Audien worked with me diligently as I started in the hearing aid world. I bought the Atom One, learned a lot, and through an online meeting and phone calls with a personalized service rep (Carlo aka... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've worked with both Carlo and Allan over customer service and they were absolutely delightful to work with. Even though the hearing aids didn't work out the way we had hoped, they were very patient... See more
Company replied
Great meeting! Charissa was on time and was very patient and knowledgeable while walking me through the presentation. She answered my questions clearly and was helpful with changing the ear dome size... See more
Company replied
Rachell was able to review the information I provided and appears to have addressed the issues. She stated I would receive confirmation regarding my refund within 2 days. I was unaware that I would... See more
Company replied
Company details
About Audien Hearing
Written by the company
Audien Hearing sells rechargeable hearing aids online at the most affordable prices on the market.
START HEARING NOW
VIEW SUPPORT MATERIAL
Audien Hearing
Written by the company
- Hearing For Everyone® Starting at $98/Pair
- Audien Hearing is proud to offer the most affordable hearing devices on the market, with our best-selling Atom Series starting at only $98/pair. Audien offers customers a 45 day money back guarantee on all purchases, plus a 1 year warranty and lifetime support.
Our Satisfaction Guarantee
Try It Risk Free 45 Days - "Love It" Or Your Money Back!
At Audien, we're proud to provide our customers a 45 day money back guarantee on all purchases. There shouldn't be any pressure to try a new pair of hearing aids... and with us, there isn't any! Order any hearing aid risk free and if you don't love it, send it back for a full refund.
Contact info
7350 E Evans Rd Bldg B, 85260, Scottsdale, United States
- (205) 255-1112
- support@audienhearing.com
- audienhearing.com
4.6
Excellent
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Allan was very helpful and answered all…
Allan was very helpful and answered all my questions.
He is processing a warranty claim for me.
17 July 2026
Unprompted review
Reply from Audien Hearing
Hello Bob,
Thank you for your kind review! We are thrilled to hear that Allan answered all of your questions and made the warranty process easy to navigate. Knowing you felt supported throughout the experience is exactly what we hope for.
We truly appreciate your trust in Audien Hearing and wish you all the best with your replacement.
Warm regards,
Specialized Care Team
Audien Hearing
The response was fair for replacement…
The response was fair for replacement of out of warranty. The Ms Kendel was very helpful.
17 July 2026
Unprompted review
Reply from Audien Hearing
Hello Brent,
We are delighted to hear that Kendel was able to provide helpful support and guide you through your replacement options. It is always rewarding to know our team could make the process a positive one.
We truly appreciate your support and thank you for choosing Audien Hearing.
Warm regards,
Specialized Care Team
Audien Hearing
Alanperson ,my experience with Alan…
Alanperson ,my experience with Alan wasa good one.
16 July 2026
Unprompted review
Reply from Audien Hearing
Hello Richard,
Your kind words made our day! We are so happy to hear that Allan provided you with a great experience. We will be sure to share your thoughtful feedback with him, it is always encouraging to know our team is making a positive difference.
Thank you for choosing Audien Hearing!
Warm regards,
Specialized Care Team
Audien Hearing
I spoke with Allan and he helped me…
I spoke with Allan and he helped me eminsly. He is great.
16 July 2026
Unprompted review
Reply from Audien Hearing
Hello Jim,
What a fantastic review to receive! We are so glad Allan was able to provide the support you needed and make such a positive impression. We cannot wait to share your kind words with him, they are sure to make his day!
Thank you for being part of the Audien Hearing family.
Warm regards,
Specialized Care Team
Audien Hearing
Thank you Allan!
Allan was very helpful and provided insight I did not have prior to speaking with him. He was very quick in taking the necessary steps to address my issues, which is greatly appreciated.
16 July 2026
Unprompted review
Reply from Audien Hearing
Hello Bob,
What a wonderful review, thank you for sharing it! We are thrilled to hear that Allan was able to provide valuable insight and quickly resolve your concerns. It is always rewarding to know our team can make a meaningful difference through prompt and thoughtful support.
Thank you for recognizing Allan's efforts and for choosing Audien Hearing!
Warm regards,
Specialized Care Team
Audien Hearing
Easy Peasy…
Ease of return. Cost of upgrade was reasonable. Rep was thorough, clear, and understood my issue. Resolved to satisfaction.
13 July 2026
Unprompted review
Reply from Audien Hearing
Hello Robin,
Reading your review put a smile on our faces! We are glad to know the return process was simple, the upgrade option met your expectations, and our representative provided clear, thorough support from start to finish. Knowing everything was resolved to your satisfaction is the best news we could receive.
Warm regards,
Specialized Care Team
Audien Hearing
Very helpful in getting what I needed
Very helpful in getting what I needed. Very helpful answering all my questions. Thank you for your great service!
14 July 2026
Unprompted review
Reply from Audien Hearing
Hello Michael,
Thank you for your wonderful feedback! We are so happy to hear you received the help you needed and that all of your questions were answered along the way. Providing friendly, dependable service is what we strive for every day.
Thank you for your kind words and for choosing Audien Hearing!
Warm regards,
Specialized Care Team
Audien Hearing
Alan was extremely helpful and resolved…
Alan was extremely helpful and resolved all of my concerns and issues with the Atom Air hearing aid. He was pleasant and most of all clear regarding resolving my problems
14 July 2026
Unprompted review
Reply from Audien Hearing
Hello Gary,
We are so pleased to hear that Allan was able to address all of your concerns regarding your Atom Air hearing aid. His ability to provide clear guidance and effective solutions while maintaining a friendly approach is something we truly value.
