I’m glad I only ordered the sample packs of the protein water. I was really hopeful that these would be nice but they were just far too sweet and left a gritty/powdery feel to my mouth as an aftertast... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Purchasing products online is easy, however the price of your protein is becoming too expensive. Have also started purchasing protein powder from other companies, as their prices are a little lower.
Company replied
Ordered a chocolate peanut butter flavoured protein, tastes like chalk powder however vanilla seems to be a good choice
Company replied
I ordered a few flavours of the impact whey isolate protein and a few flavours of the drops. The chocolate peanut butter has a bitter aftertaste that I would never expect but the other flavours are ni... See more
Company replied
Company details
Contact info
Meridian House, Gadbrook Park, Gadbrook Way, CW9 7RA, Northwich, United States
- au.myprotein.com
3.4
Average
8k reviews
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The shipping is a joke
The shipping is a joke. Plan for 2 weeks. Another company that want to pay an absolute premium over an above for a service that should be cost plus
28 May 2026
Reply from Au Myprotein
Hello,
Thank you for taking time to leave your review.
I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.
Please log into your account to view this message.
Thanks,
Sam
I have had an excellent experience with…
I have had an excellent experience with MyProtein. Their products are high quality, reasonably priced, and available in a wide range of flavours to suit different preferences. The protein powders mix well, taste great, and provide clear nutritional information, making it easy to track daily protein intake.
I also appreciate the frequent promotions and discounts, which offer great value for money. The ordering process is straightforward, delivery has been reliable, and the products are consistently well packaged.
Overall, MyProtein is a trusted brand that combines quality, affordability, and variety. I would highly recommend it to anyone looking for reliable supplements to support their health, fitness, and recovery Goals
27 May 2026
Reply from Au Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Deliver service is taking too long.
27 May 2026
Reply from Au Myprotein
Hello
Thank you for leaving your review.
I am sorry to hear that on this occasion you experienced an issue with your delivery. We work closely with our courier partners to ensure a swift and simple delivery, and I do apologise that on this occasion this was not the experience you had.
I have sent you a message via your account to help resolve this matter. Please may I kindly ask you to take a look at this when you are able to do so?
Kind Regards,
Kayleigh
Very helpful and quick
3 June 2026
Unprompted review
Reply from Au Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Long-Term Customer Locked Out With No Resolution
As a business owner, I have been ordering from MyProtein for almost four years without issue. Unfortunately, my last several orders have been automatically cancelled, and the only explanation provided was:
“We are currently unable to ship your order as the information provided has not met our security requirements.”
I was then advised that, due to data protection regulations, they could not tell me which details had failed their security checks.
What has been most disappointing is the complete lack of support or resolution offered. I cannot place an order while logged into my long-standing account, nor am I able to check out as a guest. Despite multiple attempts to seek assistance, I was essentially told there was nothing they could do.
As a loyal customer who has spent thousands of dollars with this company over the years, it’s incredibly frustrating to be locked out of purchasing products with no explanation, no solution, and no pathway to resolve the issue. Customer service should be focused on helping customers find a resolution, not simply telling them there’s nothing that can be done.
Very disappointing experience from a company I have supported for years.
26 May 2026
Reply from Au Myprotein
Hello Louise,
We appreciate you sharing your experience and feedback. We are truly sorry to learn about the difficulties you've encountered with your recent orders and the frustration this has caused, especially as a long-standing customer. We understand how disappointing it is to face such issues without a clear resolution. We are reviewing our internal processes to prevent similar situations for our valued customers.
A message has been sent to your account.
Kind regards,
Liam
Still waiting for my order
I still did not receive my order. I should have received it Thursday 28 May, we are Tuesday 2 June. I did not get any updates since Thursday, I don’t even know what’s happening with my order. Very disappointing, especially because it is the second time.
18 May 2026
Reply from Au Myprotein
Hi,
I am truly sorry to hear your order has not arrived and for the lack of updates. We understand your frustration, especially as this has happened before.
