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Attic Self Storage - Harrow Reviews 

210
TrustScore 5 out of 5

4.9

164 Honeypot Lane,, Harrow, Edgware, HA71EE London, GB


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See what reviewers are saying

Rated 5 out of 5 stars

I’ve had a great experience from start to finish. Derek has been amazing and really made the process easy - would recommend and definitely use again!

Rated 5 out of 5 stars

Derek was exceptionally helpful and listened to my needs and gave me the most suitable options. Definitely recommend speaking to him when you visit Harrow.

Rated 5 out of 5 stars

Really friendly staff (Marco), helped me through the whole process despite the fact I’d managed to mess up the online booking. Very friendly and helpful, would use this location for storage in London... See more

Company replied

Rated 5 out of 5 stars

A big thank you to a wonderful person - Maria Basile. Her brilliant telephonic manners and persuasive advice made choose Attic self storage. Also many thanks to the manager James, for looking af... See more

Company replied


Company details

  1. Self storage facility
  2. Business-to-Business service
  3. Moving Supply Shop
  4. Records storage facility
  5. Storage facility

About Attic Self Storage - Harrow

Written by the company

Self Storage in London GIF

Make room for the things you love

Attic Self Storage is a London-based self-storage company that is committed to providing best-in-class personal & business storage solutions. They offer:

• Safe & secure storage

• Modern, clean and bright facilities

• Free 24-hour access

• Award-winning customer service

• Flexible storage solutions

• Best value for your money

• 100% online check-in

• Discounted packaging material

• Delivery receipt and more

Additionally, Attic Self Storage sees itself as part of the communities in which it operates and believes in supporting and being actively involved in the local area. They support a range of charities and initiatives, local to each of their sites, and are always looking for new ways to become involved.

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Contact info

  • 164 Honeypot Lane,, Harrow, Edgware, HA71EE, London, United Kingdom

  • 02039856800

4.9

Excellent

TrustScore 5 out of 5

210 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 28% of negative reviews

Typically replies within 2 weeks

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4.9

All reviews

(210)

120 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good service

Good problem solving skills

4 January 2024
Unprompted review
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Reply from Attic Self Storage - Harrow

Thank you for your review, Nisreen! We're pleased to hear your feedback. Thanks again for choosing Attic.

Rated 5 out of 5 stars

5 Star Experience

Maria at reception was very helpful and informative. She was polite and understanding which made the procedure smooth. She works with a smile on her face and describes everything with great detail. Amazing customer service skills.

2 September 2023
Unprompted review
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Reply from Attic Self Storage - Harrow

Thank you for taking the time to review us, Candi! Maria will be thrilled to hear that she was able to help you with everything you needed. Thanks again for choosing Attic.

Rated 5 out of 5 stars

Samir was welcoming and provided me…

Samir was welcoming and provided me with all the information needed.

18 December 2023
Unprompted review
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Reply from Attic Self Storage - Harrow

Thank you for your review! Samir is a star, we're glad you think so too. Thanks again for choosing Attic.

Rated 5 out of 5 stars

customer service…

Samir has fantastic customer service everytime I call up he’s always happy to assist me. He’s down to earth and understanding, I wish there was more people like Samir!

17 December 2023
Unprompted review
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Reply from Attic Self Storage - Harrow

Thank you for your review, Esther! Samir will be thrilled to hear your feedback. Thanks again for choosing Attic.

Rated 5 out of 5 stars

There is outstanding self-storage

There is outstanding self-storage, Angela and James have really helped me out to choose the rights size of the storage,

15 December 2023
Unprompted review
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Reply from Attic Self Storage - Harrow

Thank you for your review! Angela & James will be thrilled to hear that they were able to help you with everything you needed. Thanks again for choosing Attic.

