Richard Kendall Estate Agent Reviews 1,034

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly demeanor, noting that they go above and beyond to ensure a smooth process. The service is frequently described as excellent, with many appreciating the clear explanations, regular updates, and proactive communication. People feel well-informed and supported throughout their interactions, highlighting the efficiency and responsiveness of the customer service team. However, some people were dissatisfied with infrequent updates on their property and mentioned having to chase the company for information on several occasions.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for being helpful,... See more

Service

Clients share positive opinions on service, consistently praising the professionalism, efficiency, and... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the excellent communication... See more

Response time

People report positive experiences with response times. Customers consistently praise the quick and efficient... See more

Customer communications

Consumers find contact to be positive, highlighting prompt follow-ups and regular communication. Many... See more

Based on these reviews

Rated 5 out of 5 stars

Excellent service from start to finish. Needed a rental as we had sold our house and hadn’t found a new one! Everything was explained clearly by Alice and organised swiftly. Very professional. Would... See more

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Rated 5 out of 5 stars

We have just sold our house through Richard Kendall and even though we were dreading the 3 - 4 month wait and the stress, I can honestly say it has gone really smoothly, one of the main reasons for... See more

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Rated 5 out of 5 stars

Amanda at the Pontefract office is amazing! She is on top of everything, keeps in regular contact and makes you feel like your house sale is genuinely important to her. She also keeps in contact w... See more

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Rated 5 out of 5 stars

Richard Kendal get it right. You feel like they are with you every step of the way. Regular communication, advice, weekly follow ups to check in. Karen Marijewko was our agent and she was brilliant fr... See more

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Rated 5 out of 5 stars

I've sold both my Mothers and Sisters house with Richerd Kendall Ossett branch. Excellent company, very professional, polite and friendly staff, nothing too much trouble. All the staff was very he... See more

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Rated 5 out of 5 stars

This is the second time we have used Richard Kendall to sell a property . They are very efficient and responsive at all times, Karen Marijewko has been outstanding from start to finish. Highly profe... See more

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Rated 5 out of 5 stars

Elizabeth Cooke gave us fabulous professional help with the sale of 4 properties - she is very approachable and efficient . In our most recent sale of a leasehold flat with more complex issues she w... See more

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Rated 5 out of 5 stars

We’ve recently completed on our first owned home so there were many things we didn’t understand that well in the buying process. Amanda helped us a lot. From start to finish and even after the sale Am... See more

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Rated 5 out of 5 stars

We cannot speak highly enough about the service we have received from this company. All company’s are really rated mainly by the actions of their employees, and in this case that is highly applicable.... See more

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Rated 5 out of 5 stars

We have never sold a house before and had heard that it can be a very stressful process. In many ways it was, but the whole experience was made much more bearable and positive due to the great service... See more

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Rated 5 out of 5 stars

We dealt with Shireen and Catherine at the Wakefield office for our house sale and they were fantastic from start to finish, even when the first sale fell through. They were available to speak to when... See more

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Rated 5 out of 5 stars

Leah was absolutely amazing throughout my whole house buying process. From start to finish she chased things up and updated me, always had good communication and answered any questions/queries I had p... See more

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Rated 5 out of 5 stars

Staff at Richard Kendall’s were most helpful throughout our house move experience. Donna and Joanne were amazing dealing with the sale and kept us informed every step of the way, dealing with any quer... See more

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Rated 5 out of 5 stars

Richard Kendall Estate Agents in Pontefract provided an excellent service for our house sale. Amber Hamilton kept us up to date with viewings, offers and helped to make the process run smoothly. It... See more

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Rated 5 out of 5 stars

We've bought and sold a number of properties over a long period of time and each time we've used Richard Kendall. The service we receive, especially from Liz Cooke, who has handled most of our dealing... See more

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Rated 5 out of 5 stars

We have just moved house and Richard Kendall dealt with both our purchase and sale , they have been brilliant, very professional and efficient. A special mention to Karen at the Wakefield branch who w... See more

