Kimberley resolved an embarrassing issue for me. I ordered a made to order ring and picked the wrong address when I ordered it. I just caught the error and Kimberly resolved it. I had wanted to send t... See more
Company replied
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Review summary
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Reviews shaping this summary
Do I need or can I afford a tennis bracelet right now? No! But Yolo. After I ordered my emerald one, I got an add for an ombre one, which is why I'd initially been looking for. I sent an email to cust... See more
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I had an issue regarding my recent order I placed. I reached out to customer service and Jessah responded to my request very quickly and made everything right. So the earrings I fell in love with ar... See more
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Aurate is not just great jewelry the service is so good - they are always responsive about any query or question and resolves anything very quickly. thank you so much Aurate, I can't stop buying yo... See more
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Company details
Written by the company
Iconic designs, purest gold, honest pricing, handcrafted in New York City – accept nothing less. | FREE SHIPPING + FREE RETURNS
Contact info
New York, United States
- care@auratenewyork.com
- auratenewyork.com
4.0
Great
5k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 1 week
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Reply from Aurate New York
Hi Martha,
Thank you so much for your kind words!
We're thrilled to hear that you had a great experience with our team. Providing exceptional support is always our goal, and feedback like yours means a lot to us.
We truly appreciate your support and look forward to assisting you again in the future.
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
Aurate customer care team is very…
Aurate customer care team is very responsive and provides regular updates to issues/questions in a timely manner.
11 June 2026
Reply from Aurate New York
Hi there,
Thank you so much for your thoughtful feedback!
We're delighted to hear that you had a positive experience with our team. Providing timely assistance and keeping our customers informed every step of the way is extremely important to us, so it's wonderful to know that our efforts made a difference.
We truly appreciate you taking the time to share your experience, and thank you for choosing us. We look forward to assisting you again in the future!
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
Quick reply and clarified my concern!
14 June 2026
Reply from Aurate New York
Hi Leah,
Thank you so much for your kind review!
We’re really happy to hear that we were able to respond quickly and help clarify your concern. Providing fast and clear support is always our goal, so it means a lot to know that came through in your experience.
We truly appreciate your support and are always here if you need anything in the future!
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
A Great Company to Deal With
I was contacted almost immediately after sending my email regarding my shipping address. Kimberly, the account representative who corrected the shipping address was extremely efficient in correcting the error I made made after submitting my order. She’s been also in constant contact regarding an issue I had with an earring I had purchased a short time ago. She has done everything possible to correct the issue I was having with the earring.
13 June 2026
Reply from Aurate New York
Hi Samantha,
Thank you so much for your thoughtful review!
We’re truly glad to hear that you had such a positive experience and that our team was able to assist you promptly with your shipping address update and your concerns regarding your earring. It’s always our goal to provide clear communication and efficient support, so it means a lot to know we were able to make the process smooth for you.
We’ll also be sure to share your kind words with her; she will be so happy to hear your feedback.
We truly appreciate your trust and support, and we look forward to assisting you again in the future!
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
Aurate is not just great jewelry
Aurate is not just great jewelry the service is so good - they are always responsive about any query or question and resolves anything very quickly.
thank you so much Aurate, I can't stop buying your beautiful pieces!
13 June 2026
Reply from Aurate New York
Hi Annie,
Thank you so much for your incredibly kind review!
We’re truly happy to hear that you’ve had such a positive experience with both our jewelry and our team. Providing quick, helpful, and attentive support is something we care deeply about, so it means a lot to know it’s making a difference for you.
We’re also so grateful for your continued support and love for our pieces—it’s wonderful to have you as part of the AUrate community!
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
I had sent two notes to customer service…
I had sent a note to customer service twice before hearing from anyone. I waited approximately one to two weeks before submitting another inquiry. I have two purchases; one is on its way, and the other order I am still waiting on.
7 June 2026
Reply from Aurate New York
Hi Risa,
Thank you for taking the time to share your feedback.
I completely understand how frustrating it must have been to wait, especially while also keeping track of two separate orders. We also appreciate your patience while your inquiries were being reviewed.
I’m glad to hear that one of your orders is already on its way, and I understand your concern about the second order still pending.
We truly appreciate your honesty and the opportunity to improve, and we’re here to make sure the rest of your experience goes as smoothly as possible.
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
Fantastic customer service
Fantastic customer service. Responded promptly to my concern and made it right. Will be a return customer!
8 June 2026
Reply from Aurate New York
Hi Paige,
Thank you so much for your wonderful review!
We’re thrilled to hear that you had a positive experience with our team and that your concern was resolved promptly. Providing attentive and helpful service is very important to us, so it truly means a lot to know we were able to make things right for you.
We’re so grateful for your support and look forward to welcoming you back again in the future!
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
I was pleased with the timely response…
I was pleased with the timely response from the customer service team throughout figuring out how to process the repair. Communication was clear and prompt, and the issue was handled efficiently.
12 June 2026
Reply from Aurate New York
Hi Kiyoko,
Thank you so much for your thoughtful review!
