Assured Electrical Solutions Reviews 

361
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 288 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, efficiency, and friendly demeanor, often highlighting their expertise in quickly identifying and resolving electrical issues. The service provided is frequently described as excellent, with many appreciating the clear communication, detailed explanations, and the tidy completion of work, leaving areas spotless. People also found the booking process to be smooth and efficient, with good communication from the company regarding appointments and progress. However, some customers also noted issues with communication after installation and expressed dissatisfaction with the handling of grant codes. A few other people also felt that the company lacked expertise in specific repairs, such as electric showers, and experienced delays or no-shows for scheduled appointments. There were also instances where customers felt they were blamed for issues or experienced rude interactions with certain personnel.

What people talk about most

Staff

People report positive experiences with staff, frequently highlighting their professionalism, efficiency, and... See more

Service

Consumers find service to be positive, with many reviewers expressing satisfaction with the efficiency,... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness,... See more

User experience

Customers consistently note positive experiences with user experience, with many describing the overall... See more

Booking process

Users describe positive interactions with the booking process, often highlighting its ease and efficiency.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Cannot thank Assured Electrical Solutions enough! When my power suddenly went out, they responded incredibly fast and had someone at my door in know time. The electrician was knowledgeable and quickl... See more

Company replied

Rated 5 out of 5 stars

Steven Davies did a fantastic job installing our new Ohme Pro EV charger today. He arrived on time, was super professional and friendly from the start. The installation was neat, tidy, and completed... See more

Company replied

Rated 5 out of 5 stars

From the outset our experience was fantastic. Ross arrived early and took us through everything. We were able to decide where things needed to go and were supported with Ross' knowledge throughout. Th... See more

Company replied

Rated 5 out of 5 stars

Leon visited to help when our kennel lights wouldn't turn on anymore. He was very friendly and professional and managed to get them back on for us. He explained the issues and how to resolve them goin... See more

Company replied


Company details

  1. Electrician

Written by the company

We’re an established electrical contractor based in Cardiff & Barry. We specialise in the design, installation and maintenance of all types of electrical systems, from simple domestic work to complex commercial installations so if you’re looking for a reliable and experienced electricians then you’ve come to the right place! As a trusted and highly skilled electricians, our customers tell us we’re the best, and we’re proud to have customers return to us time and time again. We have over 20 years of experience working in domestic homes and commercial buildings, such as shops, factories, industrial units, showrooms and many more. We will put your electrical-related worries behind you fast and make the whole process as easy and stress-free as possible.


Contact info

4.8

Excellent

TrustScore 5 out of 5

361 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(361)

270 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very helpful

Very helpful
Explained everything

17 February 2026
Unprompted review
Assured Electrical Solutions logo

Reply from Assured Electrical Solutions

Thank you for your kind feedback - we’re so pleased you found the service helpful and that everything was clearly explained ⚡

Rated 5 out of 5 stars

Minor lighting jobs

Steve called round to sort a few minor lighting jobs. Punctual and efficient , all complete in just over half hour.

16 February 2026
Unprompted review
Assured Electrical Solutions logo

Reply from Assured Electrical Solutions

Thank you for your great feedback - we’re so pleased Steve was punctual and efficient and got your lighting jobs sorted quickly, we really appreciate it ⚡

Rated 5 out of 5 stars

Shaun as usual did excellent job very…

Shaun as usual did excellent job very pleased left everywhere clean and tidy Thank you Shaun

13 February 2026
Unprompted review
Assured Electrical Solutions logo

Reply from Assured Electrical Solutions

Thank you for your lovely feedback - we’re so pleased Shaun delivered another excellent job and left everything clean and tidy, we’ll be sure to pass your thanks on to him ⚡

Rated 5 out of 5 stars

Great Experiance for EIRC certificate

Joshua carried out an EIRC certificate. He had been super friendly and courteous. Carried out effectively and effectively, couldn't have asked for more.

