Astrill VPN Reviews 96

I have used ASTRILL for more than one year, and it is the best vpn I have ever use

Too expensive and customer service is a mess. I have used other VPN and this is by far the worst. Lately it just stopped working and your location can still be traced even when the VPN is on. For the customer service, there isn’t one and no help from that so you are on your own.
It’s time to switch on to something else.

Very poor reliability, even private IP is quickly recognised as a VPN. Poor customer services, no accountability. Each time I wanted to use it I had to contact them for them to reissue IP, clear history... not what you want at the end of a long day to just relax and watch something!

Looking closely at all the comments, it seems that everyone is unhappy with Astrill.I've been using this VPN since last month, and to be honest, it's been pretty stable so far, with no loss of connection, but the biggest drawback is that it's pretty expensive, $20 a month.I live in China, and in order to use services like Google, I have bought a lot of VPN services that cost only 20 or 30 RMB.So when will Astrill cut its price?

What a shame.

Simply the best VPN service there ever was is going down the pan.

I pay a premium for a Private UK IP address only to find that it will not deliver what is promised.

I'm currently "battling" with their support team to resolve my issues but having experienced the Geo-Blocking for over a month now I don't hold out much hope.

Astrill don't read their Trustpilot feedback so this is left for potential customers seeking assurance before purchase.

I'm leaving Astrill. I have used their services for 10 years. They were the best by a long way but now they are less than average.

Worst technical support. Not helpful at all anymore. We agreed a few months ago on a subscription extension because some video streaming services were not working anymore and now they don't respect this agreement and are closing all ticked I open... Totally unacceptable !!! Very disappointing compared to what it was be before... TO BE AVOIDED NOW !

The worst technical support experience I have ever had. I'm glad I only signed up for one month but awful that I am still stuck with them for the majority of said month. I bought the service on Saturday today is Tuesday and I cannot access HBO. They made me hold for tech support for thirty minutes and then the tech support rep just sent me a list of things to do with no instructions of how to do them. Moronic. Do not sign up for this service, it is overpriced and I've never experienced such horrible customer service.

I have lived in China for 4 years. My first year I used Express as this is a huge one lots of people (used to) use. October holiday it went bad and honestly never recovered. I finally got a refund from them as it took over 5 minutes for my VPN to connect, but then I switched to Astrill and WOW. Its definitely the most expensive, but its so worth it in China. It always works and I can watch Netflix from anywhere. Will update if it stops being so good.

Over priced and bad customer service. I have an account from my employer and I contacted them about getting a personal account. I did this for three years and every time I bought a personal account there were issues with how they process payments. It was definitely nothing to do with my form/method of payment. It was always the way they processed the payment. It was an issue they said they would fix ten years ago and still haven't. Each time during the past three years it was the same issue and hours to rectify and sometimes it never got rectified because of their horrible approach to customers. So each year I just continued to use the one provided by work. I have save $360 because of their bad customer service. It doesn't matter who you get as a representative, they are all bad, as if they seek out or have a test to find out how not to listen to what a customer is saying and then do exactly something bad to drive away the customer.

I spoke to Aidel from Customer support. I am basically being punished for purchasing a 1 year membership. If I want to try a private IP address I have to add it to my full years subscription instead of being able to buy 1 month Private IP (to see if it actually works)
Aidel offered no support whatsoever, was quite rude in telling my issue was not a priority (I thought paying customers looking to spend more money with you would definitely be a priority)
What a shambles, gutted I already gave these guys money for a 1 year subscription, will go back to Express VPN who although have problems of their own have a fantastic support team

Absolutely terrible.
I live in China and I purchased the so called "VIP" service to enhance my gaming and to access some betting websites.
Using the "Stealth" Mode BET365 and Smarkets both recognised my location and locked my accounts.
It also doesn't work for one of the most popular games in the world Modern Warfare.
Use ExpressVPN or Nord I would say!