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Rated 5 out of 5 stars

We purchased a house through Richard Kendall, and though there was issues with the solicitors Karen Marijewko was fantastic in her communication and help. Things often go wrong in these things but K... See more

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Rated 5 out of 5 stars

I sold my house through Richard Kendall and Elizabeth Cooke was my point of contact. She was amazing - kept me updated with the progress of everything weekly, ringing round everyone; was happy to answ... See more

Rated 5 out of 5 stars

I completed last week and I can’t fault Karen Marijewko’s communication. The process was long (through no fault of Richard Kendall), but I always got a weekly update from Karen and, if she was going t... See more

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Rated 5 out of 5 stars

Richard Kendall estate agent provided us with an excellent service. We were kept informed at all stages, which was worth every penny as our solicitors were less than informative. They knew what was h... See more

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Rated 5 out of 5 stars

Recently sold mum and dad’s house, My childhood home. The Lady in charge of our sale was Liz. She was absolutely amazing. Kept me updated on all aspects of the sale. Any questions, she just picked u... See more

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Rated 5 out of 5 stars

Liz at Richard Kendall's is a superstar. She kept me fully informed throughout the process in a friendly and reassuring way. She kept in touch with all parties ensuring great communication. This made... See more

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Rated 5 out of 5 stars

Donna and Suzanne at ossett were absolutely amazing with the sale of our property, From start to finish the communication was outstanding, Definitely recommend them, we are currently using t... See more

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Rated 5 out of 5 stars

I'm so glad I decided to go with Richard Kendall to sell my house. They were very professional and informative and kept me updated throughout. A particular thankyou to Karen Marjewko my sales consulta... See more

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Rated 2 out of 5 stars

Disappointing service from Richard Kendall. We encountered many issues with them such as infrequent updates on our property, chasing them on many occasions for updates. They took some outside photos a... See more

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Rated 5 out of 5 stars

I’ve used Richard Kendall a few times over the years for both buying and selling and I would highly recommend them. I’ve just completed on a sale and my main contact was Elizabeth Cooke at the Wake... See more

Rated 5 out of 5 stars

The process from booking a valuation right up until the completion has been very good, with polite, friendly and informative staff. Donna and Joanne have kept me updated every step of the way going t... See more

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Rated 5 out of 5 stars

Suzanne and Donna dealt with our sale very professionaly. I was regularly updated on the progress. They were in contact with our solicitor (who they recommended) and this seemed to make the updates... See more

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Rated 5 out of 5 stars

Karen did a great job with this one for us. Sales take forever to go through these days, so you need someone like Karen on your side constantly checking on the buyer and both sets of solicitors, to m... See more

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Rated 5 out of 5 stars

A big Thankyou to Liz & all at Kendall’s for handling the sales of our parents home . It’s been a long a difficult one with having a difficult buyer in the chain & not being able to make contact for u... See more

Rated 5 out of 5 stars

We are really happy with the service and communication from Alice at Richard Kendall. We have been renting our house out for 2 years and have been through the process of finding tenants twice. Alice... See more

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Rated 5 out of 5 stars

Incredible service from Liz Cooke, Joanne and Donna in the Wakefield office for our purchase and sale. The whole experience was so straight forward and we got really proactive and positive support thr... See more

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Rated 5 out of 5 stars

Excellent, professional service. Karen Marijewko was in regular contact throughout the process. She always had our best interests at heart and worked hard to see the house sale through as speedily as... See more

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Rated 5 out of 5 stars

I recently used Richard Kendall to secure a property. The agent who was working with me was Alice Duckett. I found Alice to be extremely proactive and pleasant to support me in securing the pro... See more

Rated 5 out of 5 stars

Fran at the Horbury office has been extremely helpful in assisting us settle in to our new home! Process has been super quick and easy, and any queries we have had so far have been replied to and reso... See more

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Rated 5 out of 5 stars

Thanks to Joanne & Donna for leading us through our recent purchase, stressful and at times seemed to be going nowhere, but we got there in the end. Could always rely on Donna to cheer us up with a ph... See more

