work to complex commercial installations so if you’re looking for a reliable and experienced electricians then you’ve come to the right place! As a trusted and highly skilled electricians, our customers tell us we’re the best, and we’re proud to have customers return to us time and time again. We have over 20 years of experience working in domestic homes and commercial buildings, such as shops, factories, industrial units, showrooms and many more. We will put your electrical-related worries behind you fast and make the whole process as easy and stress-free as possible.


Contact info

4.8

Excellent

TrustScore 5 out of 5

359 reviews

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1-star

Asks customers to review

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Replied to 100% of negative reviews

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4.8

All reviews

(359)

268 reviews in the last 12 months

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Rated 5 out of 5 stars

Very professional install carried out

Very professional install carried out. Great work

21 May 2026
Unprompted review
Assured Electrical Solutions logo

Reply from Assured Electrical Solutions

Thank you for your review ⭐ We’re delighted to hear you were happy with the installation and found the service professional throughout 😊🔌 We really appreciate your kind feedback and thank you for choosing Assured Electrical Solutions.

Rated 5 out of 5 stars

Fantastic job

Fantastic job, very professional.
Would definitely recommend :-)

11 May 2026
Unprompted review
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Reply from Assured Electrical Solutions

Thank you for your review ⭐ We’re delighted to hear you were happy with the service provided and found everything professional throughout 😊🔌 We really appreciate your recommendation and thank you for choosing Assured Electrical Solutions.

Rated 5 out of 5 stars

Fantastic service

Fantastic service. Would highly recommend. Joe and Ryan in the office were so helpful.

20 May 2026
Unprompted review
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Reply from Assured Electrical Solutions

Thank you for your review ⭐ We’re delighted to hear you received fantastic service and found Joe and Ryan so helpful throughout 😊🔌 We really appreciate your recommendation and thank you for choosing Assured Electrical Solutions.

Rated 5 out of 5 stars

Just got an EV charger booked in with…

Just got an EV charger booked in with Ewan, he made it such an easy process and we are now booked in for the end of the week. Quick, helpful and professional. 10/10 would recommend

20 May 2026
Unprompted review
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Reply from Assured Electrical Solutions

Thank you for your review ⭐ We’re delighted to hear Ewan made the EV charger booking process quick and straightforward for you 😊🔌 It’s great to know you found the service helpful and professional, and we really appreciate your 10/10 recommendation.

Rated 5 out of 5 stars

Very professional and and efficient and…

Very professional and and efficient and ryan was spot on will deffo recommend

19 May 2026
Unprompted review
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Reply from Assured Electrical Solutions

Thank you for your review ⭐ We’re delighted to hear you found the service professional and efficient, and that Ryan looked after everything for you 😊🔌 We really appreciate your recommendation and thank you for choosing Assured Electrical Solutions.

Rated 5 out of 5 stars

had a charger installed for my…

had a charger installed for my car...Kain was really helpful...very profesional would highly recommend the company

15 May 2026
Unprompted review
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Reply from Assured Electrical Solutions

Thank you for your review ⭐ We’re delighted to hear you were happy with your EV charger installation and found Kain so helpful and professional 😊🔌 We really appreciate your recommendation and thank you for choosing Assured Electrical Solutions.

Rated 5 out of 5 stars

thanks very much for some great work

thanks very much for some great work, the office were super helpful!! Big up Joe who handled my job

5 May 2026
Unprompted review
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Reply from Assured Electrical Solutions

Thank you for your review ⭐ We’re delighted to hear you were happy with the work carried out and found our office team so helpful 😊🔌 Joe will be really pleased to hear your kind feedback. Thank you for choosing Assured Electrical Solutions.

Rated 5 out of 5 stars

I wanted to thanks Ryan for his…

I wanted to thanks Ryan for his professionalism and kindness top electricians in uk

19 May 2026
Unprompted review
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Reply from Assured Electrical Solutions

Thank you for your review ⭐ We’re delighted to hear Ryan provided such professional and friendly service 😊🔌 Your kind feedback means a lot to the team and we really appreciate your support.