The support team are pretty useless as well. In order to even buy the VIP service I had to download mozilla firefox (didn't realise i live in the year 2000) because their payment system does not work with Google chrome or Microsoft edge

This review is 100% real and I have experienced it. I was having issue with my Astrill account which was not connecting to all servers and I believe that the issue was with my account instead of their servers. The support guy Harold didn't listen to me, he hold me on chat for 1 hour and more than that. I asked him to connect me to the manager but he didn't and also he didn't resolve my issue. The support guy was newbie, he has no idea about VPN.

Just based on the willingness of support to assist alone, I am giving this service a 5-star review. Even without using live chat, support is always willing to listen and respond in a timely manner. The service is also excellent. Is it pricey, sure; but is it speedy, simple and gets the job done, double-sure.

Astrill is useless in China! Don't buy! We are stuck with a years subscription and it does not work

In china it still worked for the all vpn protocols and the fast speed over the all I used vpn in china

Astrill has been a reliable VPN in China for years. When people had issues with Express and other cheaper options, I almost took pleasure in knowing I have little to no issues with mine. Unfortunately, it all changed recently and Astrill is not what is used to be: it barely works on my phone (you can find free VPN with equal "quality") and I constanlty keep changing servers on my computer to get a reliable connection. Astrill is well-aware of the issue and they have taken a completely wrong approach: they deny issues, block public complaints on their facebook page, do not offer any option of money return and basically just keep giving you basic suggestions to refresh, restart, reinstall, change options, etc. Basically, they make a fool out of you while they are perfectly aware that the service they offer is not good anymore. They have been unresponsive to some of my friends too. On top of it, they are the most expensive VPN by far. Avoid.

I bought three astrill vpn account, but all dead.
I bought one and then they killed, asked for reactivating my account, but didn't work. So I bought another one, it's dead again. same black hole. Third one is also dead. Astrill, you will lose your customers, if you do like this.
Please give my account. I lost $300! Terrible!

Terrible company to deal with. They sold me on their business plan for some of our traveling sales staff. I was impressed by the number of servers and the speed. But it's been a nightmare ever since:

Went to pay and found they didn't take credit cards. Only non-refundable/chargebackable methods of payment. (red flag)

They prefer crypto. Most businesses don't pay with bitcoin. (red flag)

Installed the software manually on PCs for testing after their support told us that we couldn't configure the software via a configuration file or registry edits or ANYTHING. (major red flag but we figured it was a 1 time time-suck)

Received tickets that users couldn't access the internet unless their VPN was connected. Had to do re-installs.

Users complaining about the number of pop-ups from the application such as stupid "tips of the day" and "how would you rate us?"

An update comes out. I go to push it out via our server because A) our users run as user, not admin (like any other sane business in the world) and B) I'm not having a tech schedule time with 25 sales people to do a manual update every few months.

No can do - Astrill uses an installer from 1995. I contact their support for assistance and am told "you can use powershell to install". I ask for an article (like, hey, what are the parameters to send?) and am told I need to give my users local admin privileges (!@# from a company that claims to sell VPN services for *security minded people*)

I ask to cancel our service and receive a partial refund as none of this is documented on their site nor was communicated during the purchasing and IT IS NOT NORMAL for business software. "No refunds"

I ask to escalate the ticket to see what can possibly be done. "maybe use the windows vpn client"

One of the worst experiences I've ever had with a software solution.

Impossible to use this VPN in China.

No free trial.

Inadequate answers when submitting messages

Difficult to chat and only in English

No refunds policy.

Expensive.

Very bad experience.

I bought their VPN for one year, it cost $120, and the connection was very slow. Even I downloaded the client from their official website for nearly half an hour. The online customer service page could not be opened. I sent an email saying that I need a refund. They avoided this problem and then they frozen my account the next day for the following reasons:
5.3 You agree that you will not engage in any activity that interferes with or disrupts the Services (or the servers and networks which are connected to the Services). This includes but is not limited to spamming, hacking, network attacks. Using Astrill service with any automated tools (for example but not limited to web crawlers, SEO tools, web spamming tools etc...) is not allowed.
Need me to provide:
1. List of add ons installed in your browser
2. List of programs installed in your device
3. Scan result of an antivirus.

I didn't use these things, but considering the privacy issues, I wouldn't submit these things, I only need a refund, I only used it for a day, then they told me that the refund was impossible.