You can't get these people on the phone for love nor money which is disconcerting but we did order a late model 2nd hand Samsung phone despite and we were not disapointed. It was all it was said to b... See more
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Review summary
Based on reviews, created with AI
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Based on these reviews
The order came in good condition overall, however: The screen has two minor scratches, nothing big but not pristine. The Oled display has some noticeable burn in of non IOS ui elements (main... See more
Console was delivered as expected and in good condition. It was soft modded upon arrival which I wasn't expecting but I'm fine with. Sticker residue still on the back of the console which gets annoyin... See more
You did well in sorting out the missing invoice and I would have given you 5 stars for outstanding service. The only thing that dropped the score was the ongoing failure to enter the GPU purchase in... See more
Company details
Written by the company
CeX is Australia's largest second-hand electronics and entertainment specialist with 600+ stores Worldwide. Buy, sell and exchange a range of phones, games, consoles, laptops, tablets, computers, electronics & gadgets for cash or CeX vouchers. With a free 5-year warranty on most products sold, CeX has served tech enthusiasts the latest and greatest in the world’s tech for decades. You can also donate your unwanted games and gadgets to charity. To see our full online returns policy visit webuy.com or to contact customer services visit webuy.com/support
Contact info
4.1
Great
26K reviews
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Good prices and selections
I was given the wrong game disk. The price for the game was cheaper instore than the online offer.
23 March 2026
Reply from CeX/Webuy - Australia
Hi Magid,
Thank you for your review, and I’m sorry to know that you received a wrong game in your recent online order.
In line with our business model, our store staff check all items to ensure they are fulfilled correctly. Regrettably, due to a human oversight, it appears this was missed during your order.
As our stores stock items in high volumes, at times the game cases may have the old price stickers indicating the previous price. However, items are always sold at the current price on our website.
In case you have not returned the item and need further assistance, please reply to the existing email thread regarding this game, and I’ll be happy to assist you further.
Regards,
Viraj.
The range of games is amazing
The range of games is amazing.
Would love to see more retro gaming stuff
6 April 2026
Product is in fantastic condition
Product is in fantastic condition. It was rated as "A" but this item came with all original packaging and not a mark on the item itself. Cannot ask for better than that!
Also very happy with the timeliness of the shipping of the item.
Nothing to fault.
6 April 2026
Great service
Great service, very quick postage. Fantastic product just what I looked for.
7 April 2026
Friendly staff and great prices.
Friendly staff and quick service. Prices are very reasonable.
7 April 2026
Delivery service
6 April 2026
All round great buying experience
Great product, quick service
, great communication....would definitely deal with this company again!
6 April 2026
The personal and prompt service was second to none!
The personal and prompt service was excellent and I received money for goods I no longer required. Staff were friendly and personal.
31 March 2026
Quickly dispatched packed well.
24 March 2026
Friendly staff and good products
23 March 2026
Good quality and fast shipping
The quality of the product was excellent, quite clean, and shipping was so fast!
7 April 2026
Love these stores
Love these stores, they have everything I enjoy from gaming to movies. Staff always friendly and are quick to ask if I need anything or am I looking for something specific.
24 March 2026
Great customer service at the Southland…
Great customer service at the Southland branch. Very Professional and knowledgable service
6 April 2026
Absolute champions
Absolute champions! Special shoutout to Mohit who handled my ticket, and the nameless champions at the store testing, verifying, and finding a replacement for my G29 wheel.
The replacement works flawlessly. Thanks team!
7 April 2026
Fantastic
Process was super easy, so much more convenient than going through marketplace
6 April 2026
Great service
Great service, better then expected value. Team member was bery helpful with trading in a whole lot of old games no longer use, and was able to help with doing a portion of it to store credit and cash in hand to help payoff a switch 2!
7 April 2026
Good Service, Minor Nitpicks
The order came in good condition overall, however:
The screen has two minor scratches, nothing big but not pristine.
The Oled display has some noticeable burn in of non IOS ui elements (mainly tik tok navigation bar) indicating large amounts of use before sell.
The battery condition is 73% health, being indicated as “deteriorated and in need of service”
Overall, I’m happy with the product and the time of the shipping, just minor inconveniences which will require time and money to fix which I wasn’t expecting after reading through the grading site.
6 April 2026
I got sent the wrong Blu ray
I got sent the wrong Blu ray, but now it's my responsibility to take them back to a shop for a refund or replacement,
6 April 2026
Reply from CeX/Webuy - Australia
Hi Jay,
Thank you for your review, and I’m sorry that your recent order did not go as expected.
In line with our business model, our store staff check all items to ensure they are fulfilled correctly. Regrettably, due to a human oversight, it appears this was missed during your order.
I’ve reviewed your ongoing email with my colleague, and I’ve replied to it with the next steps. I’d request you to kindly get back to me so I can assist you further.
Regards,
Viraj.
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