The guys there are great. Ordered radio online, super speedy delivery. Radio was damaged but Russell at customer services was amazing, ups courier there the next day with replacement and to pickup dam... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Please note- I completed one of these surveys some days ago! I found this company friendly and helpful. When my initial order arrived damaged in transit it was promptly replaced by Jordan whose att... See more
Company replied
Ordered the speaker online at 6pm, it arrived just after 11am the next morning! Great sounding replacement driver for a 29 year old sub. Fitted the existing housing perfectly. Very happy with pu... See more
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Delivered my order correctly and on time, when I realised I had ordered the wrong size speakers it was just a quick phone call and they arranged collection of wrong and delivery of new speakers within... See more
Company replied
Company details
- #18 of 32 best companies in Home audio shop
- #29 of 38 best companies in Hi-fi shop
Written by the company
100v Line Multi room sound system packages for installation into commercial premises, churches, mosques, restaurants, schools and bars
Contact info
Central 8, Caspian Close, SS17 9FN, Stanford-le-Hope, United Kingdom
- 020 3326 0903
- info@audioinstallations.co.uk
- audioinstallations.co.uk
4.8
Excellent
405 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great product
Fantastic product and everything so easy to set up. Quick delivery
22 February 2024
Unprompted review
Reply from AudioInstallations.co.uk
Thank you for the excellent review!
Very happy with the service
Product was dispatched on time and arrived on time very happy
23 January 2024
Unprompted review
Reply from AudioInstallations.co.uk
Thanks for your review! Great to heat you are happy with your purchase.
Really good system and the sound…
Really good system and the sound quality is pretty decent. You have to make sure your receiver is not too far away though but I was able to bring it closer to not have any laps.
16 January 2024
Unprompted review
Reply from AudioInstallations.co.uk
Thank you for sharing your positive experience! We're pleased to hear that you find our system really good, and we appreciate your feedback on the sound quality.
Reply from AudioInstallations.co.uk
Thank you for taking the time to share your positive experience! We're delighted to hear that your entire process, from ordering to delivery, went smoothly. Customer satisfaction is our top priority, and we're glad we could provide you with a seamless experience.
New Bluetooth amplifier with Optical
Error in first dispatch was quickly fixed with very quick delivery every time and great communication from service centre.
Thanks
31 December 2023
Reply from AudioInstallations.co.uk
Thank you for your feedback! We're sorry for any inconvenience caused by the initial error in dispatch, but we're pleased to hear that our team swiftly resolved the issue and provided quick subsequent deliveries. Great communication is a key aspect of our service, and we're glad you found it helpful.
If you ever have further questions or need assistance, please don't hesitate to reach out. We appreciate your understanding and thank you for choosing us.
Prompt delivery and well packaged
Prompt delivery and well packaged. Exactly what was ordered arrived hassle free
9 January 2024
Unprompted review
Reply from AudioInstallations.co.uk
Thank you for your positive feedback! We're thrilled to hear that your order was delivered promptly and well-packaged. Ensuring a hassle-free experience for our customers is a top priority, and we're glad to know that we met your expectations.
Easy to order and fast delivery
Easy to order and fast delivery. The cd player/radio is beautiful. It is really elegant. I haven't set it up yet. Hopefully, it will play as well as it looks.
7 January 2024
Reply from AudioInstallations.co.uk
Thank you for your wonderful feedback! We're pleased to hear that your ordering experience was easy and that the delivery was fast. We're also delighted that you find the CD player/radio beautiful and elegant.
Great service and quality
Great description of the product on the website. All pictures clear to show the product in detail. Fast delivery next door. Would recommend this company to others
29 December 2023
Reply from AudioInstallations.co.uk
Thank you for your positive feedback! We're thrilled to hear that you found our product descriptions and images helpful and that the fast delivery met your expectations. Recommendations mean a lot to us, and we appreciate you taking the time to share your experience.
Original speaker was lost in transit…
Original speaker was lost in transit but I received a replacement a few days later! Good service
6 December 2023
Reply from AudioInstallations.co.uk
Thank you for your understanding and for taking the time to share your experience! We sincerely apologise for the inconvenience caused by the original speaker being lost in transit. However, we're delighted to hear that you received a replacement promptly and that you found our service good.