I’ve just sent you a message. Please take a look when you have a moment.
Best Regards,
Natalia
Great whey protein isolate product the best and I’ve used it…
Great product the best and I’ve used it for many years
Not filled with sugar like so many opposition brand use
Very quick delivery and very easy ordering
Couldn’t be better
Very happy with my protein 😊
18 May 2026
Reply from Au Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards, Natalia
Reply from Au Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards, Natalia
Great service
Great service, amazing stuff. Highly recommend. Idk why don’t ppl appreciate them, it’s lowkey a great brand. So many deals & great price with 10/10 quality..
25 May 2026
Reply from Au Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards, Natalia
Reply from Au Myprotein
Hi,
Thank you for leaving your review.
I am sorry to hear that you have had an issue with the taste of your order. I have investigated this further and contacted you via your account. Please log into your account at your convenience to receive my message.
I look forward to getting this resolved.
Kind Regards,
Ben
Great protein, just wait for a sale
The protein itself is awesome—mixes well and tastes great. Honestly, it’s a bit pricey at full retail, so I usually just wait until it goes on sale to stock up. Also, the freebies they throw in are pretty cheap quality, but the actual product is solid. Will definitely keep buying.
18 May 2026
Reply from Au Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards, Natalia
Best there is
Always quick postage, zero hassles. Will always keep ordering from here. Quality products and good pricing
23 May 2026
Reply from Au Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards, Natalia
Very quick delivery time
Very quick delivery time, products seem really good. I really like the water bottom from my protein, good for taking it with you to the gym.
23 May 2026
Reply from Au Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards, Natalia
Products delivered faster than expected…
Products delivered faster than expected and they are super delicious. The toffee flavour drops are out of this world!
22 May 2026
Reply from Au Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards, Natalia
...second time buying from them AND YET…
...second time buying from them AND YET AGAIN it delivered faster than its expected date!! Everything was packaged nicely as the previous package which was a great plus! However I did not get any message or notice that the package arrived but that was okay since I had a door camera. otherwise 5/5 stars overall.
22 May 2026
Reply from Au Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards, Natalia
like the taste
15 May 2026
Reply from Au Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards, Natalia
Reply from Au Myprotein
Hello
Thank you for leaving your review.
I am sorry to hear that the product you received did not meet the high standards we strive to provide on this occasion, and I appreciate the disappointment this must have caused to you.
I have sent you a message via your account to help resolve this matter. Please may I kindly ask you to take a look at this when you are able to do so?
Kind Regards,
Kayleigh
Delivery failures
Despite previous deliveries reaching me without issue, lately I had several deliveries fail, despite using a business address.
14 May 2026
Reply from Au Myprotein
Hello Scott,
Thank you for leaving your review.
I am sorry to hear that on this occasion you experienced an issue with your delivery. We work closely with our courier partners to ensure a swift and simple delivery, and I do apologise that on this occasion this was not the experience you had.
I have sent you a message via your account to help resolve this matter. Please may I kindly ask you to take a look at this when you are able to do so?
Kind Regards,
Kayleigh
Keep procrastinating my package and…
Keep procrastinating my package and endless waiting and no one would fix this problem, even til now I still receive nothing
14 May 2026
Reply from Au Myprotein
Hi,
Thank you for leaving your review.
I am sorry to hear that you have had an issue with the delivery of your order. I have investigated this further and contacted you via your account. Please log into your account at your convenience to receive my message.
I look forward to getting this resolved.
Kind Regards,
Ben
My order didn’t come through and there…
My order didn’t come through and there is no clarity talking to the staff on the chat. Absolutely horrible experience.
14 May 2026
Reply from Au Myprotein
Hi,
Thank you for leaving your review.
I am sorry to hear that you have had an issue with the delivery of your order. I have investigated this further and contacted you via your account. Please log into your account at your convenience to receive my message.
I look forward to getting this resolved.
Kind Regards,
Ben
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