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Rated 4 out of 5 stars

Leah was very helpful and had lots of patience particularly as things took a bit of time. However original photos could have been better. All in all Kendalls where professional and helpful. Thank y... See more

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Rated 5 out of 5 stars

Joanne and Donna have been so helpful and knowledgable when selling my late mother’s property. They organised all viewings so I didn’t need to be there as it would have been upsetting. I would highly... See more

Company replied

Rated 5 out of 5 stars

What has been an unusually complicated conveyancing process has been made much easier to deal with by the way Karen Marijewko has looked after me and my mum. Karen has been nothing but super helpful a... See more

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Rated 5 out of 5 stars

I can’t thank Karen Marijewko enough for her recent support in my recent sale and purchase. It wasn’t all smooth sailing (through no fault of Karen or Richard Kendall) but Karen went out of her way o... See more

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Rated 5 out of 5 stars

We have used Richard Kendall for many years so when deciding to sell our loved property due to heath issues this was the company we straight away contacted initially David at the Wakefield Office and... See more

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Rated 5 out of 5 stars

We would like to thank Catherine and Shireen for working so hard in our selling/buying. They were so knowledgeable, polite and extremely helpful. They gave us lots of support. All the other staff were... See more

Rated 5 out of 5 stars

Our agent Karen Marijewko super helpful and kept in regular contact with us and provide weekly progress reports. We exchanged and completed on the same day and Karen was very helpful in chasing soli... See more

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Rated 5 out of 5 stars

I take this opportunity to show my gratitude to Karen Marijewko who from the A/M Estate Agent helped myself and my Wife during this sale. At all times Karen was friendly, courteous and extremely eff... See more

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Rated 5 out of 5 stars

We recently completed on our new home after a long 6-month wait due to a complicated chain, and we couldn’t be more grateful to Amber. From start to finish, she were incredibly professional, p... See more

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Rated 5 out of 5 stars

Liz constantly provided an exceptional service. We had good communication with prompt follow up with all our queries related to the house we were buying. Liz was friendly and helpful throughout the... See more

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Rated 5 out of 5 stars

Every member of staff who supported our sale and purchase were amazing, especially Donna and Suzanne. They were incredible and put up with all my phone calls that could’ve been emails.

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Rated 4 out of 5 stars

The agent Karen M was friendly and kept me informed throughout the process of buying a flat.due to circumstances there were a couple of occasions when she was not available to answer an enquiry but ot... See more

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Rated 5 out of 5 stars

Had a great experience buying my first home through this agency. Amber was always super helpful and quick to respond to any questions I had throughout the whole process. She kept everything clear and... See more

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Rated 5 out of 5 stars

Karen was the contact for the sale of my late father’s house . Karen was in constant contact with me throughout , and was particularly helpful in the late stages once we had an offer , driving the sa... See more

Company replied


Company details

  1. Estate Agent
  2. Mortgage broker
  3. Property management company
  4. Estate Agent Auctioneer

Written by the company

We are a family run estate agent with over 55 years of experience in the Wakefield and Pontefract areas. Open 7 days a week, we offer expert support with selling, letting, buying and mortgages — all under one roof. With a focus on personal service, honest advice and local knowledge, we are proud to have helped thousands of people move home with confidence.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 50% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

House purchase

House purchase, with Elizabeth Cooke. Liz couldn't have been more helpful throughout the process, she was prompt in responding to any question or concerns, and proactive in everything she did! I'm so glad she was the individual dealing with my purchase as I couldn't have asked for better!

23 March 2026
Unprompted review
Rated 5 out of 5 stars

10/10 service!!

Recently purchased our new home through Richard Kendall in Normanton, Wakefield.
Absolutely fantastic service by Sarah Whalley! Sarah was an absolute God send throughout! She kept us regularly informed and made a stressful event so much easier!
Sarah responded to all emails quickly and answered any questions! We were so lucky to have Sarah!
My only regret was not using Richard Kendall to sell my home! If we ever move again, we’ll be using Richard Kendall without a doubt!