Rated 5 out of 5 stars

My excellent experience

My excellent experience of nearly four months at the ATTIC STORAGE Harrow Branch is outstanding.
Many times I have traveled on all levels of flight service, and used Business Class with various airlines, but all you get is a few hours of artificial glims of smiling and the hospitality you receive. Honesty here at the Attic Storage, no matter the request or discussion, the very well-trained and experienced Manager James and the team Ange, Andre, Maria, Marco, Sameer, and even the cleaning team Kirk, and Carmen have gone out of their way to accommodate me.
I must state, most importantly, I have never seen any communication gaps between the team.
Even at the time of their overlord work, attendees queue, or busy on the telephone, the staff members' response does not limit you to just the coffee offering but is conscious of how valuable client's time is. They are always polite, I have never heard anything distasteful. They remain calm, and selfless while maintaining dignity. All religion's faiths are respected, and they provide very quick satisfactory solutions as if they are a friend or family member. The staff are attentive and when they read your tiredness from your eyes, they request to have a rest but provide mental and physical help at the time of your need. They never fail to drop their good behavior.
It's not just limited to keeping your things secure, but the schedule of the maintenance on the premises is very well organized and avoids any conflicts with the client's work - entering / exacting time at service of 24-hour access. Attic Storage is truly putting on the ground all of its promises.
I strongly support coming and joining the Attic Storage - Harrow. 100% secure and safe, 24 hrs easy to access.
Thank you to all the Attic Storage Staff members for providing great-hearted equal hospitality to everyone.
JAY SWAMINARAYAN

14 December 2023
Unprompted review
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Reply from Attic Self Storage - Harrow

Thank you for taking the time to write us this wonderful review, Jay! You've made our day! Your review is a testament to the hard work of our team. Thanks again for choosing and recommending Attic.

Rated 5 out of 5 stars

Overall pleasant experience

Had a pleasant experience though out my 5 months contract. The team was able to accommodate to my needs on a very short notice. The facility is very well kept and compromises of really cool features making visits easy. Special thanks to team members Samir and Andre which made opening and closing and account extremely easily, if I was to use the facility again I would gladly come back.

And no Andre the jacket isn't generic!

12 December 2023
Unprompted review
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Reply from Attic Self Storage - Harrow

Thank you for your review, Lorenzo! At Attic, we strive to provide our customers with a best-in-class self-storage experience, so we're pleased to hear your feedback. Thanks again for choosing Attic.

Rated 5 out of 5 stars

I have a great experience with Harrow…

I have a great experience with Harrow storage, Maria was very helpful with all the info and details I want to know so I recommend to anyone who want the best storage experience, 24 h access, security and clean spaces

10 December 2023
Unprompted review
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Reply from Attic Self Storage - Harrow

Thank you for your feedback, Mihai! At Attic, we strive to provide a best in class storage experience, so we're pleased to hear about your experience. Thanks again for choosing Attic.

Rated 3 out of 5 stars

I liked Angela the staff I met the experience was very good. Excellent customer service.

I liked Angela the staff I met. Extremely helpful, polite,kind and went out of her way to make my experience at the storage facility satisfying. But Amir was not and this is not the first time. I enjoy this because of Angela input. I told the Manager on meeting them outside about this. She has good vibes. A treasure for any business who has staff like this.

28 November 2023
Unprompted review
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Reply from Attic Self Storage - Harrow

Thank you for taking the time to review us, Taiwo! We're pleased to hear that Angela was able to help you with everything you needed. Sorry to hear about your experience with Samir, we will address your concerns promptly. If you have anything further to add or discuss, please feel free to reach out at customerservice@atticstorage.co.uk

Rated 5 out of 5 stars

Recently hired a unit for storage.

Recently hired a unit for storage.

Maria is very helpful and professional providing these at the highest level always.

30 November 2023
Unprompted review
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Reply from Attic Self Storage - Harrow

Thank you for taking the time to review us, Nirav! Maria is a star, we're glad you think so too. Thanks again for choosing Attic.

Rated 5 out of 5 stars

Great customer service

I had my correspondence with Mark at Attic Self Storage in Stanmore, he provided me with fantastic customer service. I had return parcels delivered to the storage facility by mistake, but Mark stored them for me until I could collect them. Not to forget the front reception staff were really kind and respectful.

7 December 2023
Unprompted review
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Reply from Attic Self Storage - Harrow

Thank you for your review! We're pleased to hear that we were able to help. Thanks again for choosing Attic.

Rated 5 out of 5 stars

Very helpful the stuff specifically…

Very helpful the stuff specifically Ange Maria.

