Absolutely love our aluminium pergola! The quality is outstanding — sturdy, sleek, and feels really premium. The louvred roof is a game changer; we can switch between shade and sunlight instantly, an... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Pre-ordered 2.5x2.5 pergola and everything went like clockwork. Notified when it arrived at warehouse, given a delivery date a short time later. Installation simple and it looks great. Had a few quest... See more
Company replied
Garden furniture set was delivered quickly, but when opened a few days later the table had several manufacturing faults. We emailed ATM with pictures and received a response the next day confirming th... See more
Company replied
Easy order process, I contacted their customer service dept first just to find out how long the order & delivery process would take. After I ordered they kept me informed as to delivery dates & times.... See more
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Company details
- #69 of 76 best companies in Outdoor furniture shop
- #98 of 99 best companies in Garden
- #107 of 120 best companies in Garden Furniture Shop
Written by the company
ATM Living is a leading premium quality indoor and outdoor online retailer, making inspiration a reality. Based in Durham and shipping across mainland UK, ATM Living was founded with the main objective of making outdoor spaces as aesthetically pleasing as indoor. ATM Living has established itself as a brand that transforms homes into luxury living spaces, staying on top of the latest and at the moment trends that our customers love. Whether you are looking for an aluminum pergola, garden furniture , patio heater's or even a chest of drawers, ATM Living offers everything your home needs.
Contact info
United Kingdom
- 03303413410
- info@atmliving.com
- atmliving.com
4.0
Great
769 reviews
Replied to 86% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great quality pergola & fab customer service
Great quality pergola and fab customer service! Kept up to date every step of the way - overall very happy!
11 August 2025
Unprompted review
Reply from ATM Living Ltd
Hi,
Thank you so much for your kind words regarding our pergola and customer service! We're thrilled to hear that you had a positive experience and felt well-informed throughout the process.
Your satisfaction is our top priority, and we appreciate you taking the time to share your feedback. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Kind Regards
ATM Living
I purchased a Neptune 3x4 pergola after…
I purchased a Neptune 3x4 pergola after doing a lot of research on the market.
I am absolutely delighted with the quality of the pergola , and how great it looks in our garden.
I added on installation, as well as bolting to my porcelain tiles. The team were very professional and took there time to place in the position we wanted and were confident with.
I did need to contact customer service to amend some details with my order , Chelsea in customer service was so helpful and prompt.
There is a dedicated team with exceptional before and after sales customer care and updated communications throughout with professional installation.
Would definitely recommend using.
26 July 2025
Unprompted review
Reply from ATM Living Ltd
Hi Sophie,
Thank you so much for taking the time to share your experience with the Neptune 3x4 pergola. We are thrilled to hear that you are delighted with its quality and how beautifully it complements your garden.
We are also glad to hear that our installation team provided professional and attentive service, ensuring everything was positioned just right for you. Were proud to have such dedicated team members.
It's wonderful that Chelsea from our customer service team was able to assist you promptly with your order amendments. We strive to provide exceptional support, both before and after the sale, and we appreciate your acknowledgment of our efforts.
Thank you for recommending us! Your satisfaction is our priority, and we look forward to serving you again in the future.
Kind Regards
ATM Living
Good quality and value for money
Very pleased with the quality of the product that we ordered from ATM. It was delivered on time and was good value for the price we paid. Would definitely recommend this company.
10 August 2025
Unprompted review
Reply from ATM Living Ltd
Hi Nigel,
Thank you so much for your 5* review, we really appreciate you taking the time to leave us such positive feedback!
We are thrilled to hear that you were pleased with the quality of the product and that it met your expectations in terms of delivery and value.
Your recommendation means a lot to us, and we appreciate your support. If you have any further comments or suggestions, please feel free to reach out.
Kind Regards
ATM Living
Great service and furniture
Great service and furniture. Easy to order, fast delivery, and brilliant quality!