13 February 2026
Unprompted review
Assured Electrical Solutions logo

Reply from Assured Electrical Solutions

Thank you for your great feedback - we’re so pleased Joshua was friendly and courteous while carrying out your EICR efficiently, and we really appreciate you choosing us ⚡

Rated 5 out of 5 stars

Steven Davies did a fantastic job…

Steven Davies did a fantastic job installing our new Ohme Pro EV charger today. He arrived on time, was super professional and friendly from the start.
The installation was neat, tidy, and completed quickly with minimal mess — he left the place spotless. Everything was done to a high standard, and it’s working perfectly.
Couldn’t recommend Steven highly enough — if you need an EV charger fitted, he’s the guy to call! 5 stars all the way. Thank you, Steven! 🚗⚡

12 February 2026
Unprompted review
Assured Electrical Solutions logo

Reply from Assured Electrical Solutions

Thank you for the amazing review - we’re thrilled Steven delivered a professional, tidy installation of your Ohme Pro EV charger and left everything spotless, we really appreciate the recommendation and will be sure to pass your kind words on to him 🚗⚡

Rated 5 out of 5 stars

Jason was excellent and very efficient

Jason was excellent and very efficient, tidy, informative and patient. Im happy with the service and would use again

11 February 2026
Unprompted review
Assured Electrical Solutions logo

Reply from Assured Electrical Solutions

Thank you for the fantastic feedback - we’re so pleased Jason was efficient, tidy and informative, and we really appreciate you choosing us and saying you’d use us again ⚡

Rated 5 out of 5 stars

Jason was helpful

Jason was helpful, knowledgeable and pleasant when he came to complete our electrical survey. Many thanks 😁

10 February 2026
Unprompted review
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Reply from Assured Electrical Solutions

Thank you for your kind feedback - we’re so pleased Jason was helpful, knowledgeable and pleasant while completing your electrical survey, and we really appreciate it 😁⚡

Rated 5 out of 5 stars

Great service from josh the electrician…

Great service from josh the electrician
Replaced our outdoor light and put a new up and down light in

Friendly

10 February 2026
Unprompted review
Assured Electrical Solutions logo

Reply from Assured Electrical Solutions

Thank you for your lovely feedback - we’re so pleased Josh provided a great, friendly service and got your outdoor light replaced and new up-and-down light installed for you ⚡

Rated 5 out of 5 stars

Fixing faulty alarm

Had Fred come sort us out. Really friendly guy and resolved the issue. Stayed to make sure issue was properly resolved before going which was greatly appreciated.

6 February 2026
Unprompted review
Assured Electrical Solutions logo

Reply from Assured Electrical Solutions

Thank you for your great feedback - we’re so pleased Fred was friendly, resolved the alarm issue properly and stayed to make sure everything was sorted before leaving, we really appreciate it ⚡

Rated 5 out of 5 stars

Jason was very professional

Jason was very professional and friendly. Sorted the issue quickly. Would recommend.

6 February 2026
Unprompted review
Assured Electrical Solutions logo

Reply from Assured Electrical Solutions

Thank you for your kind feedback - we’re so pleased Jason was professional, friendly and able to sort the issue quickly, and we really appreciate the recommendation ⚡

Rated 5 out of 5 stars

Jason came on time and carried out the…

Jason came on time and carried out the EICR. He was very pleasant and carried out the work efficiently. He also explained in great detail what he was doing. I highly recommend using this company

6 February 2026
Unprompted review
Assured Electrical Solutions logo

Reply from Assured Electrical Solutions

Thank you for your great feedback - we’re so pleased Jason arrived on time, carried out your EICR efficiently and took the time to explain everything clearly, and we really appreciate your recommendation ⚡

Rated 5 out of 5 stars

EV charger installation

Fred did a great job installing an EV charger at my house. Clean, tidy, profesional and quick

5 February 2026
Unprompted review
Assured Electrical Solutions logo

Reply from Assured Electrical Solutions

Thank you for the 5⭐ review - we’re really pleased to hear Fred carried out the EV charger installation cleanly, professionally, and efficiently. It’s great to know you were happy with the service. Thanks very much for the feedback.

