Delivery times are very long. Customer support does not respond. I finally received the product after almost a month. All in all, however, it was not a very positive experience with this shop. Die... See more
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Aumille is a luxury fashion brand founded in 2024, dedicated to redefining high-end fashion with an emphasis on elegance, precision, and timeless style.
Belgium
Replied to 19% of negative reviews
Typically replies within 2 weeks
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This site isn’t what you think it is. I personally ordered a cardigan (order#13438) on 24 of September and still no response on where it’s at right now. When I ordered it I clearly saw it said (in stock). When purchased I didn’t get a mail saying it was a pre-order, it said ”delivered, on it’s way”. I didn’t receive a tracking-number or anything like that, after mailing them they answered me and said it was a pre order. My mail didn’t say anything about a pre order and is at this moment very inconvenient, My mail about a refund hasen’t been answered, a cardigan when winter is creeping up? You think I planned for that? Don’t know how they manage to have a new dropp when people still hasen’t received there orders from the August dropp around 2 months ago according to every comment section on their socials. Don’t buy here until they fix this matter and Aumille! Please answer me about this, I really want some answers or some sort of explanation why it was so messy ordering from you guys. Have a wonderful day!
order#13438

Reply from Aumille
I bought a hoodie last week and it arrived yesterday, amazing packaging and amazing quality🙌🏻
I had the wrong size and could have exchanged it, good service, they are not difficult as they should be.
I bought the striped pants. The delivery was fast and the pants are of good quality.
Service was solid, just seemed like they were super busy. I’m happy with the jacket I got, definitely go for the slim fit if you’ve got skinny arms. Shipping was decent, could be a bit quicker, but I’ll definitely be ordering again.
I have had a wonderful time with Aumille the shipping is fast and the t-shirts are good quality the shipping took for me only 3 days which is really fast
I had the wrong size and could have exchanged it, good service, they are not difficult as they should be.
I have been waiting 53 days now. The site said it would be delivered in 3-4 days. Also very bad communication. Very disappointed. Not trustworthy. I would give a 0 star review if I could.
Placed an order on the 2th of September. Sent an enquiry via email the same day. Sent another email regarding lack of shipment details, and the fact that i have waited for over a month. Never recieved a reply to any of my emails, and have still not recieved my jacket (16th of October)…
Update 7/11: after i left this review, they sent me an email saying that they’ve lost my parcel, and they would send a new one. The new parcel have been stuck in Belgium since, and weirdly it has the same tracking as the last one… and no; it was not a pre order

Reply from Aumille
Delivery times are very long. Customer support does not respond. I finally received the product after almost a month. All in all, however, it was not a very positive experience with this shop.
Die Lieferzeiten sind sehr lang. Der Kundensupport antwortet nicht. Ich habe das Produkt dann nach fast einem Monat doch noch erhalten. Alles im allem aber eine nicht ganz positive Erfahrung mit dem Shop.

Reply from Aumille
I ordered 21 september my order would get shipped end september we are 13 october and i still did not get any shipping information, i had sent an email it just got ignored..
I hope this problem can be resolved and i will get my items soon or my money back.

Reply from Aumille
I ordered a jacket on September 21st, but I still haven’t received any shipping confirmation—only the order confirmation. I’ve tried contacting them via email multiple times, but I haven’t received any response. Very disappointed with the lack of communication and customer service.
Order#13365

Reply from Aumille
Ordered on the 29 of September label was created on 5 October and since then no update or reaction about my order

Reply from Aumille
Do not buy their products. They do not send the goods but collect the money. Afterwards they do not answer phone calls or mails.
I was supposed to receive a mail with shipping details. 3 weeks later I still have not received anything.

Reply from Aumille
Hello,
I ordered a cardigan on September 20th and it still hasn't arrived. I've contacted them, but they haven't responded.At this point it seems I've lost my money so I recommend not ordering from this site.
I want to know further if it'll arrive or a refund.
Greetings, Pablo Poveda.

Reply from Aumille
I placed my order (#13229) on September 20, but I haven’t received any shipping confirmation or tracking number yet. I’ve sent an email to your support but didn’t get any reply.
Also, I noticed that your shipping policy mentions delivery only within Europe, but I live in the United States. Could you please clarify if you actually ship to the US and when my order will be dispatched?
I really like your products and I’m hoping this can be resolved soon — I just need a clear update on the shipping status.
I order 3 items and its been nearly a week. I have yet to recieve any news regarding my order. I’ve send an email their way but there hasn’t been any response yet. I most certainly hope i hear something soon for i am getting worried.

Reply from Aumille
I ordered a coat on 27th of September Saturday and didn’t receive an email confirming my order. So I have emailed the company and had no reply from them at all about when my order will be shipped or if I am able to track it. I understand you offer pre orders but this states it will be shipped middle or end of September and we are now in October, this seems like something I should have been told about. It is also been 4 working days and no shipping info has been sent to me when checking out I was told 5-7 days shipping, times overall and that I would find out about it being shipped within 3 days. Which has not happened . I would like clarification on when this will be sent as you have replied yet I can see in the products description all orders shipped within 1-3 days which seems rather misleading once resolved and I receive my coat I will be more than happy to modify this review. It also states pre ordered shipped end of September/ middle. 13/10 and still nothing I have received a shipping label but this hasn’t changed for over a week.

Reply from Aumille
I order a green puffer jacket and its been nearly a week. I have yet to recieve any news regarding my order. I’ve send an email their way but there hasn’t been any response yet. I most certainly hope i hear something soon for i am getting a little worried.

Reply from Aumille
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