Kimberley resolved an embarrassing issue for me. I ordered a made to order ring and picked the wrong address when I ordered it. I just caught the error and Kimberly resolved it. I had wanted to send t... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Do I need or can I afford a tennis bracelet right now? No! But Yolo. After I ordered my emerald one, I got an add for an ombre one, which is why I'd initially been looking for. I sent an email to cust... See more
Company replied
I had an issue regarding my recent order I placed. I reached out to customer service and Jessah responded to my request very quickly and made everything right. So the earrings I fell in love with ar... See more
Company replied
Aurate is not just great jewelry the service is so good - they are always responsive about any query or question and resolves anything very quickly. thank you so much Aurate, I can't stop buying yo... See more
Company replied
Company details
Written by the company
Iconic designs, purest gold, honest pricing, handcrafted in New York City – accept nothing less. | FREE SHIPPING + FREE RETURNS
Contact info
New York, United States
- care@auratenewyork.com
- auratenewyork.com
4.0
Great
5k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Kimberly was great at assisting me in…
Kimberly was great at assisting me in with my missing item and made sure it was fixed in a timely manner!
27 April 2026
Reply from Aurate New York
Hi Maria,
We highly appreciate you for taking the time to leave us a review. We are thrilled to hear that you had a positive experience, and we are grateful for your support. It is customers like you who make our work so rewarding.
We look forward to seeing you back soon!
All the best,
The A-Team
Prompt quality service
I had a problem with my order and reached out via email. I received a reply almost instantly even though it was a Sunday evening. The customer service representative was able to resolve my problem very quickly and to my satisfaction.
This is the fast attentive customer service that keeps bringing me back to Au Rate for most of my jewelry purchases.
25 April 2026
Reply from Aurate New York
Hi Ara,
We highly appreciate you for taking the time to leave us a review. We are thrilled to hear that you had a positive experience, and we are grateful for your support. It is customers like you who make our work so rewarding.
We look forward to seeing you back soon!
All the best,
The A-Team
Buying from this company is always a…
Buying from this company is always a pleasure. Customer service is their priority and it shows. Their jewelry is beautifully crafted. Absolutely ❤️❤️❤️
27 April 2026
Reply from Aurate New York
Hi Maria,
First and foremost, we want to express our appreciation for choosing to shop with us. Your support to this small but mighty team means a lot to us!
We strive to provide the best service possible. We genuinely appreciate your kind words <3
We look forward to seeing you back soon!
All the best,
The A-Team
The customer service team is helpful
The customer service team is always super helpful and polite. They respond quickly and provide a solution.
24 April 2026
Reply from Aurate New York
Hi Nicole,
First and foremost, we want to express our appreciation for choosing to shop with us. Your support to this small but mighty team means a lot to us!
We strive to provide the best service possible. We genuinely appreciate your kind words <3
We look forward to seeing you back soon!
All the best,
The A-Team
Quickly resolved a replacement issue…
Quickly resolved a replacement issue and super fast shipping! Kudos!
20 April 2026
Reply from Aurate New York
Hi Tonya,
We highly appreciate you for taking the time to leave us a review. We are thrilled to hear that you had a positive experience, and we are grateful for your support. It is customers like you who make our work so rewarding.
We look forward to seeing you back soon!
All the best,
The A-Team
Reply from Aurate New York
Hi Juju,
Thank you for taking the time to leave us a review and trust! Thanks for choosing Aurate!.
Your support to this small but mighty team means a lot to us, see you back soon ;)
All the best,
The A-Team
I need the order canceled
I need the order canceled. My granddaughter’s wedding is May 15th!!!! Earrings won’t arrive in time! Please refund my money!!!
Claudia
21 April 2026
Unprompted review
Reply from Aurate New York
Hi Claudia,
We’re sorry to see this review, as your order was canceled and refunded on the same day you reached out to us.
We completely understand the urgency given your granddaughter’s wedding, which is why our team acted right away to process your request as quickly as possible.
For future reference, our customer care team is always here to help and resolve time-sensitive requests via email.
The A-Team
Reply from Aurate New York
Hi there,
Thank you for taking the time to leave us a review and trust! Thanks for choosing Aurate!.
