Banner for Atom bank

Atom bank Reviews 

21,981
•
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 3,508 reviews, reviewers overwhelmingly had a great experience with this company, highlighting dependable services and professional support. Customers frequently mention that the mobile application is extremely user-friendly, reliable, and simple to navigate for everyday banking needs. Reviewers often praise the fast turnaround times and the overall efficiency when setting up new accounts. People also appreciate the highly competitive interest rates and the straightforward process for managing savings over time. Consumers note that internal transfers and mortgage applications consistently proceed smoothly without unexpected complications. Individuals also highlight the clear communication, helpful notifications, and easy document access provided throughout the entire journey.

What people talk about most

User experience

Users describe positive interactions with user experience, highlighting how reliable and straightforward the... See more

Application

Reviewers express great satisfaction with the application, highlighting that it is extremely easy to use,... See more

Value for money

Clients share positive opinions on value for money, highlighting consistently competitive rates on savings... See more

Price

People report positive experiences with price, highlighting that the interest rates are very competitive and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the fast, efficient, and stress-free... See more

Reviews shaping this summary

Rated 5 out of 5 stars

All good. Money management by app is reliable and user friendly. Monthly interest to linked account is reliable. Having been an investor for a few years. I made my first 5 figure withdrawal- too... See more

Rated 5 out of 5 stars

Very good website- easy to understand and navigate. You also update any new deposits/withdrawals quickly, and are clear and precise with everything.This all obviously builds trust and confidence- s... See more

Rated 5 out of 5 stars

Love Atom bank and the ease at which I can save with brilliant interest rates and lovely professional help at the end of the phone if I need any assistance. The online app sometimes sticks a bit so ha... See more

Company replied

Rated 5 out of 5 stars

Easy to use app with good security measures. Good interest rates. I like the way Atom contact you in advance when fixed savings terms are coming to an end and provide easy instructions for the options... See more

Company replied


Company details

  1. Bank
  2. also in
  3. Financial Institution
  4. Mortgage Lender
  5. Private Sector Bank
  6. Savings Bank

About Atom bank

Written by the company

We’re the UK's first app-based bank and we’re making banking easier, faster and better value. Founded in 2014, we're on a mission to change banking for good, putting our customers at the heart of everything we do.

We're proud to offer simple and secure products designed to help you make the most of your money. Whether you're looking to grow your savings, get a competitive mortgage or secure a business loan, our first-class app and award-winning UK-based customer support team are here for you seven days a week.

We believe banking should be effortless. That's why our app is built with intuitive features and robust security, offering biometric login, real-time notifications and FSCS protection to keep your money and data safe. We don't have expensive branches, so we can focus on delivering better rates and a seamless digital experience.

Experience banking that works for you.

FSCS Protection

Your money will be covered by the Financial Services Compensation Scheme (FSCS), which means your deposits are protected up to £120,000.

Contact info

Easy Access Cash ISA

A simple, secure way to maximise your savings.

4.8

Excellent

TrustScore 5 out of 5

22k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(21,981)

3,338 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great saving rates

Great bank, offers some of the best saving rates. The app is easy to use. Transaction transfers are easy and efficient.
I mostly use for the great saving rates and so far not needed any assistance or has any issues.

6 October 2026
Rated 5 out of 5 stars

Best financial company !

Best financial company !

Whatever i wanted to do or enquire about has been dealt with and answered.
Would highly recommend anyone to use them
I’ve used them for years

6 October 2026
Rated 5 out of 5 stars

Love the App

Love the App! So easy for me to open accounts. Withdrawing and paying in is so easy. Fixed saver rates are competitive. Will continue to use.

6 October 2026
Rated 5 out of 5 stars

Very happy first time buyer

In all honesty, I couldn’t be happier with the process provided by Atom bank when acquiring my mortgage. Pricing and expectations were made really clear and the use of the app to track your progress throughout was really beneficial. Even the updates surround completion day were great and gave me peace of mind knowing that from the financial point of view everything was in place on the day of completion.
I am not overwhelmed or overcommunicated with which is great. I just know that things are exactly where they need to be and if anything does crop up, I will get a notification in the app or via communication at that point. Hopefully, I’ll be able to say the same in 18 months when it’s time to review.

24 April 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look