Assured Pharmacy Reviews 

15,134
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 159 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and supportive service, highlighting the staff's helpfulness, knowledge, and empathetic approach during consultations. Many appreciate the clear communication, regular updates, and ongoing guidance provided, making them feel well-informed and supported throughout their journey. The overall process is frequently described as easy, efficient, and thorough, with quick consultations and prompt order processing. However, some customers also noted concerns regarding order and delivery services. Specific issues included delayed deliveries, orders sent to incorrect addresses, or receiving extra, un-ordered items. Reviewers also mentioned difficulties obtaining refunds for delivery charges when issues arose, and some experienced confusion about delivery confirmations.

What people talk about most

Service

Users describe positive interactions with service, with many reviewers expressing satisfaction and even... See more

Customer service

People report positive experiences with customer service, highlighting helpful and professional interactions,... See more

Staff

Customers consistently note positive experiences with staff, describing them as helpful, professional, and... See more

Order

Customers had ambiguous experiences with order, with some reviewers finding the ordering process simple,... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many customers praising the promptness and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Haven't felt hungry nor been looking for food, unfortunately, I'm in my 3rd week and am a little disappointed with my weight loss - I have lost some but not as much as I was hoping for - so far. One... See more

Rated 4 out of 5 stars

Daily supportive emails have been great. It’s only my first week so not much really to say. Felt a little boated and nauseated on days 2 and 3 but otherwise all ok. Too early to notice any weight los... See more

Rated 4 out of 5 stars

Very thorough introduction to this form of medication. Explained in detail the journey I would take with their support. Stressed there was always help available through customer services if the need... See more

Rated 4 out of 5 stars

A quick response when completing initial consultation, making getting an answer and medication as quick as you can supply the correct information. When I was then successful delivery was very quick a... See more


Company details

  1. Pharmacy

Information provided by various external sources

Assured Pharmacy is an online pharmacy and prescribing service based in the UK. We're fully regulated and committed to an amazing customer experience.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

15k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(15,134)

155 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Professional company

AP are a professional, efficient and supportive service. They are very informative and were able to answer all of my questions and concerns. I would gladly recommend then to my family and friends.

10 April 2026
Unprompted review
Rated 1 out of 5 stars

Glitch followed by flippant woman on customer service .

Ordered 1 item had email to say order confirmed for 1 item which arrived, then next day another box arrived which luckily the dog didnt get , then today we had a emailfrom assured pharmacy to say our order would be delivered today . So rang them up had a rather flippant girl state I'd ordered 2 a hour apart , which I didn't and even if I had how would it take extra days for it to arrive, they then tried to blame that on royal mail , when I said but you sent me a email today about delivery not royal mail her tone got stroppy . Asked to flag this due safety with unexpected medication being posted , think she pretended to flag it . Refused refund .

14 April 2026
Unprompted review
Rated 5 out of 5 stars

The whole process has been simple and…

The whole process has been simple and very supportive. The pharmacist I spoke to for my initial consultation was very empathetic, knowledgeable and explained everything clearly and put my very cautious mind at rest.

14 April 2026
Unprompted review
Rated 5 out of 5 stars

Nice and simple registration with this…

Nice and simple registration with this company, no photos or faffing about uploading them, an easy video call booked in at your own convenience with a lovely consultant who has read your information and takes a full length screen shot. Took about 10 mins, and was no bother at all.

21 March 2026
Unprompted review
Rated 5 out of 5 stars

Had a video call and consultation with…

Had a video call and consultation with Verity yesterday,it was very positive,nice to talk to someone face to face to express how I was feeling,and getting positive answers back.It made a difference to me rather than just answering a few questions.A plan was made for the next few months,feeling very happy,Thanks Verity.

27 March 2026
Unprompted review
Rated 1 out of 5 stars

Avoid like plague

Avoid like plague! Took money then 7 days later couldn’t fulfill it. Asked to cancel and continue ordering with Boots, waiting another 7 days for refund

26 March 2026
Unprompted review
Rated 4 out of 5 stars

This service has been very helpful

This service has been very helpful. I had a form to fill out & a phone call to check my details and to ensure I was accessing the correct product. The after care via emails has been very helpful. I would not hesitate to use them again.

10 March 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look