6 March 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend they were very…

Highly recommend they were very informative weekly chats to keep us updated (gonna miss our weekly chats with Miranda) they are super helpful and do give good recommendations for trades men etc

13 March 2026
Unprompted review
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Reply from Richard Kendall Estate Agent

Thank you so much for your lovely review. We are really pleased to hear you felt well informed throughout and enjoyed the weekly updates. We are sure Miranda will miss those chats too. It is great to know you found the team helpful and that our recommendations were useful along the way.

Your recommendation means a great deal to us and we will be sure to pass your kind words on to Miranda.

Wishing you all the very best in your new home.

Rated 4 out of 5 stars

As a first-time homebuyer

As a first-time homebuyer, I had a lot of questions, and Miranda (Normanton) was the perfect guide. She was always professional and kept me informed every step of the way. Her constant support made what could have been a stressful process feel seamless

5 March 2026
Unprompted review
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Reply from Richard Kendall Estate Agent

Thank you so much for your kind review.

We are delighted to hear that Miranda was able to support you so well throughout your first home purchase. Buying your first home can feel overwhelming, so it is wonderful to know she kept you informed and helped make the whole process feel smooth.

We will be sure to pass your lovely comments on to Miranda and the team in Normanton.

Wishing you every happiness in your new home.

Rated 5 out of 5 stars

Great Service - again!

We've bought and sold a number of properties over a long period of time and each time we've used Richard Kendall. The service we receive, especially from Liz Cooke, who has handled most of our dealings has always been 'five star'. Liz is 'on it' and always goes the extra mile to help us, I cannot recommend Liz enough. Great service, as always.

6 March 2026
Unprompted review
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Reply from Richard Kendall Estate Agent

Thank you so much for your wonderful review and for your continued trust in Richard Kendall over the years.

We are delighted to hear that you have consistently received five star service, and that Liz has looked after you so well each time. Her dedication and willingness to go the extra mile for our clients is something we are very proud of.

Your recommendation means a great deal to us and we will be sure to pass your kind words on to Liz.

Thank you again for choosing Richard Kendall.

Rated 5 out of 5 stars

Emily Dunbar was the selling agent for…

Emily Dunbar was the selling agent for the property we purchased. We found her to be friendly and helpful at all times, and efficiently followed up all queries.

27 February 2026
Unprompted review
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Reply from Richard Kendall Estate Agent

Thank you so much for your kind review.

We are delighted to hear that Emily was friendly, helpful and efficient throughout your purchase. Making sure queries are followed up quickly and keeping everything moving is so important during the process.

We will be sure to pass your lovely comments on to Emily.

Wishing you lots of happiness in your new home.

Rated 4 out of 5 stars

We dealt with Karen Marijewko at…

We dealt with Karen Marijewko at Kendalls who was acting on behalf of our seller. Karen was very helpful, efficient and available and always communicated with responses promptly. Karen was great in facilitating information between ourselves and our seller and arranging viewings. A very helpful experience all round.

27 February 2026
Unprompted review
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Reply from Richard Kendall Estate Agent

Thank you so much for your kind review.

We are delighted to hear that Karen was helpful, efficient and kept communication flowing smoothly throughout the process. Facilitating information between all parties and arranging viewings promptly is so important when progressing a purchase.

We will be sure to pass your lovely comments on to Karen.

Wishing you all the very best in your new home.

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. Needed a rental as we had sold our house and hadn’t found a new one! Everything was explained clearly by Alice and organised swiftly. Very professional. Would absolutely recommend Richard Kendall Horbury.

2 March 2026
Unprompted review
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Reply from Richard Kendall Estate Agent

We are really pleased to hear that Alice was able to help you secure a rental quickly and explain everything clearly during what can often be a busy time between moves.

It is great to know you found the process smooth and professional, and your recommendation means a great deal to us.

We will be sure to pass your kind words on to Alice and the team in Horbury.

Wishing you all the very best while you search for your next home.