Rated 5 out of 5 stars

Great service from start to finish

Great service from start to finish, really happy with the results! thank you!!

14 May 2026
Unprompted review
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Reply from Assured Electrical Solutions

Thank you for your review ⭐ We’re delighted to hear you were happy with the service from start to finish and pleased with the results 😊🔌 We really appreciate your support and thank you for choosing Assured Electrical Solutions.

Rated 5 out of 5 stars

Cannot thank Assured Electrical…

Cannot thank Assured Electrical Solutions enough! When my power suddenly went out, they responded incredibly fast and had someone at my door in know time. The electrician was knowledgeable and quickly identified a dangerous fault in my old wiring. They got everything safely sorted and up to code. Professional, efficient, and
reasonably priced. Will definitely use them again." Thankyou once again, you were truly amazing.

8 May 2026
Unprompted review
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Reply from Assured Electrical Solutions

Thank you for your amazing review ⭐ We’re delighted we could respond quickly and get the issue safely resolved for you 😊🔌 It’s great to hear our electrician was able to identify the fault and get everything back up and running safely and efficiently. We really appreciate your kind words and look forward to helping you again in the future.

Rated 5 out of 5 stars

Extremely happy with this Company

Extremely happy with this Company. The two electricians were on time and polite and very professional. I had several telephone calls with Ryan beforehand and on the day making sure all was going well. Very pleased with my experience.

8 May 2026
Unprompted review
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Reply from Assured Electrical Solutions

Thank you for your review ⭐ We’re delighted to hear you were extremely happy with the service provided 😊🔌 It’s great to know our electricians were professional, polite and punctual, and that Ryan kept in touch throughout to ensure everything was running smoothly. We really appreciate your kind feedback and thank you for choosing Assured Electrical Solutions.

Rated 5 out of 5 stars

Brilliant service

Brilliant service.
Everyone who I spoke with on the phones prior to the job being undertaken was informative, friendly and polite.
Electrican who carried out the work was professional and clean !
Very happy with this company and highly recommend.

18 May 2026
Unprompted review
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Reply from Assured Electrical Solutions

Thank you for your review ⭐ We’re delighted to hear you received such brilliant service from both our office team and attending electrician 😊🔌 It’s great to know you found everyone informative, friendly and professional throughout the process. We really appreciate your recommendation and thank you for choosing Assured Electrical Solutions.

Rated 5 out of 5 stars

Steven D from Assured Electrical…

Steven D from Assured Electrical Solutions turned up promptly and despite a rather complex electrical issue he persevered and got the job done. Excellent service provided by both Steven and Assured.

19 May 2026
Unprompted review
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Reply from Assured Electrical Solutions

Thank you for your review ⭐ We’re delighted to hear Steven D provided such excellent service and was able to resolve a complex electrical issue for you 😊🔌 We really appreciate your kind feedback and thank you for choosing Assured Electrical Solutions.

Rated 5 out of 5 stars

Such an easy company to work with

Such an easy company to work with, Ryan explained the whole process amazingly and gave us an incredibly fair price. Would 100% work with them again, no trouble, no faff and quick to get the job done.

15 May 2026
Unprompted review
Assured Electrical Solutions logo

Reply from Assured Electrical Solutions

Thank you for your review ⭐ We’re delighted to hear Ryan made the whole process easy and straightforward for you 😊🔌 It’s great to know you were happy with the pricing, communication and speed of the work carried out. We really appreciate your support and look forward to working with you again in the future.

Rated 5 out of 5 stars

Excellent service

Excellent service , extremely friendly and good experience by Ryan Harvey

10/10

20 May 2026
Unprompted review
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Reply from Assured Electrical Solutions

Thank you for your review ⭐ We’re delighted to hear you received excellent service and had such a positive experience with Ryan Harvey 😊🔌 Your 10/10 feedback is greatly appreciated.