Helpful advise over emails and a very…
Helpful advise over emails and a very prompt delivery, packaged well and everything we needed to install the system.
6 December 2023
Reply from AudioInstallations.co.uk
Thank you for your positive feedback! We're delighted to hear that you found our advice helpful over email and that the delivery was prompt.
Next day delivery as promised
Next day delivery as promised, found that wrong items sent but after phone call, everything sorted, correct items sent following day and wrong items collected with no extra charges
4 December 2023
Reply from AudioInstallations.co.uk
Thank you for sharing your experience with us! We sincerely apologise for the initial mix-up with the wrong items, but we're pleased to hear that after your phone call, everything was promptly sorted out. We appreciate your understanding.
The goods was on time and working…
The goods was on time and working perfectly fine
4 November 2023
Unprompted review
Reply from AudioInstallations.co.uk
Thanks for your positive review
1st rate service goods ordered
1st rate service goods ordered, received and working perfectly
8 December 2023
Unprompted review
Reply from AudioInstallations.co.uk
Thank you for the great review Kim
Could have been 5 stars
My experience with this service was almost excellent, deserving nearly a five-star rating, but a few areas require improvement.
The delivery and billing address sections, were somewhat confusing, prompting me to reach out for support after the order as they were the wrong way round. Thankfully, their response was swift and helpful when I used the chat feature, as the phone system seemed perpetually busy and unresponsive.
A hiccup occurred with my shipping confirmation displaying incorrect information, which necessitated another round of contact. They promptly assured me that my order was correctly addressed, attributing the error to a technical glitch they're working to resolve.
The products were fantastic, but these logistical issues slightly marred an otherwise smooth experience.
4 December 2023
Excellent Experience
Easy, straight forward ordering process. Prices are extremely competitive too, and products are of reasonable quality. Delivery is fast.
Most importantly, I made a phone call to this company for a semi technical advise on a product I needed, and the call was answered by a real human being promptly. For me, the ability to make real and reasonable contact with a vendor I am buying from is and will always be a deal breaker.
I recommend this company highly, and will be happy to deal with any time.
27 November 2023
Unprompted review
Reply from AudioInstallations.co.uk
Thank you so much for your positive and detailed feedback! We're thrilled to hear that you found our ordering process easy and straightforward. We're especially delighted to know that you had a positive experience with our customer service team during your phone call.
We truly appreciate your high recommendation.
Reply from AudioInstallations.co.uk
Thanks for the review!
Repeat customer
Repeat customer. Always advised well and quick delivery.
1 December 2023
Unprompted review
Reply from AudioInstallations.co.uk
Thank you for being a valued repeat customer! We appreciate your loyalty and trust in our services. It's fantastic to hear that you've consistently received good advice and experienced quick delivery.
online ordering was clear and easy
online ordering was clear and easy, item shipped quickly for next day delivery although choice of delivery company let them down as I did not receive delivery the next day, not AI's fault, hence the loss of 1 star.
1 December 2023
Reply from AudioInstallations.co.uk
Thank you for your feedback and for choosing us
Informative and helpful
Before buying this item I check with the company to ensure that it would work with my system. I received a prompt reply providing me with the information I required & based on this ordered the internet radio receiver which works well and sound great. The delivery was due on Tuesday but it arrived on Wednesday, not the company's fault Yodel held it in their depot for a day, probably waiting for enough parcel to justify driving to Anglesey.
4 November 2023
Reply from AudioInstallations.co.uk
We're pleased that our prompt response helped you make an informed decision, and we're delighted to hear that the internet radio receiver is working well and sounds great with your system.
We apologise for the delay caused by the courier service. It's unfortunate that Yodel held the delivery, causing it to arrive a day later than expected. We appreciate your understanding, and we'll be sure to take this feedback into consideration for future improvements in our delivery process.
If you have any further questions or need assistance, please feel free to reach out. Thank you for choosing us.
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