Gerry is very caring and professional as well as being very knowledgeable about deafness & hearing loss. He thoroughly checked my ears and hearing. My hearing had gone down slightly in one ear and he... See more
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Am incredibly impressed by Hidden Hearing Norwich’s Ear Care nurse Diane Dorr. She has taken immense time and professionalism with my issues and cleans not only the ear canal (as one would expect) bu... See more
Excellent service, friendly, caring & professional at all times. Always a warm friendly welcome from Faye & superb treatment from Diane. Their micro-suction ear treatment is the most advanced as a cam... See more
I have been going to Audika, Norwich for a number of years and have always found that the service I receive has been excellent. The receptionist is very welcoming and Jerry who is the audiologist is v... See more
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First time
Diane was very informative and knowledgeable about the ear wax removal process and how this would affect my hearing, she made me feel relaxed and able to ask questions as this was my first time. Booked in for a hearing test with Ben as well...will be back next year for a check up
The location was Sheringham not Norwich.
Very friendly staff Diane Dorr cleared…
Very friendly staff Diane Dorr cleared my ears very quickly and was very informative. Great appointment and I can hear properly now!
Very helpful and knowledgeable staff
Excellent service
Excellent service. Appointment was on time, I was allowed as much time for the appointment as needed, helpful explanations given, an invitation for further hearing reviews.
May use AI-assist with repliesRead more
Rude Staff
Today I went to pick up some "domes" and "wax filters" from HH at Norwich. When I bought my hearing aids they only had 4 of each to give me and promised to supply them.
I met the most obnoxious people at the Norwich shop I have ever come across, when I explained I wasn't given any when I bought my "aids" the guy said when you buy a car you don't get free petrol.
They reluctantly gave me one pack of each, so I'm still short of what `i should have been given in the first place. Do not use this outlet or possibly this company!

Reply from Audika - Norwich
Went to Hidden hearing in Norwich…
Went to Hidden hearing in Norwich yesterday without an appointment suffering with total hearing loss due to wax in both my ears. Diane Dorr manage to fit me in and was kind enough to treat me immediately. She’s an amazing caring and lovely lady. I highly recommend her.
Incredibly friendly and helpful staff…
Incredibly friendly and helpful staff that have unblocked my ears and left me able to hear properly agian
Great customer service from Diane
Great customer service from Diane. Put me at ease, fully explained the procedure and made it as comfortable as possible!
I had an appointment for wax removal as…I had a loss of hearing in both ears.
I had an appointment for wax removal as NHS no longer performing this procedure. The Ear Care practitioner,Diane Dorr, first seen at Norwich and then at Sheringham, was very competent. She explained exactly what she was doing, and I was very happy with the results.
Efficient friendly earwax removal by…
Efficient friendly earwax removal by Diane Dorr.
Called asking for an appointment for…
Called asking for an appointment for wax removal at very short notice. Got a cancellation for same day, and saw Diane. Amazing lady, very thorough, explained everything and managed to clear my ears really well.
An effective visit
A very useful discussion before the wax removal, an explanation of the process and the removal itself. All achieved efficiently. Well done.
Excellent service
Diane was excellent. Highly recommend for ear wax removal.
Absolutely perfect
Absolutely perfect, my hearing is better than it ever has been! Can’t thank Diane Dorr enough!
My 92 year old husband had earwax…
My 92 year old husband had earwax removal by microsuction by Diane Dorr. She was a lovely, friendly and efficient lady.
Excellent professional approach by…
Excellent professional approach by Diane Dorr. Wax cleared and helpful photos.
Thank you Diane Dorr!
Visited Diane Dorr today in Norwich at short notice. Diane was great and put me at ease. The whole process took around 30 minutes, not at all uncomfortable and now I can hear perfectly again! Thank you Diane.
I was made to feel so welcome on…
I was made to feel so welcome on arrival and Diane Dorr the Ear care practitioner came through to introduction her self. I was talken through the procedure of what was going to happen whilst I was there, very happy with the outcome on my 1st visit as I had my hearing back in my right ear. 2nd visit the same a week later. Staff were bubble and very friendly and would recommend to any.
John in Norwich
Amazing, instant results, head felt clearer straight away, thanks 😊
An excellent service
Today I had an ear wax removal appointment at the Norwich branch of Hidden Hearing. Diane Dorr was kind, efficient and reassuring. She explained the procedure, dealt with my queries and gave information about aftercare. A very positive experience.
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