Attune HearingReviews 

1,303
TrustScore 3.5 out of 5

3.5

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Rated 5 out of 5 stars

Iryna at Attune hearing in the Wesley hospital is simply wonderful She is compassionate understanding and caring Iryna makes the process from start to finish impeccable Always On time and punctual S... See more

Company replied

Rated 1 out of 5 stars

This company is like stalkers. The amount of time that they keep calling, trying to tell you that you are due for your annual hearing check is outrageous. I had to ask them repeatedly to stop calling... See more

Company replied

Rated 2 out of 5 stars

what a dogs dinner this mob is . i have had attune hearing aids bought from attune , hoppers crossing vic,[ alice] i tried the website to see what they carry in updated versions, couldn't find a th... See more

Rated 5 out of 5 stars

As a follow up with Chris at Attune after prior appointments which were great + friendly staff refer 1st review & Phonac loan aids working great. My initial Signia H:aids after 3rd. replacements still... See more

Company details

  1. Hearing Aid Shop
  2. Pharmacy

Information provided by various external sources

Attune Hearing is Australia's largest independent hearing health care provider. We provide hearing tests for all ages, tinnitus management, cochlear implants and workplace hearing services and are supported and supervised by GP's and Ear, Nose and Throat surgeons.


Contact info

3.5

Average

TrustScore 3.5 out of 5

1k reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 1 month

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3.5

All reviews

(1,303)

6 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent experience

Excellent staff, excellent service and excellent DVA hearing aids

9 September 2022
Unprompted review
Attune Hearing logo

Reply from Attune Hearing

Thanks for your feedback Andrea. Have a lovely weekend!

Rated 5 out of 5 stars

Everyone was very friendly and helpful

Everyone was very friendly and helpful.
Lisa did a great job with my 3 year old daughter, very patient. Thank you.

6 September 2022
Unprompted review
Attune Hearing logo

Reply from Attune Hearing

We appreciate your feedback Kassie. We wish the very best for your little one's hearing and hope you have a great weekend ahead. Thanks for rating Attune Pakenham!

Rated 5 out of 5 stars

Met with clinician who was an amazingly…

Met with clinician who was an amazingly informative and friendly person who understood my needs and was very patient in explaining how to address my needs.

8 September 2022
Unprompted review
Attune Hearing logo

Reply from Attune Hearing

Thank you Sally for telling us about your experience. We wish you all the best and a safe weekend. Take care!

Rated 5 out of 5 stars

Cochlear implant journey

I received wonderful pre and post procedure care for my recent CI journey at Attune Wickham Terrace, Brisbane. Staff were painstaking in their explanation, education and support, and I will always be grateful to them for my improved hearing.

30 August 2022
Unprompted review
Attune Hearing logo

Reply from Attune Hearing

Hi Elizabeth, we're very happy for you and we're glad you are doing well. We appreciate what our Attune staff have done for you and wish the very best for you from here onwards. Enjoy your weekend and take care!

Rated 5 out of 5 stars

I'm really happy with Attune Coffs…

I'm really happy with Attune Coffs Harbour. Brett was very knowledgeable & so professional & friendly as well! I had a very good result too!!

27 August 2022
Unprompted review
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Reply from Attune Hearing

Thanks for sharing that Kelly! It's great to see you are getting results and enjoying your experience at Attune Coffs Harbour. Have a great weekend!

Rated 1 out of 5 stars

Very poor customer service

Made appointment when got there wasnt ask to wait in the waiting room but outside in the rain as the person was on the phone after spending 8000 dollers on hearing aids you would expect a better service , then got charged 90 dollers as hearing aids are just out of warranty , time to look for a note professional service

25 August 2022
Unprompted review
Attune Hearing logo

Reply from Attune Hearing

Thank you for your review. Attune Management is in the process of investigating the issue you have raised. If you have any further details you wish to share please email Attune Hearing at patientsupport@attune.com.au. Please ensure you add your contact details as the review you have completed is anonymous. Thank you and have a lovely weekend.

Rated 5 out of 5 stars

Very happy customer

I have had hearing aids for quiet a number of years, in all that time I have never been informed of as much information as what Erin was more than happy to discuss & give me, I could not be more happy with the service and would /will recommend the services of Attune in Kippa Ring

20 August 2022
Unprompted review
Attune Hearing logo

Reply from Attune Hearing

Our pleasure, Heather. We're happy to hear we could make a difference for you at Attune Kippa-Ring when you are already experienced with your hearing devices. We are proud of our clinical staff going the extra distance to assist you and treat you as more than just another client in the day. All the best to you and welcome to Attune!

Rated 5 out of 5 stars

Great service

Erin was awesome with my son for his hearing test and auditory processing test, explained everything. Great service!

19 August 2022
Unprompted review
Attune Hearing logo

Reply from Attune Hearing

Hi Sarah, thanks for telling us our Kippa-Ring audiology team could assist with your son's hearing. If you have any further concerns or questions please do not hesitate to visit our hearing clinic again or call 1300 736 702. Have a great day!

Rated 5 out of 5 stars

I DIDN’T HEAR YOU lol

Such a pleasant as well as friendly experience from the ladies who welcomed me to the audiologist (I had to search the proper name) who did my testing.

