Made a purchase that was on back order. Did not receive product or refund for purchase. There is no way to make contact with the company and it appears to have closed abruptly in North America. Cli... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I was concerned when 3 of the things I ordered were out of stock that being said as soon as they came available you informed me that they would be coming that made my day. But whatever really impress... See more
Company replied
I like dealing with Atlas for Men because I can always get through to someone quickly when I call and I can always understand whomever I speak with. Also, items ares shipped promptly and your system... See more
Company replied
Always arrives as described. Quality construction of garments. Could do with better selection in ladies wear. Too much pink would like to see better selection of colors. Not every women wants to wear... See more
Company replied
Company details
Written by the company
Parkas, coats, jackets, fleeces, shirts, t-shirts, trousers and more… Founded in 1999, Atlas for Men is the leader in outdoor clothing and accessories for adventurers, explorers and amateurs alike. We believe that everyone - no matter their budget or their size - should be able to open their door, step outside and enjoy nature to the full! That’s why we offer you unbeatable prices and collections inspired by nature at its most breathtaking, in quality fabrics, comfortable cuts, and sizes up to 4XL (all sizes at no extra cost).
Contact info
4.3
Excellent
9K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Bad business
Made a purchase that was on back order. Did not receive product or refund for purchase. There is no way to make contact with the company and it appears to have closed abruptly in North America.
Client number15655606
Reply from Atlas for more information on Trustpilot site did not provide a response method. Please provide contact information so I can connect with Atlas for men. Atlas for domain does not give any contact information/customer service information. Thank you
30 March 2025
Unprompted review
Reply from Atlas For Men Canada
Dear Deborah,
Thank you for getting in touch.
We would very much like to help you further with your enquiry.
If you can reply to us with your name and contact details, one of our representatives will be in touch with you. Sorry for any inconvenience caused.
We look forward to hearing from you.
Kind regards, Aude@Atlasformen
- - - - -
Dear Deborah,
Thank you for your message. After checking your file (Client no. 15655606), we confirm that your order from October 2024 included items that were unfortunately sold out and therefore never invoiced or shipped.
Rest assured, no payment was processed for this order.
If you need further assistance or have any questions, please do not hesitate to contact us at webcare@atlasformen.ca.
Kind regards, Aude@Atlasformen
Most times I miss to get the right size.
24 January 2025
Reply from Atlas For Men Canada
Dear Mr Wilnan,
Thank you for sharing your review on Trustpilot ! We appreciate your support and your honest feedback.
We’re sorry to hear that sizing has been a challenge for you. Our goal is to provide the best fit possible, and we understand how important it is to get the right size. To help with this, we used to recommend checking our detailed size guide.
Sincerely, Aude@Atlasformen
Sizing is way too large
Sizing is way too large. Have had this problem before. Tried to use measurements, and sizing is still big, but garment is usable. Shipping from Canada to Vancouver is slow and expensive. Styles are older and a bit odd, but unique. Extra "gifts" offered in ads are never shipped, despite carefully entering promo code (17089) in order form (cheap stuff anyway) . Prices are average sale prices, no real bargain, Other online sites are better.
Final note, company has folded. No longer active in Canada.
2 February 2025
Unprompted review
Reply from Atlas For Men Canada
Dear Grant,
We are sincerely sorry that you did not receive the gift in your last order. Please respond to our email.
Sincerely, Aude@Atlasformen
Great company !!
They were willing to replace the shoes and I would not have to sent the other ones back ,then I saw that it was just the label on the package was wrong and the shoes fit . Atlas aways seem to go one above for the customer. Love your products and will keep buying them.
4 February 2025
Reply from Atlas For Men Canada
Dear Mes Brenda,
With client satisfaction being our number one priority, we are over the moon to receive your positive review! We hope to see you back shopping with Atlas For Men again soon.
Best wishes, Aude@Atlasformen
The item that I purchased was exactly…
The item that I purchased was exactly what I expected
25 January 2025
Reply from Atlas For Men Canada
Dear Carole,
Many thanks for your 5* feedback! We’re delighted to hear just how pleased you are concerning your recent dealings with us!
We hope you’ll visit us again soon, Aude@Atlasformen
Reply from Atlas For Men Canada
Dear Jim,
Thank you for taking the time to leave us a review, and for rating us so highly! We look forward to the next time you choose to shop with us.
All the best, Aude@Atlasformen
Convenience of ordering online.
Convenience of ordering online.
Price is good and clothing variety
23 January 2025
Reply from Atlas For Men Canada
Dear Gerald,
Thank you for taking a moment to leave us 4 stars. We really appreciate your feedback.
All the best until next time, Aude@Atlasformen
promo…code
Ordered lots would not let me put promo code free bag. I luv shopping with atlas but not fair offering free stuff for buying stuff.
21 January 2025
Unprompted review
Reply from Atlas For Men Canada
Hello Denelda,
Thank you for your message and the 5*.
I have carefully reviewed your request and appreciate you taking the time to share your concerns with us.
Please note that our promotional codes are not cumulative; therefore, it is not possible to apply both the 20% discount and the complimentary gift at the same time.
I sincerely apologize for any inconvenience this may cause and remain available should you have any further questions or need assistance with your order.
Best regards, Aude@Atlasformen
I get what I ordered.
20 January 2025
Reply from Atlas For Men Canada
Dear Dennis,
Thank you for taking a moment to leave us 5 stars. We really appreciate your feedback.