29 November 2023
Unprompted review
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Reply from Attic Self Storage - Harrow

Thank you for your review! Ange & Maria will be thrilled to hear that they were able to help you with everything you needed. Thanks again for choosing Attic.

Rated 5 out of 5 stars

Good service

Good service. I am very please with Marie service.
Very Helpful.

20 November 2023
Unprompted review
Attic Self Storage - Harrow logo

Reply from Attic Self Storage - Harrow

Thank you for your review, Theresa! Maria will be thrilled to hear that she was able to help you with everything you needed. Thanks again for choosing Attic.

Rated 5 out of 5 stars

Customer Service

Attic Storage Staff provide great customer services and they are quick to respond to any questions or issues.

Maria is very helpful and professional providing these at the highest level always.

Aby

1 October 2023
Unprompted review
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Reply from Attic Self Storage - Harrow

Thank you for taking the time to provide us with your feedback, Bibi! Maria is a star and we're glad you think so too, I will make sure to pass on your feedback. Thanks again for choosing Attic!

Rated 5 out of 5 stars

I liked the faculty and the facility…

I liked the faculty and the facility both very much. Maria was the one who helped me and she was quite through and helpful with everything.

1 October 2023
Unprompted review
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Reply from Attic Self Storage - Harrow

Thank you for your review, Waqas! We're thrilled to hear that you were satisfied with the service as well as our storage facility. Maria will be pleased to hear that she was able to help you with everything you needed. Thanks again for choosing Attic.

Rated 5 out of 5 stars

Great modern facilities very friendly service

Great modern facilities, very clean. The service was excellent could not have asked for more from James and Marco.

30 September 2023
Unprompted review
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Reply from Attic Self Storage - Harrow

Thank you for your review, Hasmita! James & Marco will be pleased to hear that they were able to help you with everything you needed. Thanks again for choosing Attic.

Rated 5 out of 5 stars

Attic Self Storage in Harrow offers…

Attic Self Storage in Harrow offers great storage spaces. The spaces are clean and cool. I was assisted by Marco initially and afterwards by Maria. Their assistance was really good. Maria gave me a call the day before my contracted started to make sure I knew what I was going to do the following day. She also provided details on the invoice I received afterwards. Definitely recommended.

28 August 2023
Unprompted review
Attic Self Storage - Harrow logo

Reply from Attic Self Storage - Harrow

Thank you for taking the time to review us, Beta! The team will be thrilled to hear that they were able to help you with everything you needed. Thanks again for choosing and recommending Attic.

Rated 5 out of 5 stars

Storage unit experience

Had a really, really positive experience at the Attic self storage all thanks to Andre. He was so friendly and understanding through the process of getting access to our unit. Really appreciate all of his help and would recommend asking for him if you need storage needs at this self storage. Great customer service

31 August 2023
Unprompted review
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Reply from Attic Self Storage - Harrow

Thank you for your review, Rishan! We're thrilled to hear about your experience and Andre will be pleased to hear that he was able to help with everything that you needed too. Thanks again for choosing Attic.

Rated 5 out of 5 stars

My experience from Attic Self Storage

My experience from Attic Self Storage was great. As it was the first time I have used a storage unit I didn’t really know what to expect. Andre gave us a warm welcome, showed us around the place and was guiding us along the way. He was really helpful and I was relieved after not knowing what to expect. The staff overall was very respectful and I’m thankful to have chosen my storage unit here.

1 September 2023
Unprompted review
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Reply from Attic Self Storage - Harrow

Thank you for your review, Saru! We're really pleased to hear that we were able to make your first self-storage experience a pleasant one. Thanks again for choosing Attic!

Rated 5 out of 5 stars

Maria Basile showed us around diff size…

Maria Basile showed us around diff size units for our needs & explained how you get in & out of the area via an app
the check in process once the unit size was decided was very simple & everything is made active as & when required. Maria was friendly, knowledgeable & professional, thank you

26 August 2023
Unprompted review
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Reply from Attic Self Storage - Harrow

Thank you for taking the time to review us, Josie! Maria will be thrilled to hear that she was able to help you with everything you needed. Thanks again for choosing Attic.

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