We’re really glad to hear that you had a positive experience with our team and that the communication throughout your repair process was clear and timely. Providing efficient and supportive assistance is always our goal, so it means a lot to know we were able to meet that for you.
We truly appreciate your trust in us and are always here if you need anything in the future.
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
Kimberly is super fast and response.
12 June 2026
Reply from Aurate New York
Hi Ani,
We highly appreciate you for taking the time to leave us a review. We are thrilled to hear that you had a positive experience, and we are grateful for your support. It is customers like you who make our work so rewarding.
We look forward to seeing you back soon!
All the best,
The A-Team
Edmar was amazing
Edmar was amazing. My order was returned and he contacted me to ask for redelivery direction. He responded to all my emails immediately. In this era of AI and generic customer service responses, it was so delightful to deal with 1 real live person through the entire situation. I appreciate it a lot and won't forget it!
11 June 2026
Reply from Aurate New York
Hi Jennifer,
First and foremost, we want to express our appreciation for choosing to shop with us. Your support to this small but mighty team means a lot to us!
We strive to provide the best service possible. We genuinely appreciate your kind words <3
We look forward to seeing you back soon!
All the best,
The A-Team
Fast response on the status of a repair…
Fast response on the status of a repair I sent in,
11 June 2026
Reply from Aurate New York
Hi Edward,
Thank you for taking the time to leave us a review and trust! Thanks for choosing Aurate!.
Your support to this small but mighty team means a lot to us, see you back soon ;)
All the best,
The A-Team
Reply from Aurate New York
Hi Etan,
Thank you so much for your thoughtful review!
We're thrilled to hear that you had a positive experience with our team. Providing clear communication and taking the time to understand each customer's unique situation are very important to us, so your kind words truly mean a lot.
We appreciate your support and are grateful for the opportunity to assist you. Thank you for choosing us, and we look forward to helping you again in the future!
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
helpful!
they were able to apply a discount code retroactively to my order after i had forgotten to use it. so helpful!
10 June 2026
Reply from Aurate New York
Hi Sara,
Thank you so much for your kind review!
We're delighted to hear that our team was able to help apply your discount code after your order was placed. We understand how easy it is to miss a code during checkout, and we're always happy to assist whenever possible.
Your feedback truly means a lot to us, and we're so glad we could make your experience a positive one. Thank you for choosing us, and we look forward to helping you again in the future!
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
Reached out to customer service because concern about delivery
Reached out to customer service because I had concern regarding a delivery while I’d be out of town and Jessah was so helpful and friendly. Quick to respond and provided me with several options!
Can’t wait to get my jewelry!
8 June 2026
Reply from Aurate New York
Hi Jennifer,
Thank you so much for your kind feedback!
We’re so happy to hear that our team was able to assist you and make the process smooth and stress-free while you were managing your travel plans. It’s wonderful to know she was quick to respond and provided you with helpful options.
We’ll be sure to share your kind words with her and the team—it will mean a lot!
We truly appreciate your support and can’t wait for you to receive your jewelry. We hope you absolutely love it when it arrives!
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
Reply from Aurate New York
Hi Supurna,
Thank you so much for your kind feedback!
We’re truly glad to hear that you had a positive experience and found our team helpful, communicative, and polite. We always aim to provide clear, thoughtful, and supportive assistance, so it means a lot to know that came through.
We really appreciate you taking the time to share this, and we look forward to helping you again in the future!
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
Good customer service
Good customer service - always gets back to you in a timely matter!!
8 June 2026
Reply from Aurate New York
Hi Gina,
Thank you so much for your kind feedback!
We’re really glad to hear that you’ve had a positive experience with our team and been able to respond to you in a timely manner. Providing prompt and helpful support is something we truly prioritize.
We appreciate your support and look forward to assisting you again in the future!
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
Kimberly was very helpful.
8 June 2026
Reply from Aurate New York
Hi Rachel,
Thank you so much for your kind feedback!
We’re delighted to hear that our team was able to assist you and make your experience a positive one. We’ll be sure to share your kind words with her—it will mean a lot to the team.
We truly appreciate your support and look forward to helping you again in the future!
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
Customer service is excellent
Customer service is excellent! Promptly and efficiently handled my issue.
20 May 2026
Unprompted review
Reply from Aurate New York
Hi there,
Thank you so much for your kind review!
We're delighted to hear that you had a positive experience with our customer care team. Providing prompt, efficient, and thoughtful support is something we strive for every day, so it's wonderful to know we were able to assist you effectively.
We truly appreciate your support and look forward to assisting you again in the future!
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
Reply from Aurate New York
Hi Jaya,
Thank you so much for your wonderful feedback!
We're thrilled to hear that you love our products and that they've met your expectations. Knowing that you’re happy with both the quality and that each piece is exactly as shown means the world to us.
Thank you for your continued support and trust in our brand. We look forward to creating more pieces you'll love for years to come!
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
Reply from Aurate New York
Hi Sara,
Thank you so much for your kind words!
We're delighted to hear that you found our team responsive and helpful. Providing exceptional service and support is always our goal, and feedback like yours means a great deal to us.
We truly appreciate your support and look forward to assisting you again in the future!
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
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