All the best until next time, Aude@Atlasformen
Fast delivery
19 January 2025
Reply from Atlas For Men Canada
Dear Sylvia,
Thanks for your glowing review! It’s great to know that your order arrived in good time!
Best wishes, Aude@Atlasformen
What happened was I
What happened was I had ordered 1 pair of snow boots and one belt, 49" long. I received 2 pair of snow boots and 2 belts, 56" long; not even the correct ones.
Your return policy is difficult to navigate, so I just gave one pair of boots to my son and I guess I'm stuck, once again, with belts I cannot use.
Thanks for . . .
17 January 2025
Reply from Atlas For Men Canada
Dear John,
I’m sorry to hear that you encountered an issue with your order. After reviewing the details of your purchase, I can confirm that you ordered 2 pairs of snow boots in size 10 and 1 belt in size 49.
I will give you a call to discuss the situation and find the best possible solution together. Please let me know a convenient time for you at webcare@atlasformen.ca.
Thank you for your patience and for choosing Atlas for Men.
Sincerely, Aude@Atlasformen
Love the shirts...both long sleeve and…
Love the shirts...both long sleeve and short sleeve.
BUT... I still have not received the Long Johns I ordered. They were the reason I ordered in the first place. It's 17 below and it's cold! Please ship ASAP!
17 January 2025
Reply from Atlas For Men Canada
Hello Barry,
Thank you very much for your positive review on TrustPilot! We’re delighted to hear that you like our Atlas for Men products. Your satisfaction is our greatest reward, and we truly appreciate your support.
However, I’m sorry to hear that you have not yet received the items you ordered from our partner, Pertemba. Our website allows select partner vendors to offer a wider range of products to our customers. As a result, when you place an order with multiple vendors, each of them follows their own shipping policies. This means you will receive separate parcels from each vendor rather than one package containing all your items.
To resolve this issue, I kindly invite you to contact the seller, Pertemba, by submitting a request via the "Orders" section in your customer account, ensuring all required fields are completed.
Please do not hesitate to reach out if you have any further questions.
Sincerely, Aude@Atlasformen
Great selection of excellent quality…
Great selection of excellent quality products. Delivery was received by the date promised.
16 January 2025
Reply from Atlas For Men Canada
Dear David,
Thank you for taking a moment to leave us 5 stars. We really appreciate your feedback.
All the best until next time, Aude@Atlasformen
Always great shopping at atlas items…
Always great shopping at atlas items are perfect
16 January 2025
Reply from Atlas For Men Canada
Dear Patsy,
Thank you for taking the time to leave us a review, and for rating us so highly! We look forward to the next time you choose to shop with us.
All the best, Aude@Atlasformen
Orders are always correct,prices are…
Orders are always correct,prices are great & delivery is always quick.
9 January 2025
Reply from Atlas For Men Canada
Dear Customer,
Many thanks for your 5* review! It’s lovely to receive such positive feedback.
Have a great day, Aude@Atlasformen
Reply from Atlas For Men Canada
Dear Gail,
Many thanks for your positive review! It’s great to hear that you were happy with the service you recently received from us!
Have a nice day, Aude@Atlasformen
Happy return customer
Hi! I often buy things for my son, size 4X. It fits him well except that most tops are too short even before being washed. Please make them longer… Keep up a good work!
Cheers,
Branka
16 January 2025
Reply from Atlas For Men Canada
Dear Branka,
Thank you for your message and the rating you gave us.
I'd like to thank you for your interest in our ATLAS FOR MEN catalog and for taking the time to write to us with your comments about the length of the tops.
These have of course been passed on to the relevant department, always interested in our customers' suggestions.
Indeed, it is by taking your opinions and reactions into account that we can try to satisfy you even better.
So don't hesitate to let us know what you think.
I thank you for your trust and loyalty, and I wish you a lovely day.
Sincerely, Aude@Atlasformen
Reply from Atlas For Men Canada
Dear Mike,
Many thanks for your 5* review! It’s lovely to receive such positive feedback.
Have a great day, Aude@Atlasformen
Have been a customer for many years…
Have been a customer for many years have been very happy with the products that I have received. I had one problem but I received a call from a young lady that called me and the problem was solved right away. I have received very good quality products and am very happy with the company.
13 January 2025
Reply from Atlas For Men Canada
Dear Tom,
We just wanted to say a big thank you from all of us here at Atlas For Men for having taken the time to share your satisfaction!
Have a great day, Aude@Atlasformen
The postage was the only thing not…
The postage was the only thing not paid? It was submitted in the post box.
6 January 2025
Reply from Atlas For Men Canada
Dear John,
Thank you for reaching out. We’re sorry for any confusion caused.
According to our sales conditions detailed on our website, return postage costs are the customer’s responsibility unless the item is faulty, damaged, or incorrect. In such cases, we will gladly refund the return shipping costs once you provide a copy of your postage receipt.
For your reference, our return policy allows up to 30 days for you to return unused items in their original condition for a refund or exchange. Please complete the Return Form included with your invoice and send it back with your item to the following address:
Atlas For Men
Bolloré Logistics Canada
3400 Rue Douglas B Floreani
Saint-Laurent, Quebec
H4S 1V2, Canada
Once we receive your return, we will process your refund or exchange within 30 days. Your refund has been triggered on 01/07/2025.
If you need further assistance or have any questions, please don’t hesitate to contact us.
Thank you for your understanding.
Sincerely, Aude@Atlasformen
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.