Your support to this small but mighty team means a lot to us, see you back soon ;)
All the best,
The A-Team
Excellent and efficient customer service experience!
21 April 2026
Reply from Aurate New York
Hi Marissa,
Thank you for taking the time to leave us a review and trust! Thanks for choosing Aurate!.
Your support to this small but mighty team means a lot to us, see you back soon ;)
All the best,
The A-Team
Immediate reply that was personal
Immediate reply that was personal, professional and extremely helpful!
21 April 2026
Reply from Aurate New York
Hi C,
First and foremost, we want to express our appreciation for choosing to shop with us. Your support to this small but mighty team means a lot to us!
We strive to provide the best service possible. We genuinely appreciate your kind words <3
We look forward to seeing you back soon!
All the best,
The A-Team
Reply from Aurate New York
Hi Nina,
Thank you for taking the time to leave us a review and trust! Thanks for choosing Aurate!.
Your support to this small but mighty team means a lot to us, see you back soon ;)
All the best,
The A-Team
Prompt response and my issue was…
Prompt response and my issue was addressed. Very professional.
19 April 2026
Reply from Aurate New York
Hi Indrani,
First and foremost, we want to express our appreciation for choosing to shop with us. Your support to this small but mighty team means a lot to us!
We strive to provide the best service possible. We genuinely appreciate your kind words <3
We look forward to seeing you back soon!
All the best,
The A-Team
Reply from Aurate New York
Hi Michelle,
We highly appreciate you for taking the time to leave us a review. We are thrilled to hear that you had a positive experience, and we are grateful for your support. It is customers like you who make our work so rewarding.
We look forward to seeing you back soon!
All the best,
The A-Team
I have no idea how my initial Aurate…
I have no idea how my initial Aurate order got re-directed mid-shipment from my home in California to someone in New Hampshire, but I did get the earrings I wanted a few days later than expected. Very, very happy; the earrings are beautiful. I had ordered two more pairs of earrings shortly after I placed the first order and am looking forward to receiving them.
18 April 2026
Reply from Aurate New York
Hi Reese,
Thank you for taking the time to leave us a review. We truly appreciate your words and are delighted to hear you are enjoying your gold!
We look forward to seeing you back soon! 😊
All the best,
The A-Team
Beautiful necklace
So beautiful. I love my sensu necklace. The quality is amazing. Another stunning purchase from Aurate.
10 January 2026
Reply from Aurate New York
Hi Renee,
Thank you for taking the time to leave us a review. We truly appreciate your words and are delighted to hear you are enjoying your gold!
We look forward to seeing you back soon! 😊
All the best,
The A-Team
Fast and friendly service
Fast, friendly service. Great at handling a shipping problem. Highly recommend!
11 April 2026
Reply from Aurate New York
Hi Kirk,
First and foremost, we want to express our appreciation for choosing to shop with us. Your support to this small but mighty team means a lot to us!
We strive to provide the best service possible. We genuinely appreciate your kind words <3
We look forward to seeing you back soon!
All the best,
The A-Team
Amazing customer service standing by…
Amazing customer service standing by their great quality products.
24 March 2026
Reply from Aurate New York
Hi there,
We highly appreciate you for taking the time to leave us a review. We are thrilled to hear that you had a positive experience, and we are grateful for your support. It is customers like you who make our work so rewarding.
We look forward to seeing you back soon!
All the best,
The A-Team
Reply from Aurate New York
Hi Chrysse,
Thank you for taking the time to leave us a review and trust! Thanks for choosing Aurate!.
Your support to this small but mighty team means a lot to us, see you back soon ;)
All the best,
The A-Team
Reply from Aurate New York
Hi Ruyi,
We highly appreciate you for taking the time to leave us a review. We are thrilled to hear that you had a positive experience, and we are grateful for your support. It is customers like you who make our work so rewarding.
We look forward to seeing you back soon!
All the best,
The A-Team
Very responsive and helpful.
14 April 2026
Reply from Aurate New York
Hi there,
Thank you for taking the time to leave us a review and trust! Thanks for choosing Aurate!.
Your support to this small but mighty team means a lot to us, see you back soon ;)
All the best,
The A-Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.