ATN Reviews 558

KELLY was very helpful and setting me up an account and help me with my replacement part for my scope Thor 5

Kelly Prince was very helpful and considerate of my problem and remedied the problem promptly thank you

This company is terrible. They want to stick u with a piece of junk. And not even try to help you out. Its awful that you pay that much for something and have it for 3 months and never get to use it cause it stays broken. And they dont wanna make it right. Just keep doing repairs and that takes forever to get done and they absolutely will not give u updates on anything. Its like a couple grand is nothing and we all should just be throwing it away

I’m with the Texas National Guard working with Border Patrol in South Texas. We just recently had about 2-3 days worth of rain and while working operations with Border Patrol r patrol during the rain one night I dropped my Blazetrek 1.6x13 640 thermal Monocular in the mud. Where it sat for about 24hrs until I was able to locate it. (The entire time being rained on) and to my surprise it works as if it just came out of the box. Really suprised to see it held up after being rained on and sitting in the mud for 24hrs.

We bought into this 18 months ago and put $5k into it as a test to see how it performed. After many fluctuations, ATN only earned 4% growth over a total of 15 months. NOT 4% each month, but $160 profit after 15 months. Then due to their risk management protocols they lost 50% of the account in one week (likely due to martingale methods) and the fund has had zero growth since then for the past 3 months.

This was the fastest I have gotten things done, now dont get me wrong, they are usually very good. But quick to the point, careful listening on kelly's part, Asked the right questions and done. The hole thing, done in just a few minutes Excellent Thank you Kelly.

Kelly Prince was very helpful in solving my issue. Great customer service ( something hard to find these days)!
THANKS!!!

Kelly Prince was great! Needed help finding a battery cover and she took care of it for me.

The response was fast and very accurate, courteous.
We received our item the next day.

Have an item that isn't working abl 1000 and supper easy to work with and getting me a replacement zero hassle supper appreciated. Thank you Kelly Prince

Called customer service to put in a repair ticket. Agent Kelly Prince handled my request but instead of having me ship my optic to ATN she found that the part was easily replaceable and shipped it to me. Much better solution. Thanks Kelly.

Some of the best customer service I have ever received from any company thanks to Kelly Prince.

Kelly Prince was super pleasant on the phone and answered all my questions quickly and was super courteous! This lady truly cares about her job and customers, can't say enough good things about my experience . THANK YOU Kelly!

I needed a piece replaced on my Thor 4 scope mount and when I reached out to ATN, Kelley Prince was extremely helpful and had the new part at my house within several days, highly recommend the customer service from ATN!

After having difficulty connecting with support to get my scope repaired I was able to speak with Kelly Prince and all was resolved in minutes. She was huge relief to my earlier frustration. Thanks!

I just received a ATN BlazeSeeker Gen 6 on Wednesday and have spent a day and a half trying to get the unit connected to WiFi without success .
Called customer service and talked to KELLY PRINCE who was quick to realize the unit was defective and acquired a return authorization !

I had to call in to ATN to get a replacement piece for an item I received broken, and Kelly was a huge help. Super easy get a new one sent out and very knowledgeable. Great company and even better customer service. Thanks for your assistance Kelly!!

I had an issue with an ir850 pro illuminator mount. The screws for the top ring securing the light to the mount would not fit the holes, therefore the light could not be attached to the x-sight 4k pro scope. I explained my situation to the customer service representative Ms. Kelly Prince who asked a few questions, made a few checks and informed me they had a new mount in inventory and would be sending me a new one free of charge as a courtesy. Great customer service from a company that stands behind their product after the sale. Kelly was polite, professional, and genuinely interested in my issue and making it right. Hats off to Kelly and ATN. Highly recommend

I’ve worked with many companies in the optics industry, and my recent experience with ATN was extremely disappointing. I worked with Ross E., and responses took several days. When I finally heard back, I was told they couldn’t help with my issue, and my follow-up question was ignored, leaving me without a solution and a non-functioning product.

I am disappointed. For a company selling premium optics, I expected much better customer support. Based on this experience so far, I cannot recommend ATN.

Kelly Prince was VERY helpful, kind, and a pleasure to work with over the phone. The reason I stay with ATN is not only because of their products but, they always take their time with me over the phone until my problem is solved. Their service is outstanding!