Assured Electrical Solutions Reviews 

361
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 288 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, efficiency, and friendly demeanor, often highlighting their expertise in quickly identifying and resolving electrical issues. The service provided is frequently described as excellent, with many appreciating the clear communication, detailed explanations, and the tidy completion of work, leaving areas spotless. People also found the booking process to be smooth and efficient, with good communication from the company regarding appointments and progress. However, some customers also noted issues with communication after installation and expressed dissatisfaction with the handling of grant codes. A few other people also felt that the company lacked expertise in specific repairs, such as electric showers, and experienced delays or no-shows for scheduled appointments. There were also instances where customers felt they were blamed for issues or experienced rude interactions with certain personnel.

What people talk about most

Staff

People report positive experiences with staff, frequently highlighting their professionalism, efficiency, and... See more

Service

Consumers find service to be positive, with many reviewers expressing satisfaction with the efficiency,... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness,... See more

User experience

Customers consistently note positive experiences with user experience, with many describing the overall... See more

Booking process

Users describe positive interactions with the booking process, often highlighting its ease and efficiency.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Cannot thank Assured Electrical Solutions enough! When my power suddenly went out, they responded incredibly fast and had someone at my door in know time. The electrician was knowledgeable and quickl... See more

Company replied

Rated 5 out of 5 stars

Steven Davies did a fantastic job installing our new Ohme Pro EV charger today. He arrived on time, was super professional and friendly from the start. The installation was neat, tidy, and completed... See more

Company replied

Rated 5 out of 5 stars

From the outset our experience was fantastic. Ross arrived early and took us through everything. We were able to decide where things needed to go and were supported with Ross' knowledge throughout. Th... See more

Company replied

Rated 5 out of 5 stars

Leon visited to help when our kennel lights wouldn't turn on anymore. He was very friendly and professional and managed to get them back on for us. He explained the issues and how to resolve them goin... See more

Company replied


Company details

  1. Electrician

Written by the company

We’re an established electrical contractor based in Cardiff & Barry. We specialise in the design, installation and maintenance of all types of electrical systems, from simple domestic work to complex commercial installations so if you’re looking for a reliable and experienced electricians then you’ve come to the right place! As a trusted and highly skilled electricians, our customers tell us we’re the best, and we’re proud to have customers return to us time and time again. We have over 20 years of experience working in domestic homes and commercial buildings, such as shops, factories, industrial units, showrooms and many more. We will put your electrical-related worries behind you fast and make the whole process as easy and stress-free as possible.


Contact info

4.8

Excellent

TrustScore 5 out of 5

361 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(361)

270 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Josh Arrived right on time and did a…

Josh Arrived right on time and did a great job of reviewing and explaining what needed doing- would definitely use again if needed in future

27 January 2026
Unprompted review
Assured Electrical Solutions logo

Reply from Assured Electrical Solutions

Thank you for the 5⭐ review. We’re pleased to hear Josh arrived on time, clearly explained what was needed, and carried out the work to a great standard. We’d be happy to help again in the future if needed.

Rated 5 out of 5 stars

Emergency Call out

Emergency Call out - power outage throughout the house. Josh was great and patient with explaining everything. Solved the issue and got us back up and running to where we were before.

27 January 2026
Unprompted review
Assured Electrical Solutions logo

Reply from Assured Electrical Solutions

Thank you for the 5⭐ review. We’re pleased Josh could attend promptly, explain everything clearly, and resolve the power outage to get you back up and running. We really appreciate your feedback.

Rated 5 out of 5 stars

Leon went above and beyond this morning…

Leon went above and beyond this morning with an emergency call out. Couldn’t be more grateful, would reccomend.

27 January 2026
Unprompted review
Assured Electrical Solutions logo

Reply from Assured Electrical Solutions

Thank you for the 5⭐ review. We’re really pleased Leon could attend quickly and go above and beyond during the emergency call-out. We appreciate your recommendation and kind feedback.