Thank you for sharing your experience and for recognizing Allan's efforts. Your feedback means a great deal to us.
Warm regards,
Specialized Care Team
Audien Hearing
Allen was wonderful
Allen was wonderful, very helpful, fixed my issue, and was very patient with me
thank you
14 July 2026
Unprompted review
Reply from Audien Hearing
Hello Richie,
What a joy it is to read your feedback! We are glad Allan was able to resolve your issue and provide the patience and support you needed along the way. Creating a smooth and positive experience for our customers is always our priority.
Thank you for your kind words and for taking the time to share them.
Warm regards,
Specialized Care Team
Audien Hearing
Allan was very polite and helpful
14 July 2026
Unprompted review
Reply from Audien Hearing
Hello James,
We are grateful that you took a moment to share your experience. It is wonderful to know that Allan's courteous and helpful approach made a positive impression. Team members like him help make every customer interaction a pleasant one.
Thank you for your kind feedback.
Warm regards,
Specialized Care Team
Audien Hearing
Rachell has been extremely…
Rachell has been extremely knowledgeable and helpful with the problems with the hearing aids. She is very patient and kind and processed my hearing aid replacement . I hope she will get excellent recognition for her service. Janice Walker
13 July 2026
Unprompted review
Reply from Audien Hearing
Hello Janice,
Thank you for sharing such thoughtful feedback. It is wonderful to hear that Rachel's knowledge, patience, and kindness helped make the replacement process a positive experience. Her dedication to supporting our customers and finding solutions is something we greatly value.
We truly appreciate your recognition of her efforts and will be sure your kind words are shared with Rachel. Thank you for your support and trust in Audien Hearing.
Warm regards,
Specialized Care Team
Audien Hearing
She was very helpful
She was very helpful, Patient and kind, which I greatly appreciated.
13 July 2026
Unprompted review
Reply from Audien Hearing
Hello Patricia,
Your thoughtful feedback is truly appreciated. It is wonderful to know that you were met with patience, kindness, and genuine support throughout your experience. Those qualities can make all the difference, and we are glad they made a positive impact.
Thank you for taking the time to share your kind words.
Warm regards,
Specialized Care Team
Audien Hearing
Very helpful assistance
12 July 2026
Unprompted review
Reply from Audien Hearing
Hello Ricardo,
Your feedback is greatly appreciated. It is wonderful to know that the assistance you received was helpful and made a positive difference. Moments like these inspire us to continue providing the best support possible.
Thank you for sharing your experience.
Warm regards,
Specialized Care Team
Audien Hearing
Service with Rachel has been excellent
Service with Rachel has been excellent
11 July 2026
Unprompted review
Reply from Audien Hearing
Hello Mike,
It is wonderful to hear that Rachel provided such an excellent experience. Her dedication to helping customers and making every interaction a positive one is something we truly value.
Thank you for taking a moment to share your feedback. It is greatly appreciated.
Warm regards,
Specialized Care Team
Audien Hearing
Excellent service very professional…
Excellent service very professional agents . Very fast service and my problem was solved immediately
10 July 2026
Unprompted review
Reply from Audien Hearing
Hello Daniel,
What a great review to receive! We are pleased to know that you experienced prompt, professional service and that your concern was resolved without delay. Providing efficient solutions while maintaining a high level of care is exactly what our team strives for.
Thank you for sharing your experience and for your support.
Warm regards,
Specialized Care Team
Audien Hearing
Rachel listened then took care of my…
Rachel listened then took care of my concerns. could not ask for better support
9 July 2026
Unprompted review
Reply from Audien Hearing
Hello Charlotte,
Knowing that Rachel took the time to understand your concerns and provide the support you needed is incredibly rewarding to hear. Creating an experience where customers feel heard, valued, and cared for is what we strive for every day.
Thank you for your kind words and for recognizing Rachel's efforts.
Warm regards,
Specialized Care Team
Audien Hearing
A very helpful person Kendal helped me .
9 July 2026
Unprompted review
Reply from Audien Hearing
Hello Michael,
We are grateful that you took the time to share your experience. It is wonderful to know that Kendal was able to provide the assistance you needed and make the process easier for you.
Thank you for your kind words and support.
Warm regards,
Specialized Care Team
Audien Hearing
Reply from Audien Hearing
Hello Bill,
We love hearing feedback like this! Knowing that all of your questions were addressed and your concerns were successfully resolved is exactly what we hope to achieve with every interaction.
Thank you for taking the time to share your experience and for your support.
Warm regards,
Specialized Care Team
Audien Hearing
Reply from Audien Hearing
Hello Mike,
Short and sweet, but it means so much to us! We are delighted to know you had a great experience and truly appreciate you taking the time to share your feedback.
Thank you for your support!
Warm regards,
Specialized Care Team
Audien Hearing
Very helpful with my problem
Very helpful with my problem. Very pleasant person. Charisma was very helpful solving my problem. Explained everything in detail on what I needed to do.
7 July 2026
Unprompted review
Reply from Audien Hearing
Hello Tom,
It is wonderful to hear that Charissa was able to provide the guidance and support you needed. Taking the time to explain everything clearly and ensure you felt confident with the next steps is exactly the kind of experience we strive to create.
Thank you for recognizing her efforts and for sharing your kind feedback.
Warm regards,
Specialized Care Team
Audien Hearing
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.