I've been using hearing aids for 15 years and have tried several high street brands. Cheryl at Amplifon Chester gave me the most thorough hearing test ever, and took the time to explain the results in... See more
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Review summary
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Ana at Hidden Hearing in Sevenoaks was amazing. So friendly, explained each procedure clearly without complicating anything. The testing was done smoothly and explained throughout. Ana treats you like... See more
The safe at Hiden Hearing are so nice and answer any questions you have. Gordon the audiologist is very pleasant and puts you at ease with all the tests he does on your ears if it's the first time, an... See more
I visited Hidden Hearing for my free hearing teat. Easy to find very welcoming receptionist offered refreshments. Went to have my hearing test met Lilly who is very friendly and puts you at ease. Ex... See more
4.8
Excellent
23k reviews
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Exceptional Service … 10/10
Following a family holiday I had muffled hearing in my left ear. I popped in to Hidden Hearing hoping to get an appointment within a few days but they got me seen within an hour. The lady on reception was very friendly and was super helpful.
The appointment itself was exceptional. Diane was extremely friendly, taking the time to get to know me and my circumstances. She then sorted the issue with exceptional care, explaining the process as she went through it. She carried out a hearing check as well which was great customer care. I cannot recommend this business enough, especially Diane.
A huge thank you for the care and attention you take. An exceptionally positive customer experience. 10/10.
22 June 2026
Unprompted review
Good service
Easy to book, and everything explained along the way. Would throughly recommend . Friendly staff
22 June 2026
Unprompted review
Hidden hearing - excellent
I had an appointment for ear wax removal and saw Dee who explained everything that would happen in advance and was caring and efficient.
22 June 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
RIP OffYou advertise a product at a low price
You advertise a product at a low price.
And charge more than Boots or Specsavers.
False advertising. Lying even
20 June 2026
Reply from Audika
Good afternoon, Mr Fox
We are sorry to hear how strongly you feel and appreciate you taking the time to share your feedback.
We aim to be transparent with our pricing, for many of our patients, what they value most is the ongoing support and aftercare they receive.
Hearing aids are not a one- off purchase - they need fine tuning to individual needs overtime, along with continued expert guidance to help people get the very best from them.
We wish you all the very best with your hearing care journey going forward and hope that you find a hearing solution that works for you.
If you would like to discuss your experience further, please contact our Customer Services Team who would be happy to help.
Kind regards,
Customer Services
Hidden Hearing Ltd
0800 740 8796 / 01622 77519
contact@hiddenhearing.co.uk
Appointment was on time
Appointment was on time. The examination was thorough and the Dispenser was friendly and helpful.
I wish I had turned to Hidden Hearing long ago, the aids are comfortable and do what they are supposed to do. Thank you.
19 June 2026
excellent
excellent - kind, professional and efficient assessment and advice. highly recommend.
18 June 2026
Great place
20 June 2026
Very professional but also naturally…
Very professional but also naturally empathetic and have better hearing now!!
20 June 2026
Very disappointed
The appointment was a half hour late because the previous appointment was a NEW customer! The practitioner gave a very unconvincing half hearted apology when I said that half an hour was a bit much she was extremely defensive and even said that she didn’t like overrunning and would be late collecting her children From school.The examination was carried out in a brusk but businesslike manner. No specific questions were directed at my wife although I was asked to bring someone close for their opinion to be sought. I gained a strong impression she was making up for lost time. The whole appointment took less than 15 minutes.
The receptionist made a valiant effort in engaging us in conversation to help cover the lateness.
It would seem to me that as a well established kcustomer of over 10 years I am considered caught and of less importance tha a new customer.
19 June 2026
Reply from Audika
Good morning,
Thank you for taking the time to leave your review. We are very sorry to hear of your recent experience - this is certainly not the level of service we aim to provide.
A member of our Customer Services Team will reach out to you today to discuss further. We will also ensure your comments are reviewed with our Area Management Team.
Kind Regards,
Customer Services
Hidden Hearing Ltd
0800 740 8796 / 01622 77519
contact@hiddenhearing.co.uk
Received a free hearing test to check…
Received a free hearing test to check the need for any hearing aids. Staff member was very professional and thorough throughout the process with a good explanation of exactly what the test results meant. No problems identified and refreshing to note that I wasn't recommended anything I didn't need.
20 June 2026
Excellent Service.
Warm welcome.
Open on time.
Great communication- The procedure and results were explained well in simple language that I understood.
17 June 2026
Unprompted review
It was great thank you very much
19 June 2026
Daniel o
Daniel o
My consultant was very professional and help full
Get my hearing aid next week
18 June 2026
Evaluation of visit
Polite, efficient and profession technician. Thorough check of my ears and the aid. Hearing test with visual comparison with last year’s results. Hearing aids batteries checked and changed.
20 June 2026
Thank you for your time and expert…
Thank you for your time and expert advice! We hope to see you again soon!
20 June 2026
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