Audika - Barnstaple Reviews 

174
TrustScore 5 out of 5

4.9

24 Boutport Street, EX31 1RP BARNSTAPLE, Devon, GB


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Rated 5 out of 5 stars

A very thorough examination, followed by a recomendation, of what is needed. After my tests, i was given a device to try, i was so shocked at how poor my hearing was. I ordered the recommended devices... See more

Rated 5 out of 5 stars

Recently I had my annual hearing test. Once again Shaun gave me his full and expert attention in his usual friendly manner. I can highly recommend Hidden Hearing Barnstaple. Please note, this review... See more

Rated 4 out of 5 stars

Sean has a very reassuring and competent approach, and is always very polite and helpful.

Rated 5 out of 5 stars

I called today just for general advice with regards to Auditory Processing Disorder. Although Sharon couldn't help she went above and beyond to help source contact details and names of local people wh... See more



Contact info

  • 24 Boutport Street, EX31 1RP, BARNSTAPLE, Devon, United Kingdom

  • 01271 344841

4.9

Excellent

TrustScore 5 out of 5

174 reviews

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4.9

All reviews

(174)

4,593 reviews in the last 12 months

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Rated 5 out of 5 stars

What a fantastic service.

What a fantastic service.
Not only a thorough examination but Shaun explained everything he was doing and what it meant.
I have delayed going to get my hearing tested due to the stigma and just putting up with bad hearing.
I would have gone to Hidden Hearing years ago if I'd had known the level of service I would have received and the damage I have been causing not getting my hearing checked out.

My advise to you would be, get a checkup as soon as you can.

30 April 2025
Unprompted review
Audika - Barnstaple logo

Reply from Audika - Barnstaple

Shaun is a good egg - that's what we say in Customer Services. It's a delight to see that you experienced the same fantastic service so many of our Barnstaple patients tell us about.

We really do understand about the stigma and how long it can take for some people to reach out for help, even when they are experiencing a change in their hearing. We often liken it to an opticians visit at Hidden Hearing; so many of us will visit an opticians when we are struggling with our eyes but not necessarily visit an audiologist for our ears. Knowing that the right support and care is out there can really help with this though. That's why we take extra care in welcoming patients to our service, take the time to share our knowledge and provide the expertise people should expect.

We are pleased that Shaun did all of those things and of course, if we can do anything more to assist you in the future, please do not hesitate to let us know; we are happy to help.

Kind Regards,

Customer Services
Hidden Hearing Ltd
0800 740 8796 / 01622 775191
contact@hiddenhearing.co.uk

Rated 5 out of 5 stars

The helpfulness of Sharon

The helpfulness of Sharon and her expertise.
She was able to identify the cause of the problem I was experiencing and remedy it without difficulty.
I was extremely impressed with her skill and courtesy

4 April 2025
Unprompted review
Rated 5 out of 5 stars

Hidden hearing have been superb and…

Hidden hearing have been superb and efficient, I've had my hearing aids for 4 months and without wishing to sound dramatic, it's been life changing. Shaun Samuels is excellent at his job. I couldn't be happier with the service

4 April 2025
Unprompted review
Rated 5 out of 5 stars

Last week

Last week, I had a yearly review of my experience with my Oticon hearing aids. The process was efficient and did not take much time. And because Sean had travelled to a site much nearer to me, I didn't have too far to drive.

22 March 2025
Rated 5 out of 5 stars

Service was friendly and professional…

Service was friendly and professional throughout. Shaun answered all our questions and we're delighted with the results.

27 February 2025
Unprompted review
Audika - Barnstaple logo

Reply from Audika - Barnstaple

It's wonderful to read that you are delighted with the results and the service was friendly and professional at our Barnstaple clinic.

Thank you very much for taking the time to leave a review and if we can do anything further to help, please do not hesitate to reach out.

Kind Regards,

Customer Services
0800 740 8796 / 01622 775191
contact@hiddenhearing.co.uk

Rated 5 out of 5 stars

Ongoing Service

I have been a Hidden Hearing customer for many years now and the service and attention from Shaun at the Barnstaple office has been beyond expectations.

14 February 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

I have been a customer in the Barnstaple branch for nearly 3 years now and nothing whatsoever is any problem for either Shaun or Sharon, who are always so helpful.
I visited Shaun a couple of weeks ago for a tweak to my hearing levels and today, Sharon was really good in organising the replacement of my Oticon ear grips.
I am never disappointed with the service I receive and if you have a hearing problem, I really cannot recommend Hidden Hearing at Barnstaple highly enough.

13 February 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service

This was my 1st hearing test. Shaun was very friendly and made me feel relaxed and welcome.He was very thorough in all the testing and gave easy to grasp and understand explanations. Can definitely recommend.

29 January 2025
Unprompted review
Rated 5 out of 5 stars

The go-to hearing aid servce in Barnstaple

The usual excellent service provided by Shaun, the man in charge of sorting out your hearing problems This time a little tweaking of existing aids sorted out my own particuiar problem. I will be back in a year's time for a quick and efficient checkup

22 January 2025
Unprompted review
Rated 5 out of 5 stars

Customer Experience

I have been a customer for 4 years now, and each time I visit Shaun he puts me at ease immediately, and is very professional in his advice and actions. There is always a warm welcome from Sharon on arrival, who also keeps me well up to date with appointments.
The Hearing Aids are extremely good and I can highly recommend Hidden Hearing - Barnstaple to all.

17 January 2025
Unprompted review
Rated 5 out of 5 stars

After trying uncomfortable national…

After trying uncomfortable national health hearings aids for four months I returned to Hidden Hearing where Shaun fitted me with the latest hearing aids. They are comfortable almost invisible and sound quality is superb and natural. I am enjoying listening to music again.

12 December 2024
Unprompted review

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