Kimberley resolved an embarrassing issue for me. I ordered a made to order ring and picked the wrong address when I ordered it. I just caught the error and Kimberly resolved it. I had wanted to send t... See more
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Review summary
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Do I need or can I afford a tennis bracelet right now? No! But Yolo. After I ordered my emerald one, I got an add for an ombre one, which is why I'd initially been looking for. I sent an email to cust... See more
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I had an issue regarding my recent order I placed. I reached out to customer service and Jessah responded to my request very quickly and made everything right. So the earrings I fell in love with ar... See more
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Aurate is not just great jewelry the service is so good - they are always responsive about any query or question and resolves anything very quickly. thank you so much Aurate, I can't stop buying yo... See more
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Company details
Written by the company
Iconic designs, purest gold, honest pricing, handcrafted in New York City – accept nothing less. | FREE SHIPPING + FREE RETURNS
Contact info
New York, United States
- care@auratenewyork.com
- auratenewyork.com
4.0
Great
5k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 1 week
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Edmar was very helpful as I tried to…
Edmar was very helpful as I tried to cancel my order. Thank you Edmar.
20 June 2026
Reply from Aurate New York
Hi Timothy,
Thank you so much for your kind words!
We're delighted to hear that our team was able to assist you and provide helpful support with your order. We'll be sure to pass along your feedback—recognition like this means a great deal to our team.
Thank you for taking the time to share your experience and for choosing AUrate. We truly appreciate your support and hope to have the opportunity to assist you again in the future.
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
Prompt and helpful
23 June 2026
Reply from Aurate New York
Hi Emily,
Thank you for your review!
We're delighted to hear that you found our team prompt and helpful. Providing responsive, attentive support is very important to us, and it's always rewarding to know we've made a positive impact on your experience.
We truly appreciate your feedback and your support of AUrate. Thank you for taking the time to share your experience, and we look forward to assisting you again in the future.
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
Reply from Aurate New York
Hi Karen,
Thank you for your kind feedback!
We're so glad to hear that you found it easy to reach us and that our team was able to respond quickly. Providing timely, helpful support is something we strive for every day, and it's wonderful to know that your experience reflected that.
We truly appreciate you taking the time to share your thoughts and for choosing AUrate.
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
Aurate successfully fixed a problem with an order
Kimberley resolved an embarrassing issue for me. I ordered a made to order ring and picked the wrong address when I ordered it. I just caught the error and Kimberly resolved it. I had wanted to send the item to CT- she told me what to do, but it was easier to ship it to an NY address so she took care of that for me. AUrate’s customer service is responsive and fixes problems. I have definitely ordered more jewelry as a result.
22 June 2026
Reply from Aurate New York
Hi Lauren,
Thank you so much for sharing your experience!
We're delighted to hear that our team was able to assist you and quickly resolve the shipping address issue for your made-to-order ring. We understand how stressful it can be to discover an error after placing an order, and we're glad we could help find a solution that worked for you.
Providing responsive, thoughtful service is something we strive for every day, so it's incredibly rewarding to know that our team's support made a positive difference. We'll be sure to share your kind words with her—she'll be thrilled to hear them!
Thank you for your trust in AUrate and for choosing us for your jewelry purchases. We're especially grateful to hear that your experience has given you the confidence to shop with us again. We look forward to creating more pieces you'll love for years to come.
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
Great, responsive customer servoce
I inquired about the status of my order. Customer service responded very promptly with thorough, professional information.
22 June 2026
Reply from Aurate New York
Hi Jenn,
Thank you for taking the time to share your experience!
We're so pleased to hear that our team was able to provide a prompt, thorough, and professional update on your order. We understand how important it is to stay informed, and we're always committed to providing clear communication and support every step of the way.
Your kind words mean a great deal to us and will certainly be shared with our team. Thank you for choosing AUrate—we truly appreciate your support and look forward to serving you again in the future.