Rated 5 out of 5 stars

Made a phone call and within 2 hours…

Made a phone call and within 2 hours Fred the Electrician was at the door. Prompt and friendly service. Fred had a thorough check through the issue we had with the downstairs light switch tripping. He placed a junction box for the outside light as this may have been the potential problem but also explained that this may happen again due to the electrical wiring being very old, with also how the house is probably wired up and would ideally need replacing.
I will give the company a call and have them quote for this.

26 January 2026
Unprompted review
Assured Electrical Solutions logo

Reply from Assured Electrical Solutions

Thank you for the 5⭐ review. We’re pleased Fred could attend so quickly, carry out a thorough investigation, and clearly explain both the immediate fix and the condition of the existing wiring. We appreciate your feedback and would be happy to provide a quotation for any further works when you’re ready.

Rated 5 out of 5 stars

Fitting of ceiling lights

Shaun did a fantastic job in fitting the three ceiling lights. Job was done in good time and everything works as required.

26 January 2026
Unprompted review
Assured Electrical Solutions logo

Reply from Assured Electrical Solutions

Thank you for the 5⭐ review. We’re pleased to hear Shaun did a fantastic job fitting the ceiling lights and completed the work efficiently, with everything working as it should. Much appreciated.

Rated 5 out of 5 stars

Shaun was excellent

Shaun was excellent, explained everything, did it quickly, advised a couple of other things to look for. Would absolutely recommend.

23 January 2026
Unprompted review
Assured Electrical Solutions logo

Reply from Assured Electrical Solutions

Thank you for the 5⭐ review. We’re pleased to hear Shaun explained everything clearly, completed the work efficiently, and provided helpful advice. We really appreciate the recommendation.

Rated 5 out of 5 stars

Highly recommend

Gavin arrived quickly and got straight to work. Quickly identified the problem and was able to fix it. Really liked how you get updated on your phone about the job, and how they explain everything to you in detail for transparency. Very impressed! Will definitely use again. Competitive pricing too!

23 January 2026
Unprompted review
Assured Electrical Solutions logo

Reply from Assured Electrical Solutions

Thank you for the 5⭐ review. We’re really pleased to hear Gavin attended promptly, identified the issue quickly, and resolved it efficiently. It’s great to know you appreciated the job updates and clear explanations throughout - transparency is something we really value. Thank you as well for your comments on pricing, and we look forward to helping you again in the future.

Rated 5 out of 5 stars

A first class

A first class, very efficient, polite and friendly service delivered by Jason. Arrived on time and each step was explained in detail. I wouldn’t hesitate to contact them again if I needed a competent local electrician. Highly recommended!

22 January 2026
Unprompted review
Assured Electrical Solutions logo

Reply from Assured Electrical Solutions

Thank you for the 5⭐ review. We’re delighted to hear Jason delivered a first-class service, arriving on time and clearly explaining each step of the work. We really appreciate the recommendation and would be happy to help again whenever you need a local electrician.

Rated 5 out of 5 stars

Professional work done excellent …

Professional work done excellent service thank you

23 January 2026
Unprompted review
Assured Electrical Solutions logo

Reply from Assured Electrical Solutions

Thank you for the 5⭐ review. We’re pleased to hear you were happy with the professional workmanship and excellent service. Much appreciated.

Rated 5 out of 5 stars

Very helpful engineer sorted out our smoke alarms , first rate service

Very helpful engineer sorted out our smoke smoke alarm

22 January 2026
Unprompted review
Assured Electrical Solutions logo

Reply from Assured Electrical Solutions

Thank you for the 5⭐ review. We’re pleased to hear our engineer was very helpful and resolved the smoke alarm issue efficiently. We appreciate your feedback and are glad you were happy with the service.

Rated 5 out of 5 stars

Jason and Fred were fast

Jason and Fred were fast, clean and clever and very nice guys.

21 January 2026
Unprompted review
Assured Electrical Solutions logo

Reply from Assured Electrical Solutions

Thank you for the 5⭐ review - we’re pleased Jason and Fred delivered a fast, clean, and professional service, and we really appreciate your kind words.