Rated 5 out of 5 stars

had the absolute pleasure of working…

had the absolute pleasure of working with Karen Marijewko, and I can honestly say it was the best real estate experience I've ever had. Karen is incredibly dedicated, attentive, and goes above and beyond to ensure everything runs smoothly. Her expertise, professionalism, and genuine care made the entire process not only seamless but also enjoyable. She was always available to answer questions, provide guidance, and offer support whenever needed. I truly felt supported and understood throughout the entire journey. I would wholeheartedly recommend Karen to anyone looking for a knowledgeable, trustworthy, and exceptionally helpful real estate agent. Working with her was an absolute joy!

3 March 2026
Unprompted review
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Reply from Richard Kendall Estate Agent

Thank you so much for such a wonderful and thoughtful review. We are absolutely delighted to hear about your experience with Karen. Her dedication, professionalism and genuine care for our clients are qualities we are very proud of, and it is lovely to know she made the whole process feel smooth and enjoyable for you. Your recommendation means a great deal to us and we will be sure to pass your kind words on to Karen. Thank you again for choosing Richard Kendall.

Rated 5 out of 5 stars

Richard Kendall - Excellent Service

Elizabeth Cooke was highly supportive throughout the process, providing regular updates, and being readily available to answer any questions I had.

I would highly recommend Richard Kendall and Elizabeth!

27 February 2026
Unprompted review
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Reply from Richard Kendall Estate Agent

Thank you so much for your kind review.

We are delighted to hear that Elizabeth supported you so well throughout the process and kept you regularly updated. Being available to answer questions and offer reassurance is so important during a move. Your recommendation means a great deal to us and we will be sure to pass your lovely comments on to Elizabeth. Thank you again for choosing Richard Kendall.

Rated 5 out of 5 stars

Bought a house through Richard…

Bought a house through Richard Kendall’s and Karen was looking after the case - provided weekly updates and got things moving really quickly - a million times better than Purplebricks who I foolishly used on my own sale

27 February 2026
Unprompted review
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Reply from Richard Kendall Estate Agent

Thank you so much for your honest and positive review. We are delighted to hear that Karen kept you fully updated and helped move things along quickly throughout your purchase. Regular communication and proactive support really do make all the difference. Wishing you every happiness in your new home.

Rated 5 out of 5 stars

Lucy was great throughout the start to…

Lucy was great throughout the start to finish process of our purchase.
Considering it turned out to be more complex than originally thought, she was so persistent in the getting the purchase completed as quick as she could within her powers.
She was great at communication with the legal teams and never gave up and got us the best outcome ever...... our forever home.

Thanks again
The Parkers

26 February 2026
Unprompted review
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Reply from Richard Kendall Estate Agent

Thank you so much for your lovely review, The Parkers. We are delighted to hear that Lucy supported you so well from start to finish, especially when the purchase became more complex than first expected. Her persistence and clear communication with the legal teams clearly made a real difference. Helping you secure your forever home is exactly what we strive for, and it is wonderful to know Lucy played such an important part in that journey.
We will be sure to pass your kind words on to her. Wishing you many happy years in your new home.

Rated 5 out of 5 stars

Sell of property

Just sold my dad’s house with Richard Kendall and had an excellent service from start to finish. Karen Marijewko from the Wakefield office guided us through the process and was extremely professional and helpful throughout. Would highly recommend!

28 February 2026
Unprompted review
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Reply from Richard Kendall Estate Agent

Thank you so much for your kind review. We are really pleased to hear that you received excellent service from start to finish and that Karen supported you so well throughout the sale of your dad’s house. We understand how important it is to feel guided and reassured during the process. Your recommendation means a great deal to us and we will be sure to pass your lovely comments on to Karen. Wishing you all the very best moving forward.

Rated 5 out of 5 stars

Great experience

We dealt with Shireen and Catherine at the Wakefield office for our house sale and they were fantastic from start to finish, even when the first sale fell through. They were available to speak to whenever we needed and ensured we were up to date with what was going on.

20 February 2026
Unprompted review
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Reply from Richard Kendall Estate Agent

Thank you so much for your lovely review.

We are delighted to hear that Shireen and Catherine supported you so well throughout your sale, especially after the first one fell through. Staying in touch and keeping you fully updated is so important, and it is great to know they were always there when you needed them.