18 August 2025
Unprompted review
Reply from ATM Living Ltd
Hi Rebecca,
Thank you so much for your kind words and 5* review! We're thrilled to hear that you had a positive experience with our service and furniture.
We strive to provide quality products and seamless delivery for our customers, and it’s great to know that we met your expectations.
Thanks again for your order, if you require any further assistance in the future, please do not hesitate to reach out!
Kind Regards
ATM Living
Would highly reccomend
Would highly reccomend. I purchased a Athena Pergola on preorder , the team kept me up to date with delivery and when delivered I opted for installation. Team were professional and friendly, my pergola is great , quality is fantastic , an overall amazing addition to our garden looking forward to our garden parties!
16 August 2025
Unprompted review
Reply from ATM Living Ltd
Hi Michelle,
Thank you so much for your wonderful feedback and 5* review!
We’re thrilled to hear that you’re pleased with your Athena Pergola and that our team provided the level of service we strive for.
Knowing that it has enhanced your garden and that you’re looking forward to hosting garden parties is fantastic!
We would love to see the Pergola in your outdoor space if you can provide us with images!
Thanks again for your order, if you require any further assistance in the future, please do not hesitate to contact us!
Kind Regards
ATM Living
Pergola
Ordered pergola, speedy delivery & great service. Toni in customer service was great.
18 August 2025
Unprompted review
Reply from ATM Living Ltd
Hi Chris,
Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you are pleased with your pergola and that our team, especially Toni in customer service, was so helpful!
We always strive to ensure our customers receive both quality products and exceptional service. Your feedback motivates us to keep up the good work!
If you have any further questions or need assistance, please don't hesitate to reach out.
Kind Regards
ATM Living
Absolutely fantastic service from…
Absolutely fantastic service from beginning to end. Staff answered queries swiftly and efficiently!
Pergolas look amazing and are great quality. Would definitely recommend and buy from them again 🤩
18 August 2025
Unprompted review
Reply from ATM Living Ltd
Thankyou for taking time to leave us such a positive review, we really appreciate it.
It’s great to hear the service provided to you by our team was efficient and that you would so kindly recommend us.
Thankyou again and enjoy your Pergola, we are sure it looks amazing in your outdoor space.
Kind Regards
ATM
Excellent quality and service
Pre-ordered 2.5x2.5 pergola and everything went like clockwork. Notified when it arrived at warehouse, given a delivery date a short time later. Installation simple and it looks great. Had a few questions before purchasing and Sophie from sales responded promptly and efficiently.
17 August 2025
Unprompted review
Reply from ATM Living Ltd
Denice , Thankyou for taking time to leave us a positive review. This is highly appreciated by our team.
We are glad to hear that your experience from us went smoothly and as it should, and all questions you had were answered by our team promptly and efficiently.
Enjoy your pergola we are sure it looks fantastic in your outdoor living space !
Kind Regards
ATM
Extremely disappointed
Have ordered two pergolas from this company.. 1st blew down and was covered by insurance, so reordered the same one. Second one blew down and was dented also. The winds weren’t strong, but ATM think they are weather forecasters and told me that that would’ve been the case, even though they said their pergolas hadn’t collapsed ever before. Turns out neither pergola was fitted properly and some of the bolts had been bolted to fresh air, upon inspection. Their customer service turned nasty when I said I was looking for a small discount to purchase possibly a 3rd, but would make sure it was bolted down by my own joiners this time. Having already spent £5500 twice on 2 pergolas before, I would have thought a small discount would have been a kind gesture.. but no,they refused & said they could offer me zero/ nada… so took my business £5000 elsewhere.
4 August 2025
Unprompted review
Reply from ATM Living Ltd
Thankyou for taking time to leave us a review. All feedback is appreciated.
I can see the correspondence with yourself and our team. Our team advised you the details of Storm Floris that was direct from the Met Office , not within ATM direct . This information also coincides with your initial email advising us that your pergola had blown over due to winds. As per our website any damage caused by adverse winds / force majeure is not covered by ATM.
