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2.0

Poor

TrustScore 2 out of 5

12 reviews

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1-star

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Rated 1 out of 5 stars

After waiting over 3 weeks for our…

After waiting over 3 weeks for our lamps to get shipped the order was canceled due to wrong invetory... Customer service has been almost non-existent in this process. Won't be buying from them again, that's for sure.

16 September 2024
Unprompted review
Rated 1 out of 5 stars

Customer service never replied

The 1200 $ lamp I ordered was shipped 1 month after purchase and when it arrived it had marks of dirty fingers embedded in the lamp shade made of felt. I have sent 3 complaints without answer and called 5 times - no agents are available at any time.

5 February 2024
Unprompted review
Show reviews in all languages. (12 reviews)

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