Audika in Loughton (previously “Hidden Hearing” but staffed by the same audiologists, Sue and Nick ) continue to provide me with a high standard of service. On the recommendation of my GP, I’ve... See more
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Nick was very kind and attentive in everything . 5 star customer service , told me everything I needed to know and adjusted my hearing aids to suit my needs . I would definitely recommend him to anyon... See more
Great experience at Audika today ! Wendy was amazing . She made me feel at ease , very helpful and professional . Great service and I highly recommend.
Smart, welcoming and pleasant offices. Actual various hearing tests were useful and give the user a real sense of hearing improvement But the teal measure was the suggested price of the aids whic... See more
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Wendy Green the practitioner was very…
Wendy Green the practitioner was very efficient and knowledgeable. She spent time with me giving advice about ear care. I would recommend her to anyone who requires this service
Courteous
Courteous, very helpful, easy to understand my problem with my hearing. Not too pushy regarding cost of treatment however frightening it actually was.
Helpful and Informative
Appointment started on time. Friendly and informative throughout.
Another great job by Wendy
Yet again Wendy did a fantastic job on my Mum’s ears.
She is always so friendly and patient with my Mum who is in her nineties. She never rushes the job but always explains the process as she goes along and checks that my Mum is comfortable with what is happening. Wendy is just a lovely person who really knows her job
New hearing aids.
Nick explained things clearly without putting any pressure selling
I happy with the hearing aids a great improvement on my previous aids.
Explained the insurance cover and gave time to reflect.
I couldn’t have asked for better .
Well explained hearing test which was painless and reassuring once the results came in . Sue was very clear on her description of what was going to happen . She was very friendly yet professional . I would 100% recommend Hidden Hearing for your next test . Thank you .
Honest opinion
Very well conducted hearing rest. For honest feedback and thorough discussion of options available.
May use AI-assist with repliesRead more
There is a problem with my right…
There is a problem with my right ear!!!!! Tried calling but closed.

Reply from Audika - Loughton
Sue, a helpful lady
Your lady, Sue was helpful and clearly up to speed.
It was a very straightforward and simple consultation, which she conducted in a friendly and professional manner.
The staff were friendly
I visited the Loughton branch in Essex, where the staff were friendly, explained everything at every stage and were very thorough. They did not try to persuade me to buy a hearing aid just explained the benefits. I would highly recommend this service to anyone who thinks they maybe losing their hearing.
Polite pleasant staff
Polite pleasant staff. Comfortable surroundings. Audiologist efficient a d informative.
Excellent customer service very…
Excellent customer service very professional
and helpful diagnosis
Rosie Maverick
Great Experience
I went to Hidden Hearing for wax removal. The Practitioner, Wendy Green, explained the treatment to me clearly.
She made me feel confident and relaxed.
I will be recommending to friends and family.
I had not had a hearing test before
I had not had a hearing test before. They are very reassuring & helped me relax. Explanations were clear & they are certainly highly qualified to use the right equipment. The on screen readouts are very useful. As I have a minor hearing impairment I was advised that there’s little advantage in using an aid. So no sales pressure.
Very nice people and great service
Very nice people and great service, Sam is a fantastic guy
Great service
Staff were very helpful and even offered a free hearing test after they were done, would recommend!
Customer service was up and beyond any…
Customer service was up and beyond any expectation, my mother has dementia and the understanding that was shown to her was exceptional.
Staff were very helpful and efficient.
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