Gavin carried out our inspection today and I would highly recommend this business. He arrived on time and did what he needed to do with me barely noticing that he was in the house. Thanks Gavin.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Cannot thank Assured Electrical Solutions enough! When my power suddenly went out, they responded incredibly fast and had someone at my door in know time. The electrician was knowledgeable and quickl... See more
Company replied
Called out when they said kept informed by email and text as to what was happening Leon found the fault straight away and resolved the issue for us with any problem Will definitely recommend and us... See more
Company replied
Steven Davies did a fantastic job installing our new Ohme Pro EV charger today. He arrived on time, was super professional and friendly from the start. The installation was neat, tidy, and completed... See more
Company replied
Company details
Written by the company
We’re an established electrical contractor based in Cardiff & Barry. We specialise in the design, installation and maintenance of all types of electrical systems, from simple domestic work to complex commercial installations so if you’re looking for a reliable and experienced electricians then you’ve come to the right place! As a trusted and highly skilled electricians, our customers tell us we’re the best, and we’re proud to have customers return to us time and time again. We have over 20 years of experience working in domestic homes and commercial buildings, such as shops, factories, industrial units, showrooms and many more. We will put your electrical-related worries behind you fast and make the whole process as easy and stress-free as possible.
Contact info
The Business Centre, Cardiff House, Cardiff Road, CF63 2AW, Barry, United Kingdom
- 01446364014
- info@assuredelectricians.co.uk
- assuredelectricalwales.co.uk
4.8
Excellent
361 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Repair was completed quickly
Repair was completed quickly. Leon explained what needed to be done. Very professional.
20 March 2026
Unprompted review
Reply from Assured Electrical Solutions
Thank you for your great review ⭐😊 We’re really pleased to hear the repair was completed quickly and that Leon explained everything clearly 🔧 It’s great to know you found the service professional 🙌 Thanks again for choosing Assured Electrical ⚡
Excellent work as per plan
Excellent work as per plan. Leon kept us informed throughout.
19 March 2026
Unprompted review
Reply from Assured Electrical Solutions
Thank you for your great review ⭐😊 We’re really pleased to hear everything was completed as planned and that Leon kept you informed throughout 🔧🙌 It’s great to know you were happy with the service Thanks again for choosing Assured Electrical ⚡
Helpful Service
Booking the job was easy through Checkatrade and then a phone call to finalise the date/time.
Text messages were sent to confirm booking and other elements of the work.
Leon was really helpful, quick and friendly.
16 March 2026
Unprompted review
Reply from Assured Electrical Solutions
Thank you for your great review ⭐😊 We’re really pleased to hear the booking process was smooth and that communication throughout was clear and helpful 📞 It’s great to know Leon provided a quick, friendly and helpful service 🔧🙌 Thanks again for choosing Assured Electrical ⚡
Efficient and polite.
Arrived punctually and quickly established the problem despite some trouble finding all the bits that were broken (my fault!). Friendly and polite, couldn’t really ask for more!
9 March 2026
Unprompted review
Reply from Assured Electrical Solutions
Thank you for your lovely review ⭐ We’re really pleased to hear the engineer arrived on time, quickly identified the issue and provided a friendly and polite service. We really appreciate your feedback and thank you for choosing Assured Electrical Solutions 🔌😊
Leon was extremely helpful
Leon was extremely helpful, great quality work. Very happy with the results
6 March 2026
Unprompted review
Reply from Assured Electrical Solutions
Thank you for your kind review ⭐ We’re really pleased to hear Leon was so helpful and that you were happy with the quality of the work. We’ll be sure to pass your feedback on to him. Thanks for choosing Assured Electrical Solutions 🔌😊
Swansea - Booked a commercial job to be done for…
Booked a commercial job to be done for our salon, initially was impressed by communication through whatsapp and was given our quote which we clarified what was included over whatsapp so we booked the job with Ryan.
Today however we had the electrician Ethan attend the property - he was very polite and tried to help us in every way he could. However notified us that one of the main components of the job - being the consumer board wasnt included in the price and would be a further £900, even though we had in writing the quote and myself clarifying in writing that the price included the consumer board.
