@hotel Reviews 1,516

All the staff are very helpfull. Recommended

I had a lovely experience with one of your concierges who contacted the hotel I’ll be going to spend the weekend. We’re celebrating my fiancé’s birthday and they will organise a small surprise for him. Thank you so much for your support and collaboration! ✔️☺️

When we were purchasing the hotel there was said that we also had breakfast but when we came to the reception they said we didn’t have breakfast included. We were put in a room that’s in a basement with no light. And when we came to the room at 3 or 4 pm we didn’t have clean towels and the room wasn’t cleaned.

What made this experience great for me, is a man named Sahy, wow what an incredible asset to this company. He really went above and beyond, more than I have ever experienced in my life ! There was a mistake made on the original booking, him and the @hotel company made sure we were comfortable, and gave us a refund also for the mishap. Sahy spent hours, even of his own time not clocked in, working on this situation for us. I also got to know him a bit, and he’s the most compassionate, authentically kind and caring soul! Thank you oh so much to the amazing Sahy and @hotel

I will definitely use this Caring company again to help book. ;)

Excellent!
Excellent !
The service and the friendly assistance from Aref was extremely helpful and reassuring. His attention to all my questions and the prompt response was very helpful. I am very pleased with the help and support from the @hotel site.

Got a good discount on the booking. Then had to adjust to one night as plans changed and it was a very easy. Mirna was a great help and immediately initiated and refund and changed the dates. All done within 10 minutes on chat service

Grat stay! We loved the hotel. Very friendly and hlpful staff. Great location!

Booking through @hotel was really easy and quick. Pictures were definitely outdated but everything was smooth.

Very responsive via WhatsApp, booking through @hotel was easy and efficient!

Didn’t mention about resort policies, unaware of additional fees, poor customer service

I booked a few times using @hotel they always have great deals, in my latest trip to Washington D.C. I had some complications with my flights and the customer service from @hotel (Maya) was able to help me with my booking process and cancellation. I will recommend 100% using @hotel for your further travel booking and I will definitely continue booking with them.

Thank you @hotel!

Michelle Cortes

Excellent customer service! Very quick responses and everything went great with our reservation

Mirna at customer service helped me out with my inquiry and she was so fast and helpful.

Very helpful and nice person! ;)

The hotel is very close to the centre in a quiet area. We were three adult and we have chosen a big room but the bathroom was very small with no support shelves near the sink. That was the only negative point.
However the hotel was clean, the staff helpful and friendly the breakfast was very good !!!

Best service! Will use it again! :-)

Great experience with a full refund within the 1/2 refund period because the agent Sahy reached out on my behalf for the full refund. Plus great pricing!

Everything was fine for a one-night stay, I was just a little disappointed that the breakfast wasn't an open buffet.