We will be sure to pass your kind words on to them both.

Wishing you all the very best in your new home.

Rated 5 out of 5 stars

Great service from Richard Kendal…

Great service from Richard Kendal especially Elizabeth extremely professional good job done

13 February 2026
Unprompted review
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Reply from Richard Kendall Estate Agent

Thank you very much for your kind review.

We are delighted to hear you were pleased with the service and that Elizabeth looked after you so professionally.

We will be sure to pass your lovely comments on to her.

Thank you again for choosing Richard Kendall.

Rated 5 out of 5 stars

Just sold and bought a house through…

Just sold and bought a house through Richard Kendall. I can’t praise them enough. Karen and Emily for their first class service. Always on hand with advice and guidance. Communication was first class. Checking in weekly to keep me updated. Thank you

19 February 2026
Unprompted review
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Reply from Richard Kendall Estate Agent

Thank you so much for your wonderful review.

We are delighted to hear that Karen and Emily provided such first class service and were there with advice and guidance throughout your sale and purchase. Regular updates and clear communication are so important, so it is great to know this helped keep everything on track for you.

We will be sure to pass your kind words on to them both.

Wishing you every happiness in your new home.

Rated 5 out of 5 stars

We purchased a house through Richard…

We purchased a house through Richard Kendall, and though there was issues with the solicitors Karen Marijewko was fantastic in her communication and help. Things often go wrong in these things but Karen made it all go through and was a massive source of help.

Would recommend.

16 February 2026
Unprompted review
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Reply from Richard Kendall Estate Agent

Thank you so much for your kind review.

We are really pleased to hear that Karen was able to support you and keep everything moving despite the issues along the way. Clear communication and reassurance can make all the difference, so it is lovely to know she was such a help throughout your purchase.

Your recommendation means a great deal to us and we will be sure to pass your kind words on to Karen.

Wishing you all the very best in your new home.

Rated 5 out of 5 stars

Excellent service

Joanne and Donna have been so helpful and knowledgable when selling my late mother’s property. They organised all viewings so I didn’t need to be there as it would have been upsetting. I would highly recommend these ladies and the whole team at Richard Kendall.

4 February 2026
Unprompted review
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Reply from Richard Kendall Estate Agent

Thank you so much for your kind review. We are very glad Joanne and Donna were able to support you during what must have been a difficult time. Organising and accompanying the viewings so you did not have to be there is exactly the care we always aim to provide. Your recommendation means a great deal to us and we will be sure to pass your lovely comments on to them both. Wishing you all the very best moving forward.

Rated 4 out of 5 stars

Leah was very helpful and had lots of…

Leah was very helpful and had lots of patience particularly as things took a bit of time. However original photos could have been better.
All in all Kendalls where professional and helpful. Thank you Leah.

9 February 2026
Unprompted review
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Reply from Richard Kendall Estate Agent

Thank you for your review and for your honest feedback. We are really pleased to hear that Leah was helpful and patient throughout, especially while things were taking a little longer than expected. We will make sure your kind comments are passed on to her. We also appreciate your feedback regarding the photos, as this is always helpful for us to review and improve. Thank you again for choosing Richard Kendall and we wish you all the very best moving forward.

Rated 5 out of 5 stars

Suzanne and Donna dealt with our sale…

Suzanne and Donna dealt with our sale very professionaly. I was regularly updated on the progress. They were in contact with our solicitor (who they recommended) and this seemed to make the updates easier. We bought the house from them some 9 years ago and used them for our sale. Would highly recommend them both.

30 January 2026
Unprompted review
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Reply from Richard Kendall Estate Agent

Thank you so much for your kind review and for coming back to us again after all these years. We are really pleased to hear that Suzanne and Donna handled your sale so professionally and kept you regularly updated throughout. It is great to know the communication with the solicitor also helped make the process easier for you. Your recommendation means a great deal to us and we will be sure to pass your lovely comments on to them both. Wishing you all the very best in your next chapter.

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