Assured Pharmacy Reviews 

15,131
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 159 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and supportive service, highlighting the staff's helpfulness, knowledge, and empathetic approach during consultations. Many appreciate the clear communication, regular updates, and ongoing guidance provided, making them feel well-informed and supported throughout their journey. The overall process is frequently described as easy, efficient, and thorough, with quick consultations and prompt order processing. However, some customers also noted concerns regarding order and delivery services. Specific issues included delayed deliveries, orders sent to incorrect addresses, or receiving extra, un-ordered items. Reviewers also mentioned difficulties obtaining refunds for delivery charges when issues arose, and some experienced confusion about delivery confirmations.

What people talk about most

Service

Users describe positive interactions with service, with many reviewers expressing satisfaction and even... See more

Customer service

People report positive experiences with customer service, highlighting helpful and professional interactions,... See more

Staff

Customers consistently note positive experiences with staff, describing them as helpful, professional, and... See more

Order

Customers had ambiguous experiences with order, with some reviewers finding the ordering process simple,... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many customers praising the promptness and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Haven't felt hungry nor been looking for food, unfortunately, I'm in my 3rd week and am a little disappointed with my weight loss - I have lost some but not as much as I was hoping for - so far. One... See more

Rated 4 out of 5 stars

Daily supportive emails have been great. It’s only my first week so not much really to say. Felt a little boated and nauseated on days 2 and 3 but otherwise all ok. Too early to notice any weight los... See more

Rated 4 out of 5 stars

Very thorough introduction to this form of medication. Explained in detail the journey I would take with their support. Stressed there was always help available through customer services if the need... See more

Rated 4 out of 5 stars

A quick response when completing initial consultation, making getting an answer and medication as quick as you can supply the correct information. When I was then successful delivery was very quick a... See more


Company details

  1. Pharmacy

Information provided by various external sources

Assured Pharmacy is an online pharmacy and prescribing service based in the UK. We're fully regulated and committed to an amazing customer experience.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

15k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.3

All reviews

(15,131)

161 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic

Fantastic. I’m doing great on it no hunger pains I’m not having any side effects. Every one I have spoken to has been helpful and professional. I would recommend

17 July 2026
Unprompted review
Rated 5 out of 5 stars

I have recently started using assured…

I have recently started using assured pharmacy and I am beyond amazed by their service. I started my mounjaro journey with them and from the consultation to the emails I get giving me a step by step guideline, it feels like I am not alone in this journey and it just been a week and I am already seeing a difference. I am rest assured I chose the best.

5 July 2026
Unprompted review
Rated 1 out of 5 stars

VERY UNPROFESSIONAL PHAMACY

Ordered from assured pharmacy they do a referral scheme with a code my friend used the code but no discount was applied, when I emailed assured pharmacy they said it wasn’t applied so therefore no discount my friend definitely applied discount code and my name was mentioned but they denied everything they lost out as I had lots of referrals for them very unprofessional pharmacy and would not recommend assured pharmacy to anyone.

28 May 2026
Unprompted review
Rated 1 out of 5 stars

I was very disappointed with my…

I was very disappointed with my experience using this pharmacy.
My first issue was that when I ordered my first weight loss injection pen, at no point during the ordering process or consultation was it made clear that I was signing up to an automatic monthly subscription. I believed I was making a one-off purchase. I was shocked to receive an email the following month informing me that another pen was already on its way and that payment would automatically be taken from my bank account. This should have been made much clearer from the outset so customers can make an informed decision before purchasing.
My second issue was with the friend referral scheme, which I found to be very misleading. I used the referral code provided by my friend, which advertised that I would receive £50 off my first order and she would receive £50 off her next order. Although I received my discount, my friend never received hers. I contacted customer services to explain the situation, and my friend also contacted them herself. She was simply told she would not receive the discount because the "wrong code" had been used, despite me using the code she had provided. The matter was not resolved, and the customer service was unhelpful and disappointing.
Overall, I found the lack of transparency regarding the automatic subscription and the handling of the referral scheme very poor. Based on my experience, I will not be using this pharmacy again.

6 July 2026
Unprompted review
Rated 5 out of 5 stars

Part way through my first week and no…

Part way through my first week and no complaints at all, in fact quite the opposite! From initial engagement onwards nothing but praise for Assured. Supported, informed and feel in safe hands.
I am someone who struggles with medication and is often crippled with the anxiety of new things but cannot praise the company enough for their approach with me and reassurance I have been given. Oh and the scales are starting to move!!

6 July 2026
Unprompted review
Rated 5 out of 5 stars

Positive experience

I was apprehensive about my consultation but I didn’t need to be Jabir put me at ease straight away he was kind and helped me through the process.
It was a positive experience.
I would recommend Assured Pharmacy.

22 June 2026
Unprompted review
Rated 5 out of 5 stars

I feel like my health was priority

I feel like my health was priority, got given lots of helpful information without needing to ask for it and pointed in the right direction if I need any help or have questions in the future

16 June 2026
Unprompted review
Rated 1 out of 5 stars

AVOID!!

AVOID!!! They started my treatment then as soon as I was entitled to a friend referral They stopped my treatment And not only that, they took my money for the treatment they stopped. I threw 5months of the program away And lost my referral They make there own rules as they go along

3 June 2026
Unprompted review
Rated 4 out of 5 stars

Daily supportive emails have been…

Daily supportive emails have been great. It’s only my first week so not much really to say. Felt a little boated and nauseated on days 2 and 3 but otherwise all ok. Too early to notice any weight loss but 1lb has gone somewhere!

10 June 2026
Unprompted review
Rated 5 out of 5 stars

Very informative consultation before…

Very informative consultation before starting on my mournjaro journey....any concerns or questions I had were answered immediately without hesitation, I've also had great support everyday throughout my first week via email which has helped immensely....highly recommend Assured Pharmacy 👌

31 May 2026
Unprompted review
Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ Excellent Service from Assured…

⭐⭐⭐⭐⭐ Excellent Service from Assured Pharmacy

I have had an excellent experience with Assured Pharmacy. From start to finish, the entire process was professional, efficient, and straightforward.

The online consultation was easy to complete, and the video consultation was handled with care and professionalism. The team took the time to ensure everything was appropriate and that I understood the treatment process.

I am currently using Mounjaro supplied through Assured Pharmacy, and I have been very impressed with the service provided. The ordering process was simple, communication was clear throughout, and delivery was prompt and reliable.

What stood out most was how smooth and well-organised the whole experience was. I felt supported at every stage and confident that my care was being taken seriously.

I would highly recommend Assured Pharmacy to anyone looking for a trustworthy, professional, and efficient pharmacy service. Thank you to the entire team for providing such excellent care and customer service.

Pam

⭐⭐⭐⭐⭐ 5/5 Service.

29 May 2026
Unprompted review

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