astrastraps.co.uk Reviews 

410
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 92 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality and comfort of the watch straps, noting their stylish appearance, perfect fit, and durability. Many appreciate the wide variety of products, and the ordering process is easy and straightforward, with prompt and well-packaged delivery. Exceptional customer service is also consistently highlighted for helpful and efficient support in resolving issues. However, some customers noted concerns about product quality, describing certain straps as uncomfortable, prone to fraying, or not matching online descriptions. Others experienced lengthy delivery times, with some items arriving broken or tracking information unreliable. Additionally, some reviewers were not happy with customer service when processing returns or exchanges, finding the process difficult.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many praising the great quality and comfort... See more

Quality

Consumers find quality to be positive, with many reviewers praising the excellent quality of straps and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the fast delivery times and... See more

Order

Clients share positive opinions on order, highlighting the ease of the ordering process and good pricing.... See more

Customer service

People report positive experiences with customer service, often describing it as excellent, top-notch, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

So I’m a snob not going to lie, I’ve only ever brought apple straps but given the dramatic increase in cost I thought I’d try something else. These watch straps are amazing, very very good quality, th... See more

Company replied

Rated 5 out of 5 stars

Love my new Astra strap band for my FitBit. Have left it a good couple of weeks to review to use it and see how it is. Firstly the sweat and blistering has gone that was caused by the rubber FitBit ba... See more

Company replied

Rated 5 out of 5 stars

Strap arrived well packaged and undamaged. The quality of the strap was 1st class - the type of quality I would expect from an OEM and at a really reasonable price. The strap looked as good as adver... See more

Company replied

Rated 5 out of 5 stars

My Son loves that the watch strap is fully adjustable (without the manufactured holes like on other types of straps.) Metal straps damage his work shirts so this one is perfect. Great quality too. Thi... See more

Company replied



Contact info

4.4

Excellent

TrustScore 4.5 out of 5

410 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(410)

91 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great strap!

Having tried a third party strap before, I was a little sceptical. However, Astra have surprised me. The strap quality is great, and the connections feel perfect. I’d go as far as saying I would expect something this nice from Apple themselves. But for the price, amazing. Will definitely be a returning customer.

27 September 2024
Unprompted review
Rated 5 out of 5 stars

Really like the sports straps

Really like the sports straps for the pixel watch. Would love a yellow and white one. Have eight straps already. I'm a bit addicted to them. Always buy them when on offer. Good delivery. Straps are of good quality.

8 September 2024
Unprompted review
Rated 5 out of 5 stars

really good

I ordered three leather straps for my Apple Watch from three different retailers, and astra straps was the only one I kept. Good quality and nice colours

12 August 2024
Unprompted review
Rated 4 out of 5 stars

Excellent Customer service

I received my order promptly. There was an issue with one incorrect item however the customer service was fabulous. They immediately despatched the correct item and gave constant updates of the progress. Straps are fun and nice quality

15 August 2024
Unprompted review
Rated 1 out of 5 stars

Incompetent and slow.

I was sent the incorrect strap. Customer services have dragged my query out over weeks. They take days to respond every time and have been demanding photos, asking if there were any other "connectors" in the package (there were not and neither would that solve the issue anyway) and now finally have submitted a "replacement request" two days ago but I have yet to hear anything else.

Avoid this company, they cannot even get a simple one item order right and will then try to deny they have made any mistake and imply that is it your fault. Dire customer service.

1 August 2024
Unprompted review
Rated 5 out of 5 stars

Pixel Watch 2 strap.

I got a metal strap for my pixel watch 2. It is a really nice strap for the money, definitely better than paying £200 for the official Google metal strap. Delivery was fairly fast, within a week. Would use this company again.

26 July 2024
Unprompted review
Rated 1 out of 5 stars

BAD CUSTOMER SERVICES

I requested a refund for the strap that I have bought which I was not satisfied with. They did not response to your request for refunds instead offer a replacement at a flat fee which I am not interested at all. The customer services very poor in responding. I should have read the review of them which most people having the same issues of returning their items. I think is their delay tactic to avoid refunding peoples money!

2 August 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look