Audika - Loughton Reviews 

258
TrustScore 5 out of 5

4.9

299 High Road, IG10 1AH LOUGHTON, Essex, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Audika in Loughton (previously “Hidden Hearing” but staffed by the same audiologists, Sue and Nick ) continue to provide me with a high standard of service. On the recommendation of my GP, I’ve... See more

Rated 5 out of 5 stars

Nick was very kind and attentive in everything . 5 star customer service , told me everything I needed to know and adjusted my hearing aids to suit my needs . I would definitely recommend him to anyon... See more

Rated 5 out of 5 stars

Great experience at Audika today ! Wendy was amazing . She made me feel at ease , very helpful and professional . Great service and I highly recommend.

Rated 4 out of 5 stars

Smart, welcoming and pleasant offices. Actual various hearing tests were useful and give the user a real sense of hearing improvement But the teal measure was the suggested price of the aids whic... See more



Contact info

  • 299 High Road, IG10 1AH, LOUGHTON, Essex, United Kingdom

  • 020 3225 5440

4.9

Excellent

TrustScore 5 out of 5

258 reviews

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1-star

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4.9

All reviews

(258)

5,332 reviews in the last 12 months

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Rated 5 out of 5 stars

Ear syringing

Hi. I had my ears syringed last week with Wendy. Would highly recommend Wendy was informative explained everything before she did it. Gave me a hearing test. It’s the second time I have been. Good efficient service
Would highly recommend
Allison

17 January 2024
Unprompted review
Rated 5 out of 5 stars

Highly Recomended.

Great service
Ears are perfect now
Thank you
Wendy
Megan
Louisa
Customer service was exeptional.
Highly recomended.

24 January 2024
Unprompted review
Rated 5 out of 5 stars

Microsuction appointment

I booked to have microsuction as my ears were very blocked. Wendy was absolutely lovely. She asked me lots of questions before we began and then explained the procedure in great detail before we started and also talked me through the process as she was doing it. She was so patient and gentle and took her time doing the job and didn’t rush us out when it was finished.
An absolutely lovely lady, friendly, calm and professional

6 December 2023
Unprompted review
Rated 5 out of 5 stars

Hidden Hearing Loughton

Wendy at Loughton is professional and friendly. She explained the procedure comprehensively and took extra care once she was aware of a recent ear procedure I’d had. My appointment went smoothly and I would not hesitate to return to Hidden Hearing again in the future.

21 November 2023
Unprompted review
Rated 5 out of 5 stars

Loughton Branch

Loughton Branch. I have had my hearing tested and had wax removed. Both people were most helpful and pleasant. made me feel relaxed.

21 November 2023
Unprompted review
Rated 5 out of 5 stars

Definitely Recommend

A warm welcome and pleasant experience Wendy gave me lots of information and told me exactly what was going to happen as I was having micro suction.
Friendly yet professional.
I would definitely recommend

4 October 2023
Unprompted review
Rated 5 out of 5 stars

Best experience

I had the best experience at this place! All staff very helpful. Specifically, Wendy was so calming and explained the entire process throughout and made me feel so comfortable. Would highly recommend !

19 September 2023
Unprompted review
Rated 5 out of 5 stars

They do not even bother to answer the…



They do not even bother to answer the phone or respond to voicemail.
Their service is terrible.

Post event note. Was called by very helpful customer services agent who promised to assist with complaint. I was quickly contacted by the branch who have sorted the issue.
Normal good service resumed!

23 August 2023
Unprompted review
Audika - Loughton logo

Reply from Audika - Loughton

Hello, thank you for taking the time to leave your review and whilst we are sorry to see the 1 star, we appreciate the comments about your experience. We will be investigating this to see if there is a problem with our phone system that we are not aware of. Thank you for bringing this to our attention. If you would like to discuss this further, please feel free to contact our Customer Services Team on 0800 740 8796 or by emailing contact@hiddenhearing.co.uk and they will be happy to speak with you. Kind Regards Hidden Hearing 01622 775191 / 0800 740 8796 contact@hiddenhearing.co.uk

Rated 5 out of 5 stars

Excellent service and very pleasant experience

I had a great experience at Hidden Hearing. I went in for an ear was removal and was seen by Wendy who was incredibly thorough and made me feel at ease. I was also given a full hearing screening test which I wasn't expecting but was very pleased to have. I would be very happy to recommend this clinic and will definitely be booking here for my next wax removal.

8 August 2023
Unprompted review
Rated 5 out of 5 stars

Great service.

Sam and Wendy were very thorough with their examinations and suction procedure. The clinic uses the best equipment to conduct hearing tests and ear wax suction.

12 July 2023
Unprompted review
Rated 5 out of 5 stars

‘Sound as a bell”!

I was looked after by Wendy Green at the LOUGHTON, ESSEX branch who took great care throughout the procedure as I have been in pain and discomfort through a build up of wax in one ear. Surprisingly she solved the problem quickly. I was so delighted as I feared it was going to be a problem. She was very professional and I would highly recommend anyone to her

28 June 2023
Unprompted review
Rated 5 out of 5 stars

Happy hearing!!🙃

Excellent service, very easy to talk to and a very pleasant ambiance. I would recommend Wendy to anyone suffering from hearing problems.

28 June 2023
Unprompted review
Rated 5 out of 5 stars

Took my elderly father to see Sam who…

Took my elderly father to see Sam who was very helpful and professional. That led to an earwax removal session booked with Wendy. Once again couldn’t have asked for a better experience. Great service and aftercare and a happy dad who can hear again.

20 June 2023
Unprompted review

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