ATN Reviews 558

I know it's a busy time of year, but Kelly Prince was amazing. Very friendly and a quick turnaround for my RMA.

Kelly Prince has taken great care to get my thermal scope problem resolved. Kelly and I tried to solve the scope problem over the phone, but nothing worked. Kelly promptly sent a RMA number and the scope is on it's way to ATN. I'm sure they will take care of my scope issues as well as Kelly has taken care of me.

Dealt with Chamberlain on an 5 LTF 5x25. Made awesome deal I couldn’t resist. Will do business with ATN (Chamberlain) again!!

Chamberlin with ATN in Miami was very helpful and even called me after work hours to make sure I was happy, very pleased.

I have heard that ATNs customer support was good but having to call them really proved it. I spoke to Kelly Prince and she was top tier of anyone I've ever delt with on the phone. Keep it up ATN.

I purchased Thor 5 LFR factory refurbished. Figure scratch here or there no big deal. Since I got it I have had issues, zeroing is way off, wouldn't connect to ATN 5 app, distance to target has been stuck on same number, won't prompt to upgrade firmware.
I have tried every avenue possible, read all literature, on line how to video's, even signed up for a weekly training on line that there was nobody to host. Chat on line, supposed to be called twice, phone never rang, call the service line sat on hold multiple times for 20-30 minutes with no answer. Emails with only response is received from an automated server.

This was my first big jump into the thermal world, but a useless paper weight is not what i had in mind.

Guess service after the sale is non existent Kelly, whom seems to get praise on other reviews must not be there anymore.

Kelly Prince was kind helpful and knowledgeable, she showed a great interest on assisting me from the beginning of our conversation and she did take care of the problem I brought up, BTW: my X Sight 5 IR Illuminator quit working during a hunting trip and Kelly sent me a replacement one for free and next day shipping free of charges also. ATN customer service and warranty is the best you can expect,
Thank you Kelly!.

Kelly Prince was great in helping me with what I needed

Kelly Prince was amazing !! Took care of everything and gave me some tips to make sure it wasn’t something I could take care of myself. Love ATN and especially the rarity when I have a simple issue

Customer service is awesome. Resolved my issue with in minutes with out any issues!!

Had a issue with my ATN X-SIGHT. When I called them, they answered the phone right away was very courteous, helpful and educational. We determined it was my I r light.That was the issue for night vision and they upgraded me free of charge

Kelly Price saved the day! I was in desperate need with my ABL. She knows her stuff! In just a few minutes she was able to figure out the issue! I really appreciate the customer service with ATN and especially Kelly! Thank you!

I would like to appreciate and thank Kelly prince on helping me on what I was needing

I have been looking for optics that would fit my hunting needs. Chamberlain St. Jean has helped me for the past 3 years. I have recently purchased the X-sight 5. His customer service has been beyond exceptional. He has answered all my questions, and has even gone above and beyond to reassure me The quality of product that I am purchasing. Thank you and I always come back to great customer service.

I called in and talked to Kelly Prince who issued my RMA. I have a 3.5 year old Thor LT 5-10x that isn't operating as it was when it was new. Since you can't upgrade the firmware and the scope was out of warranty, I figured I was out of luck. Kelly walked me through the process and quickly got my RMA order processed. Friendly and fast!

Kelly Price was great to work with on getting the RMA process started. I had some minor issues with my scope, and she made it so easy to do a few tests and then get it sent back for repair.

I want to first say Kelly prince has been a wonderful help with a few things. I needed help with. Great customer service, very helpful, quick responding back. She has made everything really easy.

I also love this scope if you are looking for one. I have no issues. Everything is exactly like they described

Had a great experience ordering from ATN. Chamberlain was my sales rep and made ordering extremely easy. He was able to answer all of my questions and get me the product I needed.

Hi there, I just wanted to share my experience with ATN. I have recently purchased some items from them. The X-Sight 4K Pro being one. I am very impressed overall with this scope. ATN'S products are much better than I expected ! I did have 1 minor issue. So I called customer service, and was blown away by how quick and easy the process was. Kelly Prince was the representative I spoke to. OUTSTANDING is the only word that comes to mind ! Polite, professional, and she handled my issue immediately. I could not be more pleased. I will definitely be spreading the word and letting folks know about ATN. Thank you Kelly ! -Max. M

Kelly prince was great i was heaving problems with charging my new scop turns out it was the cord so she is sending me a new one great customer service by the way shirt size is xl