Will recommend Attune for your needs.

19 August 2022
Unprompted review
Attune Hearing logo

Reply from Attune Hearing

Hi Damian, we're very happy to hear you had a great first experience at Attune Ipswich. All the best to you as you move forward in your hearing journey!

Rated 5 out of 5 stars

Friendly Professional Service

Friendly, polite and professional service from all staff. The audiologist explained all the details of my audio test and the results. Highly recommended.

16 August 2022
Unprompted review
Attune Hearing logo

Reply from Attune Hearing

Thank you Ian for sharing your thoughts. We appreciate your feedback and what our lovely audiology teams do for Attune clients. All the best to you!

Rated 5 out of 5 stars

professional and empathetic

professional and empathetic
explained each procedure as it was being done
from the front desk to the hearing specialist ,professional courteous service

15 August 2022
Unprompted review
Attune Hearing logo

Reply from Attune Hearing

Thank you Eva for your feedback. We're glad you are being looked after at Baulkham Hills. Have a great day!

Rated 5 out of 5 stars

Very lovely and attentive staff

Very lovely and attentive staff, thank you Kate and Heidi.
Everything for the test was clearly explained and didn't seem rushed.
Also had to bring my 6 month old with me to my appointment and even when he cracked it Kate was so calm, which was very appreciated.
Thank you

11 August 2022
Unprompted review
Attune Hearing logo

Reply from Attune Hearing

Hi Bee, we're glad that it was a smooth process for you and your little one. You are in good hands with our lovely team at Morphett Vale. Best wishes!

Rated 5 out of 5 stars

I was looked after at every step

I was looked after promptly, professionally and courteously throughout my journey from hearing test through to fitment and adjustments.

11 August 2022
Unprompted review
Attune Hearing logo

Reply from Attune Hearing

It's great to hear you were well looked after at our audiology clinic in Frankston. Thank you Colin for your review!

Rated 5 out of 5 stars

Went for a hearing test

Went for a hearing test. Cathy is a professional. She walks you through the process, doesn't rush you, and is super nice.

Would definitely recommend

9 August 2022
Unprompted review
Attune Hearing logo

Reply from Attune Hearing

Thank you Geoffrey for recommending Attune Hoppers Crossing. We always love to hear how our clinical teams are taking great care of their clients and treat them as friends. You are in great hands. Stay safe and well!

Rated 5 out of 5 stars

I highly recommend Attune Hearing for…

I highly recommend Attune Hearing for their top service. They are friendly, efficient, very professional, and offer great customer service. I have been going to Attune for quite a few years, and wouldn't go anywhere else.

5 August 2022
Unprompted review
Attune Hearing logo

Reply from Attune Hearing

Hi Robyn, we loved reading your feedback. It makes us happy to know you have been with us for the long term and allow us to be your first choice. Well done Attune Ipswich! All the very best to you Robyn!

Rated 5 out of 5 stars

One of the Best

I do not usually write reviews but the staff at Attune Bundaberg definitely deserve one. Highly recommend because of their service and knowledge. They don't just tell you what you need they listen to what you would like and work from there. Shane Hillyard

30 July 2022
Unprompted review
Attune Hearing logo

Reply from Attune Hearing

Thank you Shane for leaving a great review for us. We aim for consistency across the board and we recognise how hard our clinical teams work to bring you best results - well done Atttune Bundaberg!

Rated 5 out of 5 stars

As a follow up with Chris at Attune…

As a follow up with Chris at Attune after prior appointments which were great + friendly staff refer 1st review & Phonac loan aids working great. My initial Signia H:aids after 3rd. replacements still not working, & I requested Chris to send back to Signia for a full refund on my behalf. PLEASE NOTE :The Signia Aids were advised by Australian Hearing as best for my hearing loss initially , even after 1st Signia Aids were faulty & returned & replaced. Brian Cary.

23 July 2022
Unprompted review
Rated 5 out of 5 stars

Attune are great!

Heidi was very pleasant and Kate was lovely, explained everything clearly including my options for the future, thanks. I like that I get follow up calls too, as life is busy and I find this helpful!

21 July 2022
Unprompted review
Attune Hearing logo

Reply from Attune Hearing

Hi Julie-Anne, it's good to hear you had a pleasant and productive time at Attune Morphett Vale. We're so pleased you told us you found it helpful. Do reach out should you have further questions or concerns about your hearing. Enjoy the rest of your afternoon!

Rated 5 out of 5 stars

Great staff

Great staff, friendly and so great with my 4 year old Daughter.

19 July 2022
Unprompted review
Attune Hearing logo

Reply from Attune Hearing

Hi Chloe, that's great to hear. She is in good hands with our hearing team at Mona Vale. Best wishes!

Rated 5 out of 5 stars

Kat-Won is professional & friendly &…

Kat-Won is professional & friendly & provides an excellent service where you feel very confident with her advice. Her staff is also amazing.

16 July 2022
Unprompted review
Attune Hearing logo

Reply from Attune Hearing

Hi Bryan, it's good to hear you are getting along well with our team at Rockhampton and you are getting the results you are looking for. All the best!

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