Ryan was extremely rude, admitted it was his mistake but he wasnt willing to include this despite it was his mistake and wanted us to pay for this. Which is completely unacceptable as we only booked with yourselves based on the price given.
He was very condescending to my husband over the phone and didnt like that we were obviously angry with this as you can appreciate we have timescales and this work needed to be done on the booked date.
He then proceeded to blame me for not getting my electrical company to come on the same day to wire in their meter - which we were told can be done a different day. He then blamed national grid for not doing something there end, when we had it in writing that aslong as national grid did their job installing the 3 phase to tell them 'assured electrical' will take it from there.
The contractor they sent out was also appalled at the attitude Ryan was giving and had even offered to help us as much as he could, then Ryan pulled him off the job.
We are now left with delays in our renovations, our refund has been processed however we were informed could take upto 10 days - we are unable to instruct another company until we receive this which will result in loss of business due to the delays.
Overall not a pleasant experience and being blamed for numerous things when he admitted it was his fault, yet we have the communication in writing which ill happily post.
Wouldn't recommend and highly disappointed. We would've used your company for our multiple businesses across Wales, however definitely will not be doing so now.
5 March 2026
Unprompted review
Reply from Assured Electrical Solutions
Thank you for your feedback. We are sorry that the situation developed in this way and understand your frustration regarding the quotation.
During our discussions we acknowledged that there had been confusion around the scope of works and attempted to discuss possible options to move the job forward. Unfortunately, during the phone conversation your husband became extremely aggressive towards our staff, including the use of repeated swearing. As a company we do not allow our team to be spoken to in that manner.
Because of this, the decision was made to stop the work and issue a full refund for the job. This was done immediately from our side and the refund was processed back through the original payment method. As with most bank transactions, this can take several working days to appear depending on the banking provider.
We are pleased to hear that Ethan attended the property and conducted himself professionally while trying to assist on site, as we expect all of our engineers to do.
We always aim to resolve any misunderstandings calmly and professionally, but we also have a responsibility to protect our staff from abusive behaviour. For this reason the job was cancelled and refunded in full.
We wish you the best with the remainder of your renovation project.
Exeter assured
Exeter assured . Freddie was amazing , super efficient, fast , friendly , on time. Thank you for a great job
5 March 2026
Unprompted review
Reply from Assured Electrical Solutions
Thank you for your great review ⭐ We’re really pleased to hear Freddie provided such an efficient, friendly and punctual service. We’ll be sure to pass your kind feedback on to him. Thanks again for choosing Assured Electrical Solutions 🔌😊
Reply from Assured Electrical Solutions
Thank you for your review ⭐ We’re really pleased to hear you found our service efficient. We really appreciate your feedback and thank you for choosing Assured Electrical Solutions 🔌😊
Excellent professional service
Steve was friendly and very professional. He assessed what needed to be done and used existing materials where he could. I would highly recommend this company and Steve for electrical work.
3 March 2026
Unprompted review
Reply from Assured Electrical Solutions
Thank you for your fantastic review ⭐ We’re really pleased to hear Steve provided such a friendly and professional service and that you were happy with the work carried out. We really appreciate your recommendation and thank you for choosing Assured Electrical Solutions 🔌😊
Outside Lights
Steve came out to fix a problem with my outside lights, and was able to resolve it quickly, and professionally.
3 March 2026
Unprompted review
Reply from Assured Electrical Solutions
Thank you for your review ⭐ We’re really pleased to hear Steve was able to resolve the issue with your outside lights quickly and professionally. We’ll be sure to pass your feedback on to him. Thanks for choosing Assured Electrical Solutions 💡🔌😊
Really friendly & helpful office team…
Really friendly & helpful office team and Fred who did the installation was polite, friendly, knowledgeable, tidy and found a solution to a tricky installation. Thanks Fred. Definitely recommend Assured.
3 March 2026
Unprompted review
Reply from Assured Electrical Solutions
Thank you for your lovely review ⭐ We’re really pleased to hear you found our office team friendly and helpful, and that Fred provided such a professional and knowledgeable service. It’s great to hear he was able to find a solution for the installation.