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
Very difficult placing order
Very difficult placing order. Accidentally bought two hoop earrings for $ 233.26. Have twice requested cancellation of second order , however, you have not replied. I need a cancellation confirmation for the purchase of the second order.
martyconroy39@gmail,net CV
20 June 2026
Reply from Aurate New York
Hi Marty,
We're sorry to hear your ordering experience was frustrating.
We'd like to clarify that we did receive your cancellation request and replied to you a few days ago confirming that your second order had already been canceled. You will not be charged for that canceled order.
If further questions come up, feel free to shoot us an email at care@auratenewyork.com or use our live chat service from Monday-Friday 10 am - 6 pm EST.
Warmly,
The A-Team
My great experience continues even with…
My great experience continues even with a return. The piece I purchased was too small and they graciously provided the "return" process. What more can be said about your top-notch customer service. Other than...it's so appreciated.
17 June 2026
Reply from Aurate New York
Hi there,
Thank you so much for your kind words!
We're delighted to hear that your experience with us remained positive, even during the return process. While we're sorry the piece wasn't the perfect fit, we're glad our team was able to make the return process smooth and hassle-free for you.
Providing exceptional customer service is incredibly important to us, so it means a lot to know that our efforts made a difference. Your feedback truly brightens our day and motivates us to continue delivering the best experience possible.
Thank you for choosing AUrate and for taking the time to share your experience. We hope to help you find the perfect piece in the future!
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
Delayed shipment and UPS had a problem.
Delayed shipment and UPS had a problem.
Very delayed response by email and still couldnt solve my problem
12 June 2026
Reply from Aurate New York
Hi Isabella,
Thank you for taking the time to share your feedback.
We're sorry to hear that your experience did not meet expectations. We understand how frustrating it can be when responses take longer than expected, especially when your concern remains unresolved.
Your feedback is important to us, and we sincerely apologize for any inconvenience this has caused. We are continuously working to improve both our response times and the level of support we provide.
If your issue is still unresolved, we'd appreciate the opportunity to review it further and work toward a resolution. Please feel free to reach out to our team, and we'll do our best to assist you.
Thank you for bringing this to our attention.
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
Reply from Aurate New York
Hi Martha,
Thank you so much for your kind words!
We're thrilled to hear that you had a great experience with our team. Providing exceptional support is always our goal, and feedback like yours means a lot to us.
We truly appreciate your support and look forward to assisting you again in the future.
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
Aurate customer care team is very…
Aurate customer care team is very responsive and provides regular updates to issues/questions in a timely manner.
11 June 2026
Reply from Aurate New York
Hi there,
Thank you so much for your thoughtful feedback!
We're delighted to hear that you had a positive experience with our team. Providing timely assistance and keeping our customers informed every step of the way is extremely important to us, so it's wonderful to know that our efforts made a difference.
We truly appreciate you taking the time to share your experience, and thank you for choosing us. We look forward to assisting you again in the future!
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
Quick reply and clarified my concern!
14 June 2026
Reply from Aurate New York
Hi Leah,
Thank you so much for your kind review!
We’re really happy to hear that we were able to respond quickly and help clarify your concern. Providing fast and clear support is always our goal, so it means a lot to know that came through in your experience.
We truly appreciate your support and are always here if you need anything in the future!
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
A Great Company to Deal With
I was contacted almost immediately after sending my email regarding my shipping address. Kimberly, the account representative who corrected the shipping address was extremely efficient in correcting the error I made made after submitting my order. She’s been also in constant contact regarding an issue I had with an earring I had purchased a short time ago. She has done everything possible to correct the issue I was having with the earring.
13 June 2026
Reply from Aurate New York
Hi Samantha,
Thank you so much for your thoughtful review!
We’re truly glad to hear that you had such a positive experience and that our team was able to assist you promptly with your shipping address update and your concerns regarding your earring. It’s always our goal to provide clear communication and efficient support, so it means a lot to know we were able to make the process smooth for you.
We’ll also be sure to share your kind words with her; she will be so happy to hear your feedback.