Our team have advised you that we believe your property is not suitable for a free standing pergola, as due to winds you have had issues on 2 ocassions.
We can confirm there were no installation issues , no issues were reported until adverse winds occurred.
We apologies for any inconvenience and issues that have arisen. These are circumstances that are out of our hands and control, and have we have tried to give you the best advice possible.
Kind Regards
ATM
Poor
The delivery was one box short according to the installers who promised to return the following week with the right boxes and to install in time for the last few weeks of summer.
Customers service had no idea what was going on and I’m still struggling to get an install date despite being told it would be installed within 10 days of delivery
Poor service so far so would not recommend
21 July 2025
Reply from ATM Living Ltd
Hi,
Thank you for your review.
Firstly, we would like to sincerely apologize for the inconvenience you've experienced regarding the missing box and the resulting installation delay. I understand how frustrating this situation can be.
We would like to assure you that we are looking into this matter urgently. We can see the missing item has been arranged for delivery and will follow up with our third party installation team to get a clear update on your assembly date
Kind Regards
ATM Living
Rubbish quality garden furniture…
The quality of your garden furniture after only 3 years given the furniture was housed under a pergola and well covered all winter and autum...shocking quality.....so do disappointed at ATMs response ...ie don't care..!! They had previously been so professional regarding tbe pergola. What a let down....don't spend £700 with these guys you would be better off just throwing the money away. So disappointed.
11 August 2025
Unprompted review
Product is absolutely great
Product is absolutely great - had a party this weekend and it worked great being able to pull blinds down to block out the rays. Looks really god on our patio and very sturdy
22 July 2025
Reply from ATM Living Ltd
Hi Heidi,
Thank you for your 4* review, we really appreciate you taking the time to leave us such positive feedback! We are so pleased to hear you are happy with your Athena Deluxe Pergola, accessories and solar lights!
Our Athena Pergola is great quality and really transforms your outdoor space!
Thank you so much for your orders! If you need any further assistance in the future, please do not hesitate to contact us!
Kind Regards
ATM Living
Ordered in June
Ordered in June, and initially contacted by you a week later to be informed there were delays and it was now due early July - no problem. Mid July heard nothing, so I had to contact you and when contacted back was informed it was now going to be end of July - not so good me having to chase it up. End of July came up and heard nothing so chased up again and confirmed it was due in that Friday 29th July and it would be quickly despatched and with me the following week.
Mid-following week and I was contacted by a courier to advise the earliest date they could deliver was Wednesday 13th August - another weeks delay I was unaware of.
I wouldn't have minded the delays if I was kept informed - that would have been positive. But for a £2.5k order to be delayed by 2 months for me to have to chase it up for updates was poor customer service. Not enough to leave a bad review due to the pleasant nature of the staff when I did chase it up - but enough to avoid and not recommend in future.
Review update: I have just read the reply and am a little dismayed about the understanding of good customer service. I clearly stated that the issue was not about the fact that I was told on the phone before ordering that it would be 2 weeks before delivery where in fact it was 2 months, but the issue was being given expected delivery times (on the 2 times I was contacted) whereby I waited until a week had passed after both dates before having to chase it up again. Finally I was told the item was with ATM on the Friday and it would be shipped straight out and with me after the weekend - however it was still 2 weeks away. The arranged date from the courier for the palletised roadside delivery was Wednesday 13th however the courier turned up at 5.30pm on the Tuesday 12th totally unexpected - I was anticipating some sort of confirmatory text or email but just radio silence . Luckily my wife was in or this would have been missed.
I have had more readily available and forthcoming information about delivery times and details on a £7.99 order from Amazon, this review has been based on the fact that I had paid £2.5k to ATM in mid June and was left hanging for at least a week after advised delivery dates came and went, leaving me to chase it up. ATM states that this was good customer service? Based the cost and the fact it’s was a palletised roadside delivery I disagree.