Rated 1 out of 5 stars

Avoid at all costs

Avoid at all costs. Extremely disappointing experience with this company. My contractor requested a straightforward job: installation of an extractor fan, 2 socket points (one next to an existing) and 3 socket faces.

We were initially quoted £600 + VAT for 'additional work' which we considered was grossly exaggerated and refused to pay. We asked the electrician to leave. Head office, person named Ryan who refused to give his full name, then reduced the price to £400 + VAT but was evasive when I tried to confirm whether this price was for the full work. He consistently suggested “extras” without clearly stating what they were.

He requested the money up front which we were reluctant to pay without having the work done. Ryan continued to pressurise us to making an up front payment and confirmed they would rectify any work we were unhappy with.

Eventually, the electrician confirmed that hidden material costs (£30) would be waived so we agreed and paid £400 + VAT. Later, we discovered my building contractor had already paid an undisclosed deposit which explains why Ryan was pressurised us into making a payment up front, meaning the total cost was significantly higher than what I was led to believe.

Communication was unclear throughout, pricing lacked transparency and when challenged, Ryan accused my contractor and I of aligning our stories, which is completely unacceptable and unprofessional. He also refused to disclose the details of their regulatory body seemingly unaware of who they were regulated by.

To add further context, they have also not installed the extractor fan. He also accused me of not wanting to pay for the work as he called me back not realising I had called the office. Deeply disrespectful and untrustworthy company.

I strongly advise others to avoid this company.

15 May 2026
Unprompted review
Assured Electrical Solutions logo

Reply from Assured Electrical Solutions

We’re sorry to hear you were unhappy with your experience and apologise for any frustration caused. We take all feedback seriously and would welcome the opportunity to review the matters raised regarding pricing, communication and the scope of works completed. Please can you contact us directly so we can investigate this further and work towards resolving the concerns raised.

Rated 5 out of 5 stars

Outside socket Gavin came to install an outside socket…

Gavin came to install an outside socket for our jacuzzi
Excellent job really professional and quick very friendly
Would highly recommend

19 May 2026
Unprompted review
Assured Electrical Solutions logo

Reply from Assured Electrical Solutions

Thank you for your review ⭐ We’re delighted to hear Gavin provided such a professional, friendly and efficient service while installing your outside socket for the jacuzzi 🔌😊 It’s great to know you were happy with the work carried out and we really appreciate your recommendation. Thank you for choosing Assured Electrical Solutions.

Rated 5 out of 5 stars

Brilliant service

Brilliant service! Lovely guy! Very polite and efficient! 😊

19 May 2026
Unprompted review
Assured Electrical Solutions logo

Reply from Assured Electrical Solutions

Thank you for your review ⭐ We’re delighted to hear you received brilliant service and found our engineer polite and efficient 😊

Rated 5 out of 5 stars

Fault finding

Fault finding. Polite and cheerful.

18 May 2026
Unprompted review
Assured Electrical Solutions logo

Reply from Assured Electrical Solutions

Thank you for your review ⭐ We’re pleased to hear you found the service polite, cheerful and efficient 😊

Rated 1 out of 5 stars

No communication after sale.

Contacted these in regards to getting a EV charger installed. Being through my company i have a grant code from the Gov to help with the costs, was told yes we take these codes and can do this at a reduced rate, got the charger installed and new been fighting for weeks to see who we go about getting this grant sorted with no help and just being ignored now! Defiantly dont use these if you want any sort of communication after the install.

4 May 2026
Unprompted review
Assured Electrical Solutions logo

Reply from Assured Electrical Solutions

We’re sorry to hear about your experience and apologise for the communication issues regarding your EV charger grant. Please can you contact us directly so we can investigate this further and work towards resolving the matter as quickly as possible.

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