We really appreciate your recommendation and thank you for choosing Assured Electrical Solutions 🔌😊
Shaun arrived at a good time this…
Shaun arrived at a good time this morning too complete my work in my home. He was polite and worked hard through out the day. Cleaned up after him self. Thank you very much for your hard work.
Debbie.
2 March 2026
Unprompted review
Reply from Assured Electrical Solutions
Thank you for your kind review ⭐ We’re really pleased to hear Shaun arrived at a convenient time, worked hard throughout the day and left everything clean and tidy. We’ll be sure to pass your kind comments on to him. Thank you for choosing Assured Electrical Solutions 🔌😊
Jason and Fred very thorough
Jason and Fred very thorough, discovered and fixed an unexpected problem. Would recommend them.
27 February 2026
Unprompted review
Reply from Assured Electrical Solutions
Thank you for your great review ⭐ We’re really pleased to hear Jason and Fred were thorough and able to identify and fix the unexpected issue for you. We really appreciate your recommendation and thank you for choosing Assured Electrical Solutions 🔌😊
Reply from Assured Electrical Solutions
Thank you for the 5-star review - we really appreciate it. We’re pleased to hear Jason was able to resolve the issue quickly and efficiently. I’ll be sure to pass your kind comments on to him. Thanks again for your support and we’re always here if you need us in the future.
Very good efficient service from the…
Very good efficient service from the company. From initial booking and submitting videos, help on the phone, competitive price. Freddie the electrician was punctual, professional friendly and explained everything. He was great with my nervous dog too!! Five stars
23 February 2026
Unprompted review
Reply from Assured Electrical Solutions
Thank you for the fantastic 5-star review - we really appreciate you taking the time to share your experience. We’re pleased to hear the whole process from booking to completion was smooth and efficient, and that you found the pricing competitive. Freddie will be delighted to hear your kind comments - especially making friends with your nervous dog! Thanks again for your support and we’re always here if you need us in the future.
I was very impressed by the neat and…
I was very impressed by the neat and tidy chasing on a new socket. Jason did a very good job and I would recommend to anyone wanting a quick turnaround and quality work.
17 February 2026
Unprompted review
Reply from Assured Electrical Solutions
Thank you for the fantastic review - we really appreciate your recommendation. We’re pleased to hear you were impressed with the neat and tidy work and quick turnaround. Jason takes real pride in delivering quality workmanship, so I’ll be sure to pass your kind comments on to him. Thanks again for your support and we’re always here if you need us in the future.
Exeter review!
This review is for Exeter. Jason was highly professional, very communicative, respectful, honest, efficient and I would 100% use him again. Brilliant.
20 February 2026
Unprompted review
Reply from Assured Electrical Solutions
Thank you for the fantastic 5-star review - we really appreciate your kind feedback. We’re delighted to hear Jason provided such a professional, communicative and efficient service, and that you had such a positive experience with our Exeter team. I’ll be sure to pass your comments on to him. Thanks again for your support and we’d be more than happy to help again anytime.
Steve was a credit to the company
Steve was a credit to the company. Arrived punctually, did a first class job and was extremely personable.
20 February 2026
Unprompted review
Reply from Assured Electrical Solutions
Thank you for the fantastic review - we really appreciate your kind words. We’re pleased to hear Steve made such a positive impression and delivered a first-class service. I’ll be sure to pass your feedback on to him.
Thanks again for your support - we’re always here if you need us in the future.
Great job done by Fred & Jack
Fred and Jack worked incredibly hard work on our big projects and we truly appreciate their efforts. I highly recommend them. Many thanks
19 February 2026
Unprompted review
Reply from Assured Electrical Solutions
Thank you for the fantastic review and recommendation - we really appreciate it. Fred and Jack will be pleased to hear your kind words. Large projects take a lot of effort and teamwork, so it’s great to know their hard work was recognised.
Many thanks again for your support - we’re always here if you need us in the future.
Gareth is Very polite and approachable…
Gareth is Very polite and approachable accomplished the job very quickly. Fully satisfied
17 February 2026
Unprompted review
Reply from Assured Electrical Solutions
Thank you for your great feedback - we’re so pleased Gareth was polite, approachable and completed the job quickly, and we’re delighted you’re fully satisfied ⚡
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.