29 July 2025
Reply from ATM Living Ltd
Hi Glenn,
Thank you for your review, however we would like to provide some clarity regarding your order for the Hemera 2.5m x 2.5m Pergola, which was classified as a pre-order item. This designation indicates that the item was not available in stock at the time your order was placed.
Our records indicate that our team reached out to you on two separate occasions to provide updates on your order. Additionally, I want to clarify that any emails you sent were addressed quickly and effectively by our team.
It is important to note that the estimated arrival dates for pre-order items displayed on our website are subject to change until the shipment has been confirmed as received. This is beyond our control.
Once the item became available in stock, we promptly arranged for its dispatch and due to the delays with pre order, our team advised palletised delivery was the fasted option to your area.
We apologise if this was not suitable for you. We will take this onboard.
Kind Regards
ATM Living
Avoid – still waiting after 2 months!
I hate leaving negative reviews, but ATM Living really leaves you no choice. I ordered and paid in full for a pergola on 28th May. Since then, the delivery date has been pushed back four times, and always only after I’ve chased them.
It was supposed to arrive by 11th June. Then it was delayed to 30th June, then 9th July, then 18th July. It’s now nearly the end of July and I haven’t had a single update or apology.
To make matters worse, I had a porcelain base built specifically for this pergola, and have already bought outdoor furniture that’s now sitting out exposed and getting ruined by the weather.
Absolutely unacceptable service. I would not recommend this company to anyone.
18 July 2025
Unprompted review
Reply from ATM Living Ltd
Hi Njitor,
Thank you for your feedback regarding your order. We appreciate your concerns and would also like to clarify a few points.
Your order was placed with the assistance of our customer service team, who informed you at the time that not all items were in stock and were pre-order. As stated on our website, the dates provided are estimated arrival dates and can fluctuate until the shipment is received.
Our team has been in communication with you throughout the process, providing updates and we can see the team have apologized for any delays, though they are beyond our control. We understand that timely delivery is important, and we always recommend selecting in-stock items if you require immediate dispatch.
It is important to note that a Pergolas purpose is not to cover and protect furniture, and should not be purchased to solely do so, a suitable cover should be purchased and used as per instructions of the manufacturer of the furniture.
We apologise that our service did not meet your standards.
Kind Regards
ATM Living
Great product but fraught with delays…
Great product but fraught with delays and issues.
Order placed 12th May, despite confirmation emails stating delivery would be 10 working days, there was no updates and after repeated emails to ATM materials eventually despatched by courier 29th May. Then 11th June I contacted ATM again as no sign of anything to find out courier utilised didn’t deliver to specified area (Aberdeenshire), again further emails chased up on 16th June as still no info. Materials eventually arrived 24th June.
Installation team arrived 1st July and spent 9 hours putting up Pergola and screens one of which couldn’t be installed (damaged) and had to be reordered. (Fitting team were good guys, just clearly not used to installing this type or make of Pergola)
I emailed ATM aftersales team on 2nd July to get replacement blind and rebooking of fitting team arranged.
Chased up the outstanding blind again on 14th July as comms and updates were again poor. Blind arrived Monday 21st. Thursday 24th confirmation received that fitting team would finalise order 14th August !!
I have been very patient through this, but would be cautious of expected timings shared on the website and all sales comms to quote 5-10 days for materials and up to 14 days thereafter for installation. I am waiting 3 months for fully completed installation to happen.
The aftersales support is friendly and helpful, but I was the one always contacting and chasing information down. It should be other way round especially as this order has been delayed with issues all the way through.
I cannot complain about the quality of the product at all it is very well made and happy with what is installed to date, but as I state the work is not yet completed and I hope it will be concluded on 14th August.
17 July 2025
Reply from ATM Living Ltd
Hi Stuart,
Thank you for your feedback.
First and foremost, we sincerely apologize for the issues you encountered with your order. We acknowledge that the delivery was not as prompt as we anticipated. Unfortunately, our courier informed us post-order that they were unable to service your area in the highlands. Consequently, we had to transfer your order to a different courier who could facilitate delivery in your location, which caused a delay.
