Audley Villages Reviews 

788
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 81 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally welcoming, friendly, and informative during detailed property tours. Visitors also love the beautiful locations, stunning grounds, and well-maintained leisure facilities that make retirement living appealing. However, some people mentioned encountering unhelpful or rude management when trying to resolve inquiries or contact staff. A few customers also noted that certain areas needed better cleanliness or maintenance, while others felt properties were a bit compact for downsizing from larger homes. People occasionally experienced difficulties reaching customer service representatives by phone with their questions.

What people talk about most

Staff

Clients share positive opinions on staff, noting that employees are welcoming, knowledgeable, and patient... See more

Facilities

Customers had positive experiences with facilities, expressing great satisfaction with the overall... See more

Location

Users describe positive interactions with location, highlighting the beautiful setting and grounds. Reviewers... See more

Service

Reviewers highlight positive aspects of service, noting welcoming, knowledgeable, and patient... See more

Customer service

Customers consistently note ambiguous experiences with customer service, revealing a clear divide in their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We attended Wycliffe Park and were greeted with our designated parking place. Tony was prompt, friendly and courteous. He allowed us plenty of time to explain our position and expectations. We had a v... See more

Company replied

Rated 5 out of 5 stars

We moved into Audley Fairmile in April 2022. We enjoy life here in particular the village community. The spa is excellent and the team amazing. We know if there is a problem it will be attended to qui... See more

Company replied

Rated 5 out of 5 stars

I arranged the visit for a friend who is in the early stages of downsizing. He explained he is looking at the options and a retirement village is an interesting concept. Jenni was very good, patien... See more

Company replied

Rated 5 out of 5 stars

Visited Audley Clevedon (Ilkley) to assess suitability for our retirement housing. Rachel took me to see 3 properties. The properties, grounds and the Audley Club were impressive. Rachel could not... See more

Company replied


Company details

  1. #3 of 4 best companies in Retirement village
  2. #29 of 49 best companies in Property management company
  3. #1 of 2 best companies in Retirement home
  4. #17 of 22 best companies in Aged Care

Written by the company

Audley Villages develop and operate award-winning luxury retirement villages in the UK. A homeowner purchases a beautiful retirement home (one, two and three bedroom apartments and cottages available) in a beautiful and secure environment, with exceptional facilities like a health club, restaurant and library at the heart of the village. Properties and village grounds are maintained by Audley and homeowners are free to sell their property at any stage, on the open market. A monthly management fee and deferred management charge apply to the sale of all properties. Full details are available on the website and in person from the village team. If you do not own a property at an Audley village and wish to leave a restaurant or club review, please submit a review for the particular venue on Google.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

788 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 55% of negative reviews

Typically replies within 2 weeks

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4.6

All reviews

(788)

73 reviews in the last 12 months

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Rated 5 out of 5 stars

Beautiful buildings

I had the pleasure of visiting and was blown away with how beautiful this place was .
The staff in particular went out their way to help most welcoming .big shout out to chef ! Excellant food bravo 👏🏻 will definitely be using in the future

22 January 2025
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Reply from Audley Villages

Thank you so much for your kind words. We're delighted to hear you enjoyed your visit and that the team made you feel so welcome. We'll be sure to pass on your compliments to the chef—they’ll be thrilled to hear you loved the food! We look forward to welcoming you back in the future.

Rated 5 out of 5 stars

Great service and Gemma was able to…

Great service and Gemma was able to give us a thorough assessment of SHIPLAKE meadows

7 January 2025
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Reply from Audley Villages

Thank you for your feedback. We’re thrilled to hear you received great service and that Gemma provided a thorough assessment of Shiplake Meadows. We look forward to assisting you again in the future.

Rated 5 out of 5 stars

Impressive

A lot of information provided prior to the visit. On the day, very thorough and informative discussion with the on-site team and a visit to the show home. We were impressed with the build quality and the general layout of the village.

2 January 2025
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Reply from Audley Villages

Thank you for your review. We’re delighted to hear you found the information helpful and enjoyed your visit. It’s wonderful to know you were impressed with the build quality and layout of the village. We look forward to assisting you further.

Rated 5 out of 5 stars

All the Audley Village staff were very…

All the Audley Village staff were very pleasant and helpful. We were met and offered refreshments upon our arrival, taken to our suite to deposit our overnight cases, and shown around the facilities. Dinner and breakfast were provided, the facilities were clean, and every effort was made to make our stay as comfortable as possible. We were taken to view several units, and nothing was too much trouble. All our queries and requests for information were provided within the time frame promised. We cannot praise the Audley staff enough.

14 December 2024
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Reply from Audley Villages

Thank you for your wonderful feedback. We’re delighted to hear you had such a positive experience during your stay. Our team takes great pride in ensuring every guest feels welcome and well cared for, and it’s lovely to know their efforts made your visit enjoyable. If you have any further questions, please don’t hesitate to reach out.

Rated 5 out of 5 stars

The atmosphere was was very welcoming…

The atmosphere was was very welcoming staff very friendly especially William and Elle, apartment very tasteful, thank you very much for a excellent lunch , kind regards Mary & Richard Bailey x

14 December 2024
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Reply from Audley Villages

Dear Mary & Richard,

Thank you for your kind words. We're delighted you enjoyed the welcoming atmosphere, our team's service, and your lunch with us. William and Elle will be thrilled to hear your lovely feedback. We hope to see you again soon.