Rated 5 out of 5 stars

I called at 11am and Jason arrived at…

I called at 11am and Jason arrived at 1.30pm! Fixed the issue perfectly with no fuss. Thank you so much Jason! 10/10!

20 January 2026
Unprompted review
Assured Electrical Solutions logo

Reply from Assured Electrical Solutions

Thank you for the 5⭐ review - we’re delighted Jason attended so quickly and resolved the issue perfectly with no fuss.

Rated 5 out of 5 stars

Engineer (Steve) was polite

Engineer (Steve) was polite, friendly and worked quickly and productivity

20 January 2026
Unprompted review
Assured Electrical Solutions logo

Reply from Assured Electrical Solutions

Thank you for the 5⭐ review - we’re pleased Steve was polite, friendly, and completed the work quickly and efficiently.

Rated 5 out of 5 stars

Shaun Riley attended today done an…

Shaun Riley attended today done an excellent job could not fault went above and beyond

20 January 2026
Unprompted review
Assured Electrical Solutions logo

Reply from Assured Electrical Solutions

Thank you for the 5⭐ review - we’re delighted Shaun Riley went above and beyond and delivered an excellent service.

Rated 5 out of 5 stars

Pleasant and professional

Jason showed up bang on time - pleasant, professional, fixed our two sockets promptly and well.

20 January 2026
Unprompted review
Assured Electrical Solutions logo

Reply from Assured Electrical Solutions

Thank you for the 5⭐ review - we’re pleased Jason arrived on time, was professional and pleasant, and fixed the sockets promptly and to a high standard.

Rated 5 out of 5 stars

Exceptional service from start to…

Exceptional service from start to finish.
Very prompt reply and explanation of what was going to happen.
The electrician, Freddie, was a credit to the organisation. Very knowledgeable, very polite and explained exactly what he was doing and what he was looking for at each phase of the investigation.
He then explained other services offered and what I could expect from these.
All in all a truly exceptional experience.

20 January 2026
Unprompted review
Assured Electrical Solutions logo

Reply from Assured Electrical Solutions

Thank you for the 5⭐ review - we’re delighted to hear the service was exceptional from start to finish and that Freddie provided a knowledgeable, polite, and clearly explained experience throughout.

Rated 5 out of 5 stars

Excellent service

Gavin came as lights in bathroom kept tripping the rest of house. Sorted problem
Great service! Quick and efficient !
Well recommended.

19 January 2026
Unprompted review
Assured Electrical Solutions logo

Reply from Assured Electrical Solutions

Thank you for the 5⭐ review - we’re pleased Gavin quickly identified and resolved the issue, delivering a fast and efficient service, and we really appreciate the recommendation.

Rated 5 out of 5 stars

Great communication and completed…

Great communication and completed promptly

Jason was very quick and completed the job perfectly

19 January 2026
Unprompted review
Assured Electrical Solutions logo

Reply from Assured Electrical Solutions

Thank you for the 5⭐ review - we’re pleased Jason communicated clearly and completed the job quickly and perfectly.

Rated 4 out of 5 stars

Good job completed

Job completed as requested and all working well.
Didnt like the need to pay up front

19 January 2026
Unprompted review
Assured Electrical Solutions logo

Reply from Assured Electrical Solutions

Thank you for your feedback - we’re pleased the work was completed as requested, and upfront payment is required to secure confirmed appointment slots and ensure availability of our engineers.

Rated 5 out of 5 stars

Small job complete.

I had a small job that needed doing.
They gave me an appointment within a couple of days. They didn’t mess about. They got the job completed in no time at all. Clean and tidy. Highly recommend and I would use again.

19 January 2026
Unprompted review
Assured Electrical Solutions logo

Reply from Assured Electrical Solutions

Thank you for the 5⭐ review - we’re pleased we could book you in quickly, complete the job efficiently, and leave everything clean and tidy, and we really appreciate the recommendation.

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