Purchasing products online is easy, however the price of your protein is becoming too expensive. Have also started purchasing protein powder from other companies, as their prices are a little lower.
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Shipping was quick, prices great, quality is nice however the leggings are so long it's ridiculous! I will need to either cut them and fold or have them altered to wear. I am of average height 5ft 6"... See more
Company replied
I dislike the re-zip as it does not close / seal back tight. It's annoying for freshness.... the response back was not helpful at all. What can you do about the non closing zip lock?
Company replied
Average taste and weird ratio. Scoop per 150ml bit strange. Not fav protein but average
Company replied
Company details
Contact info
Meridian House, Gadbrook Park, Gadbrook Way, CW9 7RA, Northwich, United States
- au.myprotein.com
3.4
Average
8k reviews
Asks customers to review
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I love the vanilla flavour drops
I love the vanilla flavour drops, I’m obsessed and can’t recommend them enough. It’s changed my coffee’s forever! Delivery is a bit slow but they arrived well packaged and the product is 5 stars without a doubt.
30 April 2026
Reply from Au Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Protein powder tastes great!
Protein powder tastes great, has higher nutritional content than other products, mixes well in water and delivery was super quick (received in a couple of days).
28 April 2026
Reply from Au Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Reply from Au Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Excellent service after a disappointing initial delivery service
I contacted Myprotein after experiencing a disappointing delivery service. Within a couple of hours, they had looked into the order, responded to my concerns and rectified the delivery on the same day. I am incredibly grateful for the exceptional service provided by the company.
11 May 2026
Reply from Au Myprotein
Hello,
Thank you for taking time to leave your review.
I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.
Please log into your account to view this message.
Thanks,
Sam
Bad batch and delivery issues
Bad batch . . . missing some ingredient or other.
Never delivered but said delivery was completed.
When I enquired, I was removed from ever ordering again.
28 April 2026
Reply from Au Myprotein
Hello,
Thank you for taking time to leave your review.
I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.
Please log into your account to view this message.
Thanks,
Sam
I bought 4 bottle of vegan proteins and…
I bought 4 bottle of vegan proteins and I've already asked the sale staff on the website to makesure that I won't get the expire product. The product still nearly expire .
29 April 2026
Reply from Au Myprotein
Hello,
Thank you for taking time to leave your review.
I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.
Please log into your account to view this message.
Thanks,
Sam
Easy access to site
27 April 2026
Reply from Au Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards, Natalia
Item despatched punctually
27 April 2026
Reply from Au Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards, Natalia
Shipment didn't show up
Shipment didn't show up. Was eta 5th, then eta 12th but on the 9th changed to return to sender. Need to use a better courier in Australia.
1 May 2026
Reply from Au Myprotein
Hello,
Thank you for taking time to leave your review.
I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.
Please log into your account to view this message.
Thanks,
Sam
Taste is not that much good
27 April 2026
Reply from Au Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
I dislike the re-zip as it does not…
I dislike the re-zip as it does not close / seal back tight. It's annoying for freshness....
the response back was not helpful at all. What can you do about the non closing zip lock?
27 April 2026
Reply from Au Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Reply from Au Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Reply from Au Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards, Natalia
Reply from Au Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards, Natalia
Chocolate vegan protein
Cheap, fast delivery, taste a little like play dough but vegan protein powder normally tastes terrible and this is better than most.
2 May 2026
Reply from Au Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Lovely delivery timing and crazy deals
Lovely delivery timing and crazy deals. Loved it!!
24 April 2026
Reply from Au Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards, Natalia
Really disappointed with the service…
Really disappointed with the service from MyProtein. I ordered a pre-workout over 2 weeks ago and still haven’t received it. What’s even more frustrating is that I’ve tried contacting them multiple times through both Instagram and email and never got a response. Very poor communication and customer service. Definitely not the experience I expected.
22 April 2026
Reply from Au Myprotein
Hi Ruby,
Thank you for leaving your review.
I am sorry to hear that you have had an issue with the delivery of your order. I have investigated this further and contacted you via your account. Please log into your account at your convenience to receive my message.
I look forward to getting this resolved.
Kind Regards,
Ben
Products are really good
Products are really good. Delivery is questionable. You need to think about who you use for your deliveries because your current provider is really poor.
30 April 2026
Reply from Au Myprotein
Hi Mike,
Thank you for leaving your review.
I am sorry to hear that you have had an issue with the delivery of your order. I have investigated this further and contacted you via your account. Please log into your account at your convenience to receive my message.
I look forward to getting this resolved.
Kind Regards,
Ben
Feedback on Duplicate Order Handling
Feedback on Duplicate Order Handling
I received two duplicate orders (Order #752527504 and Order #752535468) for the same items.
Although this originated from my own mistake due to the website’s order confirmation delay, I was disappointed that the duplicate order could not be cancelled despite the request being made within minutes.
When cancellation was not possible, the orders were neither combined nor adjusted for shipping, resulting in two shipping charges, even though the combined value exceeded the $140 free‑shipping threshold.
I kindly request consideration for a refund of the shipping cost and share this feedback to help improve the customer experience.
15 April 2026
Reply from Au Myprotein
Hi Jorge,
Thank you for leaving your review.
I am sorry to hear that you have had an issue with the 2 orders. I have investigated this further and contacted you via your account. Please log into your account at your convenience to receive my message.
I look forward to getting this resolved.
Kind Regards,
Ben
Whey Impact Protein Powder
Awesome Company, Awesome Customer Service, Fantastic Products, Have Purchased Before and Not Had A Problem With Anything, Super Speedy Shipping, Repeat Buyer, Highly Recommend, Thankyou!
29 April 2026
Reply from Au Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards, Natalia
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