Additionally, we understand there was reported damage to one of the Privacy Screens upon installation. We apologize for any delays in providing the replacement, which has since been arranged.
We truly regret the delays you experienced in both delivery and installation owing to the issues with the Privacy Screen.
On a positive note, we are delighted that you are satisfied with the product. It truly enhances your outdoor space, and we hope you enjoy it for many years to come.
Kind Regards
ATM Living
Pergola order and fitting
Slow and uncommunicative. Order will nearly be 2months for a Pergola which in itself isn’t a problem if the communication from the firm is there. I bought this Pergola aware of the delays from other reviews but would like to be updated more as so far the only thing to have happened quickly is the sending of invoices from the firm. One positive is that they do respond when I chase for updates. Would be higher rating if a more proactive approach to updating me was made.
Update: Sophie has been great throughout and replies to my emails are responded to within 1 day. Pergola was delivered when the firm said it would be and now just booking a date in with the install team which Sophie has organised efficiently.
I have revised my review to 4* as ATM are responsive every time and normally within 1 day which is quicker than businesses . Once I get to see the pergola up again I would be happy to revise as a quality item if more important to me than a fast turn around
23 July 2025
Unprompted review
Reply from ATM Living Ltd
Hi Christopher,
We wanted to take a moment to address your recent review, as we found it to be somewhat conflicting. We appreciate your feedback and the opportunity to clarify our position.
As noted at the time of your purchase, your order was a pre-order item. During this period, we proactively provided you with two automated updates regarding the status of your order. Additionally, we appreciate your confirmation that our team has been responsive to your inquiries, and we strive to maintain that level of service.
Kind Regards
ATM Living
Reply from ATM Living Ltd
Hi Russell,
Thank you for your 5* review, we really appreciate you taking the time to leave us such positive feedback
We are so pleased to hear that you are happy with your Zeus Deluxe Pergola, this is a great addition to your outdoor space and means you can enjoy your garden all year round!
Were also pleased to hear that our team were helpful and responsive, we aim to provide the best service to our customers!
Thanks again for your order, if you require any further assistance in the future, please do not hesitate to contact us
Kind Regards
ATM Living
Over 1 month waiting for my order to…
Over 1 month waiting for my order to arrive, when the website says 5-10 workings days.
Also terrible customer service
8 July 2025
Reply from ATM Living Ltd
Hi Ana,
Thank you for your review. Although we do find this to not be accurate. Your order for the Oxford Sofa Dining Set, when ordered, this was confirmed as a pre order item, meaning this item was not in stock at the time of purchase.
Once your order arrived, we did ensure that this was dispatched swiftly, and sent you a notification that your order had left the warehouse, from which point your order was delivered within our delivery timescales on the website
Kind Regards
ATM Living
Complete lack of communication
The shipping date came and went and there was no communication from ATM until we called them. When the new date was provided and the Pergola came in to them, they did still not even send a email to this effect. I wouldn't use them again.
1 July 2025
Reply from ATM Living Ltd
Hi Harry,
Thank you for taking the time to leave us a review. We value your feedback.
Were sorry to hear that you feel there was no communication.
Your order for the Athena Pergola was a pre order item which was due to arrive in stock late June. If our pre order dates fluctuate we do ensure to update customers accordingly. Your order arrived and was dispatched with our courier on 1st July to ensure your order was with you as swiftly as possible
Kind Regards
ATM Living
Fantastic product
Fantastic product. Instructions easily enough to follow except the side blind, got there in the end though.
Delivery was good.
3 July 2025
Reply from ATM Living Ltd
Hi Don,
Thank you for your 5* review! We really appreciate you taking the time to leave us such great feedback!
Were so pleased to hear that you are pleased with your new Athena Pergola, we would love to see pictures of this, they is a great addition to any outdoor space!
Thanks again for your order, if you need any further assistance in the future, please do not hesitate to contact us!
Kind Regards
ATM Living
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