Audika - Norwich Reviews 

184
TrustScore 5 out of 5

4.8

7 Westlegate, NR1 3LT NORWICH, Norfolk, GB


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Rated 5 out of 5 stars

Gerry is very caring and professional as well as being very knowledgeable about deafness & hearing loss. He thoroughly checked my ears and hearing. My hearing had gone down slightly in one ear and he... See more

Rated 5 out of 5 stars

Am incredibly impressed by Hidden Hearing Norwich’s Ear Care nurse Diane Dorr. She has taken immense time and professionalism with my issues and cleans not only the ear canal (as one would expect) bu... See more

Rated 5 out of 5 stars

Excellent service, friendly, caring & professional at all times. Always a warm friendly welcome from Faye & superb treatment from Diane. Their micro-suction ear treatment is the most advanced as a cam... See more

Rated 5 out of 5 stars

I have been going to Audika, Norwich for a number of years and have always found that the service I receive has been excellent. The receptionist is very welcoming and Jerry who is the audiologist is v... See more



Contact info

  • 7 Westlegate, NR1 3LT, NORWICH, Norfolk, United Kingdom

  • 01603 878270

4.8

Excellent

TrustScore 5 out of 5

184 reviews

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4.8

All reviews

(184)

5,125 reviews in the last 12 months

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Rated 5 out of 5 stars

First time

Diane was very informative and knowledgeable about the ear wax removal process and how this would affect my hearing, she made me feel relaxed and able to ask questions as this was my first time. Booked in for a hearing test with Ben as well...will be back next year for a check up
The location was Sheringham not Norwich.

2 February 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Appointment was on time, I was allowed as much time for the appointment as needed, helpful explanations given, an invitation for further hearing reviews.

27 January 2023
Unprompted review
Rated 1 out of 5 stars

Rude Staff

Today I went to pick up some "domes" and "wax filters" from HH at Norwich. When I bought my hearing aids they only had 4 of each to give me and promised to supply them.
I met the most obnoxious people at the Norwich shop I have ever come across, when I explained I wasn't given any when I bought my "aids" the guy said when you buy a car you don't get free petrol.
They reluctantly gave me one pack of each, so I'm still short of what `i should have been given in the first place. Do not use this outlet or possibly this company!

17 January 2023
Unprompted review
Audika - Norwich logo

Reply from Audika - Norwich

Hello,

Thank you for taking the time to leave your review and we're sorry to see the detail you have described, it is certainly not the level of service we would aim to deliver for our clients.

Unfortunately we do not have any information to be able to investigate this further so if you would like to discuss with our Customer Services Team please feel free to call 0800 740 8796 or by emailing contact@hiddenhearing.co.uk and they we will be happy to speak with you.

Kind Regards

Hidden Hearing - Customer Services
01622 775191 / 0800 740 8796
contact@hiddenhearing.co.uk

Rated 5 out of 5 stars

Went to Hidden hearing in Norwich…

Went to Hidden hearing in Norwich yesterday without an appointment suffering with total hearing loss due to wax in both my ears. Diane Dorr manage to fit me in and was kind enough to treat me immediately. She’s an amazing caring and lovely lady. I highly recommend her.

19 December 2022
Unprompted review
Rated 5 out of 5 stars

Called asking for an appointment for…

Called asking for an appointment for wax removal at very short notice. Got a cancellation for same day, and saw Diane. Amazing lady, very thorough, explained everything and managed to clear my ears really well.

14 October 2022
Unprompted review
Rated 5 out of 5 stars

An effective visit

A very useful discussion before the wax removal, an explanation of the process and the removal itself. All achieved efficiently. Well done.

9 September 2022
Unprompted review
Rated 5 out of 5 stars

Thank you Diane Dorr!

Visited Diane Dorr today in Norwich at short notice. Diane was great and put me at ease. The whole process took around 30 minutes, not at all uncomfortable and now I can hear perfectly again! Thank you Diane.

24 June 2022
Unprompted review
Rated 5 out of 5 stars

I was made to feel so welcome on…

I was made to feel so welcome on arrival and Diane Dorr the Ear care practitioner came through to introduction her self. I was talken through the procedure of what was going to happen whilst I was there, very happy with the outcome on my 1st visit as I had my hearing back in my right ear. 2nd visit the same a week later. Staff were bubble and very friendly and would recommend to any.

27 May 2022
Unprompted review
Rated 5 out of 5 stars

An excellent service

Today I had an ear wax removal appointment at the Norwich branch of Hidden Hearing. Diane Dorr was kind, efficient and reassuring. She explained the procedure, dealt with my queries and gave information about aftercare. A very positive experience.

6 May 2022
Unprompted review

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