Rated 4 out of 5 stars

Personal thoughts

Standard of accommodation
Friendly and thoughtful sales meeting

12 December 2024
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Reply from Audley Villages

Thank you for your feedback! We're pleased to hear you were impressed with the accommodation and found our sales team friendly and thoughtful. We look forward to welcoming you again.

Rated 4 out of 5 stars

Very welcoming staff and a lovely…

Very welcoming staff and a lovely building. Just demoted one star because the decor in the communal areas seems a little old-fashioned. It used to be more modern and stylish. Design by committee is rarely successful.

11 December 2024
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Reply from Audley Villages

Thank you for your feedback. We’re glad you found our staff welcoming and the building lovely. We appreciate your comments on the décor and will share them with the team as we continually look for ways to enhance our spaces.

Rated 5 out of 5 stars

The visit was very informative and very…

The visit was very informative and very helpful. We came home with all the information we needed. We are now processing all the information. We enjoyed our look round the properties for sale and now need to make decisions. We thought the sales manager Jennifer Gregory was very professional and very thorough.

5 December 2024
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Reply from Audley Villages

Thank you for your wonderful feedback. We're delighted to hear you found the visit informative and helpful. It's great to know Jennifer provided such a professional and thorough experience. Please don’t hesitate to reach out if you need further assistance.

Rated 5 out of 5 stars

Samantha was very pleasant

Samantha was very pleasant, Answering all questions in a very respectful & professional manner

3 December 2024
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Reply from Audley Villages

Thank you for taking the time to leave us a review, we will pass your kind feedback on to Samantha.

Rated 4 out of 5 stars

Lovely place but traffic an issue

Apart from the traffic congestion and the difficulty in parking, once inside, we were made to feel very welcome. We were very impressed by all the facilities offered . The whole place was immaculate and the flat we were shown was very modern and spacious.

2 December 2024
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Reply from Audley Villages

Thank you for your kind feedback. We’re thrilled you felt welcomed and were impressed by our facilities, cleanliness, and the spacious, modern apartment. We appreciate your patience with the parking and traffic, and we hope to see you again soon.

Rated 5 out of 5 stars

Certainly Worth Considering...

Very informative, shown around various property options. Everything explained well.

26 November 2024
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Reply from Audley Villages

Thank you for taking the time to leave us a review, we are so pleased you enjoyed your visit and tour of our properties.

Rated 5 out of 5 stars

We found the village to be outstanding …

We found the village to be outstanding and very friendly and welcoming.

19 November 2024
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Reply from Audley Villages

Thank you for leaving us a five-star review, we are so pleased to hear we made you feel welcome we will be sure to pass your kind feedback on to the team.

Rated 5 out of 5 stars

Very nice sales person

Very nice sales person, loved the show flat, surroundings, events on offer restaurant and lunch was very nice.

19 November 2024
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Reply from Audley Villages

We are so pleased to hear you enjoyed your tour and of course lunch! Please do reach out if we can answer any further questions for you.

Rated 5 out of 5 stars

Excellent service

The overall impression of Audley Redwood was excellent. The moment you walk in you get a good feeling. The team without doubt were very professional and so friendly. Very reassuring for a potential new buyer. Samantha the sales manager was just amazing. Making what can be a difficult decision so much easier with her smile and warmth.

16 November 2024
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Reply from Audley Villages

We are so pleased to hear you felt so welcome when meeting Samantha and that you had a very informative visit. We will make sure we pass your lovely feedback on to Samantha and the Redwood team.

Rated 5 out of 5 stars

Especially Louise

Especially Louise, and also staff and residents made us and our 2 little dogs so welcome and feel at home . We are so excited to come again and stay over and how exciting Louise has invited us to various events which we are looking forward to coming the facilities are amazing and we can see we could be happy with you all Thank you Elizabeth and Kelvin Ryland

14 November 2024
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Reply from Audley Villages

Thank you so much for taking the time to leave us detailed feedback. We are so pleased to hear Louise made you feel so welcome, we hope you have a fabulous overnight stay.

Rated 5 out of 5 stars

KIM is very GOOD very professional and…

KIM is very GOOD very professional and answered all our questions indeed

7 November 2024
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Reply from Audley Villages

Thank you for taking the time to leave us feedback, we are pleased to hear you enjoyed your meeting with Kim and felt all your questions were answered we will be sure to pass your feedback on.

Rated 5 out of 5 stars

The knowledge of how the village works…

The knowledge of how the village works and the general kindness of the lady who showed me round. Nothing was too much trouble.

7 November 2024
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Reply from Audley Villages

Thank you for your kind feedback, we are so pleased you were made to feel so welcome.

Rated 5 out of 5 stars

We found Sarah your sales…

We found Sarah your sales representative most professional and Knowledgeable.
Nothing was to much trouble.
The development was most impressive and we are waiting to view the clubhouse which was unavailable at the time.

1 November 2024
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Reply from Audley Villages

Thank you for taking the time to leave us feedback, we are pleased to hear you found your meeting with Sarah informative and we look forward to welcoming you back to visit the Health Club facilities.

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