I had the best hearing test i have ever had. It was very well put over on my condition and very well conducted and informative. The gentle man who did my test was very thorough and very knowledgeabl... See more
Location
Switch locationNovello House, 11 Cathedral Road, CF11 9HA CARDIFF, Glamorgan, GB
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See what reviewers are saying
Service of my existing hearing aid was completed by Ffion ( supply audiologist from Llanelli ) carefully using new domes and microphones. Tested both my ears for wax and used sound box for my ears , S... See more
Hidden Hearing is great. The staff are friendly and always helpful and professional. Their aim is to ensure you get the best from your Hearing aids and their support package is excellent. They don't m... See more
Great service, hearing test was very thorough, and comprehensive. Appointments made at convenient locations for parking, also for public transport, so very easily accessible. The testing lasts appr... See more
Contact info
Novello House, 11 Cathedral Road, CF11 9HA, CARDIFF, Glamorgan, United Kingdom
- 02920 828220
4.9
Excellent
125 reviews
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Very professional the way i like it…
Very professional the way i like it thank you hidden hearing. Also phone answered straight away refreshing to hear a human voice.
30 January 2025
Brilliant Customer Service
I would like to say how fantastic the audiologist (David Cox) was in my recent visit - he was patient, a great problem solver and kind - the experience was wonderful and my problems were resolved - I will look forward to my next visit
22 January 2025
Unprompted review
Feels like visiting friends when attending appointments…
Lovely staff as always and extremely helpful. We feel like friends not clients when visiting them.
10 January 2025
Very welcoming service with expert care…
Very welcoming service with expert care and attention
11 January 2025
Really good customer service at Cardiff…
Really good customer service at Cardiff office. Looked after by Jamie. Thorough test and follow up meetings to ensure everything was right. Delighted with my new hearing aids, they have significantly improved my hearing compared to my previous ones.
6 January 2025
Unprompted review
The therapist arrived on time
The therapist arrived on time. She is very efficient and at the same time, friendly and supportive. She answered all my questions and made sure that I understood. I look forward to her next visit.
24 December 2024
Very professional
29 November 2024
Everything done is totally…
Everything done is totally excellent.!!!!
25 November 2024
Unprompted review
Nicola was very polite,patient and…
Nicola was very polite,patient and professional. Also everything was explained clearly throughout the visit
27 November 2024
Improved hearing
I found Mr Cox the audiologist very helpful, he explained the working of the aids I used and the functions very well. The after sales service is very good also.
14 November 2024
Unprompted review
Experiencing my new hearing aids
Another great experience, having my new hearing aids tested and fitted. Audiologist Esther patiently, fitted and tested my new hearing aids ,and advised me of ways to improve the quality of my hearing using the appropriate App.
21 November 2024
Very Happy with service provided at Hidden Hearing
Very happy with Hidden Hearing going back in January to have my ears shringed just before I go on holiday in Febuary. Thank You. Trevor
13 November 2024
I was met by a friendly receptionist
I was met by a friendly receptionist, and was then greeted by the audiologist who explained in detail how the procedure was going to proceed. He was very polite and I felt at ease straight away
29 October 2024
I like the staff and enjoy talking with…
I like the staff and enjoy talking with them. I feel they have my best interests at heart
19 October 2024
Thorough and professional
Very thorough and professional and a pleasure to see Mr Cox again.
Adjustments and checks all done and completed successfully.
18 October 2024
All at hidden hearing were very…
All at hidden hearing were very friendly and professional. My appointment lasted for approximately 1 hour and it was carried out by the audiologist without being rushed and was very thorough, I was more than pleased.
17 October 2024
Hearing test
I found John very pleasant the test was a good experience and the outcome very rewarding.
15 October 2024
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