Audika - Loughton Reviews 

258
TrustScore 5 out of 5

4.9

299 High Road, IG10 1AH LOUGHTON, Essex, GB


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Rated 5 out of 5 stars

Audika in Loughton (previously “Hidden Hearing” but staffed by the same audiologists, Sue and Nick ) continue to provide me with a high standard of service. On the recommendation of my GP, I’ve... See more

Rated 5 out of 5 stars

Nick was very kind and attentive in everything . 5 star customer service , told me everything I needed to know and adjusted my hearing aids to suit my needs . I would definitely recommend him to anyon... See more

Rated 5 out of 5 stars

Great experience at Audika today ! Wendy was amazing . She made me feel at ease , very helpful and professional . Great service and I highly recommend.

Rated 4 out of 5 stars

Smart, welcoming and pleasant offices. Actual various hearing tests were useful and give the user a real sense of hearing improvement But the teal measure was the suggested price of the aids whic... See more



Contact info

  • 299 High Road, IG10 1AH, LOUGHTON, Essex, United Kingdom

  • 020 3225 5440

4.9

Excellent

TrustScore 5 out of 5

258 reviews

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4.9

All reviews

(258)

5,332 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Courteous

Courteous, very helpful, easy to understand my problem with my hearing. Not too pushy regarding cost of treatment however frightening it actually was.

24 May 2024
Rated 5 out of 5 stars

Another great job by Wendy

Yet again Wendy did a fantastic job on my Mum’s ears.
She is always so friendly and patient with my Mum who is in her nineties. She never rushes the job but always explains the process as she goes along and checks that my Mum is comfortable with what is happening. Wendy is just a lovely person who really knows her job

30 April 2024
Unprompted review
Rated 5 out of 5 stars

New hearing aids.

Nick explained things clearly without putting any pressure selling
I happy with the hearing aids a great improvement on my previous aids.
Explained the insurance cover and gave time to reflect.

10 May 2024
Unprompted review
Rated 5 out of 5 stars

I couldn’t have asked for better .

Well explained hearing test which was painless and reassuring once the results came in . Sue was very clear on her description of what was going to happen . She was very friendly yet professional . I would 100% recommend Hidden Hearing for your next test . Thank you .

1 May 2024
Unprompted review
Rated 2 out of 5 stars

There is a problem with my right…

There is a problem with my right ear!!!!! Tried calling but closed.

28 March 2024
Audika - Loughton logo

Reply from Audika - Loughton

Hello, thank you for taking the time to leave your review. Apologies for this, we were closed for the Easter Weekend. If you would like to discuss this further, please feel free to contact our Customer Services Team on 0800 740 8796 or by emailing contact@hiddenhearing.co.uk and they will be happy to speak with you. Kind Regards Hidden Hearing 01622 775191 / 0800 740 8796 contact@hiddenhearing.co.uk

Rated 5 out of 5 stars

Sue, a helpful lady

Your lady, Sue was helpful and clearly up to speed.

It was a very straightforward and simple consultation, which she conducted in a friendly and professional manner.

22 March 2024
Rated 5 out of 5 stars

The staff were friendly

I visited the Loughton branch in Essex, where the staff were friendly, explained everything at every stage and were very thorough. They did not try to persuade me to buy a hearing aid just explained the benefits. I would highly recommend this service to anyone who thinks they maybe losing their hearing.

24 February 2024
Rated 5 out of 5 stars

Great Experience

I went to Hidden Hearing for wax removal. The Practitioner, Wendy Green, explained the treatment to me clearly.
She made me feel confident and relaxed.
I will be recommending to friends and family.

14 February 2024
Unprompted review
Rated 5 out of 5 stars

I had not had a hearing test before

I had not had a hearing test before. They are very reassuring & helped me relax. Explanations were clear & they are certainly highly qualified to use the right equipment. The on screen readouts are very useful. As I have a minor hearing impairment I was advised that there’s little advantage in using an aid. So no sales pressure.

13 February 2024

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