STOREX Reviews 

110
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 100 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight that the staff are exceptionally helpful, friendly, and knowledgeable, making the entire sign-up and moving process completely seamless, reassuring, and stress-free. People also greatly appreciate the clean, modern facilities, ample parking space, and the convenient app-based entry that ensures smooth access every single time. Though some customers experienced issues, a small group noted poor service, unhelpful responses, or a lack of proper communication during their visits. Reviewers also pointed out specific practical drawbacks like tight loading areas for large vans and occasional lift outages.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently highlighting that employees are very... See more

User experience

Reviewers mention positive feedback about user experience, highlighting a simple process, a useful and modern... See more

Facilities

Reviewers highlight positive aspects of facilities, noting that the units are clean, modern, and very secure.... See more

Customer service

Users describe positive interactions with customer service, highlighting efficient communication and helpful... See more

Service

Consumers find service to be positive, highlighting fast, reliable, and professional assistance from... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Gavin and staff were always helpful and informative. The unit was excellent. The only negative is that the car park where you load and unload is very poorly thought out. It is very difficult if there... See more

Company replied

Rated 5 out of 5 stars

Very good storage rental. Much needed when my business was fraudulently stolen at the end of last year and I didn’t want the person who had obtained my lease dishonesty getting the contents of the ven... See more

Company replied

Rated 4 out of 5 stars

We rented a storage unit while having building work done on our house. Everything works via their app - car park entry, lift, opening the unit. The app works very well but it all feels a bit spooky wh... See more

Company replied

Rated 5 out of 5 stars

Storex is how all storage will be in the future and we will look back at laugh at how grim the other places used to be. I have nothing but good things to say about Storex in Sunbury; both the set up... See more


Company details

  1. Self storage facility
  2. also in
  3. Business-to-Business service
  4. Packaging Supply Shop
  5. Storage facility
  6. Warehouse

Written by the company

STOREX Self Storage is redefining what modern storage should feel like. We provide the best space solution on the market by combining architect-designed, purpose-built facilities with premium amenities and genuine value. This is not just about square footage. It is about creating a seamless, customer-first experience that works around real lives and real businesses. Our state-of-the-art digital storage hubs are designed for both domestic and commercial customers who need flexibility without compromise. Whether you are moving home, renovating, decluttering, expanding your online business or managing stock overflow, STOREX offers clean, secure and intelligently designed spaces that adapt to you. From small lockers to large business units, every space is built with convenience and efficiency in mind. Security sits at the heart of what we do. Our facilities feature advanced access control, smart entry technology, CCTV monitoring and extended access hours, giving customers confidence and control. At the same time, we focus on the details that elevate the experience. Wide corridors, bright lighting, spacious lifts, on-site parking and helpful packaging materials make every visit straightforward. For businesses, STOREX goes further. Flexible terms, scalable units, Fab Labs and professional environments mean you can grow without being tied into rigid long-term commitments. For homeowners, it means affordable storage with the reassurance of a premium setting. At STOREX, storage is no longer a last resort. It is a smart, flexible extension of your home or business. When you need extra space done properly, STOREX is the natural choice.


Contact info


4.5

Excellent

TrustScore 4.5 out of 5

110 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(110)

102 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Welcome to the future

New clean tidy units accessed via Bluetooth. Easy to use. Vena was great

26 October 2026
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Reply from STOREX

It’s great to hear that Vena looked after you so well. Thanks for taking a moment to let us know!

Rated 4 out of 5 stars

Gavin and staff were always helpful and…

Gavin and staff were always helpful and informative. The unit was excellent.
The only negative is that the car park where you load and unload is very poorly thought out. It is very difficult if there is a box van there as in our case when we cleared out unit. The attendant tried to hurry us up , saying that he had customers waiting to which i did reply that i too was a customer and we were being as quick as possible!

28 October 2026
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Reply from STOREX

Thank you for taking the time to leave a review. We’re glad Gavin and the team were there to help and that you were happy with your unit. We’ve noted your feedback about the parking area and will share it with the team.

