Both my ears were blocked and uncomfortable. Diana was very welcoming and puts clients at ease. She is very gentle and knowledgeable. Would definitely recommend her.
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See what reviewers are saying
A warm welcome and great expertise with the removal of my ear wax. I can strongly recommend the Norwich Audika.
Gerry is very caring and professional as well as being very knowledgeable about deafness & hearing loss. He thoroughly checked my ears and hearing. My hearing had gone down slightly in one ear and he... See more
Am incredibly impressed by Hidden Hearing Norwich’s Ear Care nurse Diane Dorr. She has taken immense time and professionalism with my issues and cleans not only the ear canal (as one would expect) bu... See more
4.8
Excellent
191 reviews
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Jerry at Norwich was excellent
Jerry at Norwich was excellent, friendly and knowledgeable. recommended
14 May 2025
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Jerry at Norwich branch is a star!
Visited the Norwich branch this morning with my husband who has been suffering with loss of hearing and tinnitus for several years. We met the most informative and interesting chap called Jerry Eldridge. He was absolutely brilliant and made everything so easy to understand. Jerry went through all the tests and different hearing aids available, he explained everything and hubby was very satisfied with the results.
9 May 2025
Unprompted review
Reply from Audika - Norwich
We are so pleased you met Jerry and that the service you received was exactly as it should be.
Jerry is a star! ...and his out of office replies are legendary... as you would expect after meeting him.
We are so pleased that he put you and your husband at ease and that his professionalism meant that your hubby was satisfied with the results of the consultation.
Thank you so much for taking the time to leave a review and if we can do anything further, please do not hesitate to contact us.
Kind Regards,
Customer Services
Hidden Hearing Ltd
0800 740 8796 / 01622 775191
contact@hiddenhearing.co.uk
Hidden Hearing Norwich
Hidden Hearing Norwich , Leanne the receptionist always willing and happy to help, Audiologists are both brilliant,nothing is too much trouble. I would never go anywhere else 👏👏👏👏👏👏👏👏👏👏
30 April 2025
Unprompted review
Reply from Audika - Norwich
We love all the 'clapping' emoji's - Thank you! If only there were an Oscars for hearing care... 👍
We are so pleased the Norwich team are up to their usual high standard and that you are a life long patient because of that. The sentiment is not lost on us and we are very grateful to our longstanding and loyal customers. Thank you.
Naturally, if we can do anything else to support you before your next appointment, please do not hesitate to reach out.
Kind Regards,
Customer Services
Hidden Hearing Ltd
0800 740 8796 / 01622 775191
contact@hiddenhearing.co.uk
Friendly, thorough and efficient service
My 94-year-old mother-in-law has severe hearing loss and has struggled with previous hearing aids and providers. Jeremy was very thorough in testing and patiently explaining the pros and cons of options in her situation, and in following up to ensure that she was settling in well with her chosen aids. I would definitely recommend this company.
23 April 2025
Unprompted review
Reply from Audika - Norwich
What a wonderful review of Jeremy in our Norwich area - thank you so much.
We are really pleased that Jeremy was able to provide a service that your 94 year old mother-in-law had been unable to find until visiting Hidden Hearing.
We want to make sure that your mother-in-law continues to benefit from her hearing aids so please do not hesitate to reach out to us if something crops up in the meantime.
Kind Regards,
Customer Services
Hidden Hearing Ltd
0800 740 8796 / 01622 775191
contact@hiddenhearing.co.uk
My hearing is good again
The nurse was professional and kind. She spotted the dead skin blocking my ear drum and problem out.
11 April 2025
Excellent service
Excellent service, quick and efficient. They also helped me rebook my initial appointment with minimum fuss, and the staff are always polite and friendly.
5 April 2025
I am very pleased with my visit.
I am very pleased with my visit to this facility. The gentleman who served me was very professional and friendly. He tested my hearing and explained my problem clearly and understandably. He showed me 3 types of hearing aids that he can offer me. Although I have not decided on any of them yet, I left Hidden Hearing satisfied.
20 March 2025
Welcoming and relaxed
Welcoming and relaxed. Tests done with no trouble.
I was made to feel happy with results.
Good.
7 March 2025
Fantastic experience at Hidden Hearing
Fantastic experience at Hidden Hearing, Norwich. The whole team were welcoming, the wax specialist (Dianne) was friendly and professional. Would 100% recommend.
7 February 2025
Unprompted review
Very friendly and helpful staff who…
Very friendly and helpful staff who really seem to care. Diane did a brilliant job on the micro suction and I would highly recommend.
31 January 2025
Unprompted review
Great Service Jeremy
Jeremy at Southwold has been so pleasant and helpful to deal with and the new hearing aids have changed my mother's life
10 December 2024
Unprompted review
Relaxed atmosphere straight forward…
Relaxed atmosphere straight forward advice answered all questions will use again.
20 December 2024
Very professional and very helpful I…
Very professional and very helpful I can actually hear perfectly again thank you very much. Receptionist Leanne was also very professional and helpful
12 December 2024
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