Audio Book Store Reviews 186

TrustScore 2.5 out of 5

2.6

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Review summary

Created with AI, based on recent reviews

Evaluating 49 reviews, most reviewers were unhappy with their experience overall. Many customers reported being unknowingly enrolled in monthly subscriptions after making a single purchase, leading to unexpected recurring charges. They also expressed significant dissatisfaction with the refund process, often finding it difficult to obtain their money back for these unauthorized subscriptions. Conversely, some people were satisfied with the customer service, praising its responsiveness and helpfulness, with specific mentions of assistance from a representative. These customers also appreciated the wide selection of audiobooks and the ability to download them for offline listening.

What people talk about most

Subscription

Reviewers express strong dissatisfaction with the subscription process. Many customers report being... See more

Product

Customers consistently note ambiguous experiences with product. While many praise the wide variety and... See more

Payment

Reviewers highlight negative aspects of payment, primarily expressing frustration and dissatisfaction with... See more

Customer service

People report ambiguous experiences with customer service. Many customers express dissatisfaction, citing a... See more

Refund

Customers express significant dissatisfaction with the refund process. Many reviewers report that the company... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Don’t bother with audio bookstore. There are many other audio book sources that are much much more trustworthy. Once audiobook store gets your credit card information, and despite your repeated attem... See more

Rated 1 out of 5 stars

Absolutely a scam get nothing for the quite monthly charge they set up without reminders sent to your emails. My daughter bout one book for exams ended up paying hundreds with no credits to show.... See more

Company replied

Rated 1 out of 5 stars

Audiobook store is a very poor and dishonest service. To purchase one audiobook I was charged just under £90. When I contacted customer service there was no support let alone any kind of apology or re... See more

Rated 1 out of 5 stars

Avoid like the plague. Once you register your card you will automatically pay monthly - EVEN WHEN YOU CANCEL YOUR MEMBERSHIP. The only way to stop paying is by actually emailing customer service... See more

Company replied


Company details

  1. Electronics & Technology

Information provided by various external sources

Download & listen to audiobooks from bestselling authors in just minutes on your computer or mobile device using our iOS & Android apps.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

186 reviews

5-star
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1-star

Replied to 60% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

80/20 Principle

Super happy that autobookstore.com was interested to learn if I was happy with my purchase. Immediately upon learning that I did not like the delivery and content of a book, they removed it from my library and provided me with a credit. I will definitely stay with this vendor. Great customer service! Thank you:)

24 May 2023
Unprompted review
Rated 5 out of 5 stars

Great communication and help

Great communication and help! I was not quite satisfied with the order but I could change it for another and even get a good recommendation in a moment. Perfect!

9 May 2023
Unprompted review
Rated 1 out of 5 stars

DO NOT GIVE YOUR CREDIT CARD DETAILS!

DO NOT GIVE YOUR CREDIT CARD DETAILS!!
They have charged me over $200 for one book because I had (apparently) selected some 'Flexipass' option.
I have read of many users with the same experience.
STAY AWAY!

20 April 2023
Unprompted review
Audio Book Store logo

Reply from Audio Book Store

Hi,
We appreciate you taking the time to leave a review.

Upon a review of your account, it looks like you selected the "FlexPass membership" price option (the discounted option) when you added that audiobook to your cart instead of using the non-member (non-discounted) price to your cart. When you selected the FlexPass membership option, you enrolled into our FlexPass membership program as noted on the checkout page, as well as in the email correspondence you received immediately upon purchasing.

We did confirm your account was cancelled, and we also added credits to your account so you could give us another try.

If you need assistance using those credits so you can get a new book without re-enrolling into our FlexPass membership, please don't hesitate to reach out to us and we can provide you a screenshot of the correct option to select. :)


Thanks!

Rated 5 out of 5 stars

Kevin in West Valley

Kevin in West Valley, Utah here - KnR Medical Courier Services

These guys and ladies KNOW what audio books are... AND how to set them up for EASY downloads and EASY bookmarks... Multiple tracks in their downloads makes finding where you left off SUPER EASY... I have been a customer for seven years, NOT ONE problem.... I was an audible customer for 22 mins.. I WILL NEVER GO BACK TO THEM.... YOU DO NOT OWN AUDIBLE files.. The Audiobookstore - YOU DO OWN the files and can use them on ONE device or 100 devices.. NO LIMITS TO DEVICES / phones / laptops / Tablets. Flash drives ETC. The Audiobookstore HAS CUSTOMER SERVICE AND Customer EASE of use DOWN PAT....

24 April 2022
Unprompted review
Rated 1 out of 5 stars

Outrageous claim they do not back up

In the shopping cart it claims the FlexPass will save you an average of $23.64 per order. I compared the FlexPass price to the regular price of a few dozen audiobooks and did not even come close to that average. I guess they are hoping you do not crunch the numbers yourself which is probably why they do not give an actual example. Also, no free audiobooks to test out the service.

16 April 2023
Unprompted review
Rated 5 out of 5 stars

From one enlightened person to another

I have never heard this kind of phenomena told about in such great detail since I only sense these things it was very comforting to actually hear it from a perspective form someone not of this world. I could sense the fear in Whitley but the curiosity keeps you so entrenched that you can not pull yourself away even if you don't know what is going to happen to you. I loved how Whitley showed so muchj empathy towards us that he wanted to let us know how we are destroying ourselves and our planet in such great detail. I believe this bein came to him as a warning, we must protect our planet and each other. Mny blessings to all who read this extraordinary piece of literature and the bein talks about God a lot and I love that. Thank you Whitley for your amazing work

12 April 2023
Unprompted review
Rated 1 out of 5 stars

Cannot gift [specific] audiobooks to people

Was looking to gift a specific audiobook. It was my bad that I assumed they would send me a ‘code’ for listening that I could share with anyone but it appears you need to log in to your account to listen to audiobooks what a complete joke. Never considering this company again.

6 April 2023
Unprompted review
Rated 5 out of 5 stars

Tarah was SUPER helpful and responsive

Tarah was SUPER helpful and responsive. I had an issue with my account (my fault) and she fixed it immediately, literally within minutes of me sending an email requesting assistance. Thank you Tarah!!

4 April 2023
Unprompted review
Rated 5 out of 5 stars

I enjoy so much audio book store

I enjoy so much audio book store. They have a wonderful variety of books to choose from. So far I have enjoyed listening to excellent books. In case you might have a query their customer service is extremely helpful. I will continue to enjoy audiobooks store.

4 April 2023
Unprompted review
Rated 1 out of 5 stars

Is this a scam

Is this a scam? I signed up and bought a book but it is still saying it's downloading, which has now been a ridiculous amount of time. I've emailed and asked for a refund, but not holding out much hope. Luckily I purchased on cc so will seek refund through my bank

2 April 2023
Unprompted review
Rated 5 out of 5 stars

I have used other audio book services…

I have used other audio book services before but have been unhappy. Too many gimmicks. I tried audiobookstore.com and we have been very pleased. The company is easy to work with in terms of ordering audiobooks and their customer service is excellent and very responsive (thanks Tarah).

31 March 2023
Unprompted review
Rated 5 out of 5 stars

Tarah was amazing with helping me!

Tarah was amazing with helping me!! I accidentally bought the abridged version of a book and messaged to ask for a refund so I could buy the unabridged. Tarah swapped the books for me with no extra charge instantly! I am beyond grateful and so happy with my experience!

29 March 2023
Unprompted review

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