We truly appreciate your trust and support, and we look forward to assisting you again in the future!
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
Aurate is not just great jewelry
Aurate is not just great jewelry the service is so good - they are always responsive about any query or question and resolves anything very quickly.
thank you so much Aurate, I can't stop buying your beautiful pieces!
13 June 2026
Reply from Aurate New York
Hi Annie,
Thank you so much for your incredibly kind review!
We’re truly happy to hear that you’ve had such a positive experience with both our jewelry and our team. Providing quick, helpful, and attentive support is something we care deeply about, so it means a lot to know it’s making a difference for you.
We’re also so grateful for your continued support and love for our pieces—it’s wonderful to have you as part of the AUrate community!
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
I had sent two notes to customer service…
I had sent a note to customer service twice before hearing from anyone. I waited approximately one to two weeks before submitting another inquiry. I have two purchases; one is on its way, and the other order I am still waiting on.
7 June 2026
Reply from Aurate New York
Hi Risa,
Thank you for taking the time to share your feedback.
I completely understand how frustrating it must have been to wait, especially while also keeping track of two separate orders. We also appreciate your patience while your inquiries were being reviewed.
I’m glad to hear that one of your orders is already on its way, and I understand your concern about the second order still pending.
We truly appreciate your honesty and the opportunity to improve, and we’re here to make sure the rest of your experience goes as smoothly as possible.
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
Fantastic customer service
Fantastic customer service. Responded promptly to my concern and made it right. Will be a return customer!
8 June 2026
Reply from Aurate New York
Hi Paige,
Thank you so much for your wonderful review!
We’re thrilled to hear that you had a positive experience with our team and that your concern was resolved promptly. Providing attentive and helpful service is very important to us, so it truly means a lot to know we were able to make things right for you.
We’re so grateful for your support and look forward to welcoming you back again in the future!
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
I was pleased with the timely response…
I was pleased with the timely response from the customer service team throughout figuring out how to process the repair. Communication was clear and prompt, and the issue was handled efficiently.
12 June 2026
Reply from Aurate New York
Hi Kiyoko,
Thank you so much for your thoughtful review!
We’re really glad to hear that you had a positive experience with our team and that the communication throughout your repair process was clear and timely. Providing efficient and supportive assistance is always our goal, so it means a lot to know we were able to meet that for you.
We truly appreciate your trust in us and are always here if you need anything in the future.
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
Kimberly is super fast and response.
12 June 2026
Reply from Aurate New York
Hi Ani,
We highly appreciate you for taking the time to leave us a review. We are thrilled to hear that you had a positive experience, and we are grateful for your support. It is customers like you who make our work so rewarding.
We look forward to seeing you back soon!
All the best,
The A-Team
Edmar was amazing
Edmar was amazing. My order was returned and he contacted me to ask for redelivery direction. He responded to all my emails immediately. In this era of AI and generic customer service responses, it was so delightful to deal with 1 real live person through the entire situation. I appreciate it a lot and won't forget it!
11 June 2026
Reply from Aurate New York
Hi Jennifer,
First and foremost, we want to express our appreciation for choosing to shop with us. Your support to this small but mighty team means a lot to us!
We strive to provide the best service possible. We genuinely appreciate your kind words <3
We look forward to seeing you back soon!
All the best,
The A-Team
Fast response on the status of a repair…
Fast response on the status of a repair I sent in,
11 June 2026
Reply from Aurate New York
Hi Edward,
Thank you for taking the time to leave us a review and trust! Thanks for choosing Aurate!.
Your support to this small but mighty team means a lot to us, see you back soon ;)
All the best,
The A-Team
Reply from Aurate New York
Hi Etan,
Thank you so much for your thoughtful review!
We're thrilled to hear that you had a positive experience with our team. Providing clear communication and taking the time to understand each customer's unique situation are very important to us, so your kind words truly mean a lot.
We appreciate your support and are grateful for the opportunity to assist you. Thank you for choosing us, and we look forward to helping you again in the future!
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
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