Rated 5 out of 5 stars

Professional from the word go

Professional from the word go, from my first contact on the phone to book, to the work on the day. I was contacted every step of the way. Jason was excellent, knew his stuff and did a five star job. Lovely person too. I would definitely recommend and use again. Happy customer.

4 February 2026
Unprompted review
Assured Electrical Solutions logo

Reply from Assured Electrical Solutions

Thank you for the 5⭐ review - we’re delighted to hear you found the service professional from the very first call through to completion. It’s great to know you were kept informed at every step and that Jason delivered a five-star job while being knowledgeable and personable. Thanks very much for the recommendation - we look forward to helping again in the future.

Rated 5 out of 5 stars

Highly recommended

Really impressed with the level of service provided by Assured Electrical Services from start to finish. Freddie was totally professional, courteous (and punctual!). Particularly impressed with his clear communication, taking the time to talk me through the work. A pleasure to deal with.

3 February 2026
Unprompted review
Assured Electrical Solutions logo

Reply from Assured Electrical Solutions

Thank you for the 5⭐ review - we’re really pleased to hear you were impressed with the service from start to finish. It’s great to know Freddie was professional, courteous, punctual, and took the time to clearly explain the work. We’ll be sure to pass your kind feedback on to him. Thanks very much for choosing Assured Electrical Services.

Rated 5 out of 5 stars

Jason was professional, quick and knowledgeable

Jason came at early to fit new lights, it was quick easy and well priced. The best part was that Jason was polite and gave some quick advice over some other items. Fantastic all round

2 February 2026
Unprompted review
Assured Electrical Solutions logo

Reply from Assured Electrical Solutions

Thank you for the 5⭐ review - we’re really pleased to hear Jason arrived early, completed the work quickly and efficiently, and offered helpful advice on other items. It’s great to know you found the service well priced and all round fantastic. Thanks very much for the feedback.

Rated 5 out of 5 stars

Jason and Fred did well

Jason and Fred sorted out the problem, which was quite complex, and explained it clearly with suggestions as to how it could be overcome. Very efficient and pleasant workers.

30 January 2026
Unprompted review
Assured Electrical Solutions logo

Reply from Assured Electrical Solutions

Thank you for the 5⭐ review - we’re pleased to hear Jason and Fred resolved the issue and took the time to clearly explain the problem and possible solutions. It’s great to know they were efficient and pleasant throughout. Thanks very much for the feedback.

Rated 5 out of 5 stars

Shaun from Assured Electrical Solutions…

Shaun from Assured Electrical Solutions was: on time, very polite, got straight on with the job which he carried out very efficiently. We were over the moon with his work getting our factory up and running. We highly recommend Shaun and Assured

30 January 2026
Unprompted review
Assured Electrical Solutions logo

Reply from Assured Electrical Solutions

Thank you for the 5⭐ review - we’re delighted to hear Shaun arrived on time, worked efficiently, and helped get your factory back up and running. It’s great to know you were over the moon with the service. We really appreciate the recommendation and your kind feedback.

Rated 5 out of 5 stars

Impressed with the time and thought…

Impressed with the time and thought Jason and Freddie took investigating the best route for quite a complex challenging job.
Also very respectful of the home environment and worked around the dogs here. Cleared debris and very pleased with the end result

30 January 2026
Unprompted review
Assured Electrical Solutions logo

Reply from Assured Electrical Solutions

Thank you for the 5⭐ review. We’re really pleased to hear Jason and Freddie took the time to carefully plan the best solution for a complex job and carried out the work with respect for your home. It’s great to know everything was left tidy and that you’re pleased with the end result. Thank you for your kind feedback.

Rated 5 out of 5 stars

Highly Recommended this Assured…

Highly Recommended this Assured Electrical Solutions with quick response and the engineer called Fred done a very good job replacing our switch Fan for the kitchen. 10/10

28 January 2026
Unprompted review
Assured Electrical Solutions logo

Reply from Assured Electrical Solutions

Thank you for the 5⭐ review. We’re pleased to hear we could respond quickly and that Fred did a great job replacing the kitchen fan switch. We really appreciate the recommendation - 10/10 means a lot to us.

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