Rated 5 out of 5 stars

Great Service

The whole process was easy and Gavin has been very helpful

18 October 2026
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Reply from STOREX

It’s great to hear that Gavin looked after you so well. Thanks for taking a moment to let us know!

Rated 5 out of 5 stars

Very happy, great service 5*

I have been very happy with the units at Watford and really easy to access. Bena and the staff are all really friendly and very helpful. Definitely recommend 5*

20 October 2026
Unprompted review
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Reply from STOREX

Making storage easier for our customers matters to us, so we’re pleased our team at our Watford store could help. Thanks for sharing your experience!

Rated 5 out of 5 stars

Storex is a good company to use

From booking the storage unit to actually storing the items on the 10th October the system is very good and easy to use Gavin from the Loughton Storex was particularly helpful.

10 October 2026
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Reply from STOREX

Starting with self storage can feel unfamiliar, so we’re pleased Gavin helped make the process easier at Loughton. Thanks for choosing us, and we hope to welcome you back!

Rated 4 out of 5 stars

We chose Storex because it was close to…

We chose Storex because it was close to home and very clean. The app made using the facility very easy and the staff were all friendly and helpful. We had a great experience for the few months we needed the storage and remain happy with our choice.

6 October 2026
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Reply from STOREX

We want to make storing your belongings as straightforward as possible, so thanks for letting us know how we did.

Rated 5 out of 5 stars

Excellent

Everyone is very helpful. I needed to downsize and it was a very simple process.
The security system is excellent.
No out units.

26 September 2026
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Reply from STOREX

Thanks for your feedback. We’re glad the service made a difference to your experience.

Rated 5 out of 5 stars

Really pleased with my stay at storex

Really pleased with my stay at storex, very easy to use,great location, staff very helpful, would definitely recommend-

20 September 2026
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Reply from STOREX

We appreciate you taking the time to leave a review! It's great to know you had such a positive experience.

Rated 4 out of 5 stars

Decent Prices

Decent Prices - Sam from the cricklewood location helped me settle in the items nearing closing time so I greatly appreciated that

27 September 2026
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Reply from STOREX

Thanks for your feedback! We’ll pass your lovely comments on to Sam at Cricklewood.

Rated 5 out of 5 stars

Was really easy to use a great price…

Was really easy to use a great price raj and aaron explained everything i would definately recommend this company, my only fault with it was the insurance was high and you could not go lower than 3k nothing in my unit was worth that much 1k option would of been good for me

26 September 2026
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Reply from STOREX

Thanks for your feedback. We’re always looking for ways to improve your experience. Raj and Aaron will appreciate the mention.

Rated 4 out of 5 stars

Very useful storage facility

We rented a storage unit while having building work done on our house. Everything works via their app - car park entry, lift, opening the unit. The app works very well but it all feels a bit spooky when there’s no one around. The unit was modern, clean and dry and just what we needed. When I needed to talk to someone on the phone, they were always helpful. Price reasonable, especially the introductory offer.

25 September 2026
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Reply from STOREX

We’re glad the app made accessing your storage simple and that you found the team helpful whenever you needed a hand. It’s great to hear the store had everything you needed while your home was being worked on. Thanks for choosing us!

Rated 5 out of 5 stars

Very good storage rental in the local area

Very good storage rental. Much needed when my business was fraudulently stolen at the end of last year and I didn’t want the person who had obtained my lease dishonesty getting the contents of the venue as well. Managed to rent a Storex unit on New Years Eve! Three months reduced rent was a great bonus too. The people on the desk (thanks Gavin) are always helpful and friendly. Wouldn’t hesitate to recommend Storex to friends and family.

28 September 2026
Unprompted review
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Reply from STOREX

Thank you for sharing your experience! We’re glad we could provide a storage solution when you needed one and that Gavin has been there to help. We’ll be sure to pass on your kind words to him.

Rated 5 out of 5 stars

Amazing customer service and very nice…

Amazing customer service and very nice facility. Would highly recommend this company and specials Loughton facility.

26 September 2026
Unprompted review
STOREX logo

Reply from STOREX

We appreciate your review of Loughton. It’s great to know your visit lived up to what you were hoping for.

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