Aurora Expeditions Reviews 

297
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 45 reviews, reviewers overwhelmingly had a great experience with this company. Travelers frequently praise the exceptionally knowledgeable, friendly, and professional expedition staff who go above and beyond to ensure passenger safety and enjoyment. Guests also highlight the remarkably comfortable ships, breathtaking destinations, and exceptionally well-organized itineraries that create truly unforgettable memories. Some people were dissatisfied with the food quality and specific meal arrangements during their trips. Reviewers mentioned that certain meals had room for improvement and that evening dinners at hotels were not always included. A few customers also noted occasional problems with large group sizes and equipment malfunctioning during rough sea conditions.

What people talk about most

Staff

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Service

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Holidays

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Location

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Quality

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Reviews shaping this summary

Rated 5 out of 5 stars

The people involved in handling the whole program from arrival in Lisbon to departure from Amsterdam. Fran was there at every step to guide us old folks, telling us to stay on the ship or watching out... See more

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Rated 5 out of 5 stars

Our trip was unforgettable—kayaking beside whales, seals, penguins, and glaciers with guides who felt like walking encyclopedias. We didn't just see Antarctica; we lived it, from the waterline to the... See more

Company replied

Rated 5 out of 5 stars

The expedition staff was truly amazing. Their knowledge of the Antarctic area, its history, the geology, the expeditions & stations, the sea and land animals was really wonderful. The ships crew was... See more

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Rated 5 out of 5 stars

Great ship, Sylvia Earl, crew and staff. All Aurora staff was incredible and knowledgeable, and helped in making for a fantastic vacation. Cabins were spacious, and always clean. Great selection and... See more

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Company details

  1. Cruise line company
  2. Adventure Sports
  3. Sport tour agency
  4. Tour operator
  5. Travel agent

Written by the company

Aurora Expeditions is an Australian-owned adventure company specialising in small group expedition-style travel to polar regions and other wild and remote places. We offer travellers the chance to have an intimate experience in these regions with its small ships and flexible, innovative itineraries. With a history of pushing the boundaries of expedition travel, Aurora Expeditions is proud to have pioneered a number of activities such as scuba diving and climbing in Antarctica. The majority of voyages now offer adventure options such as mountain climbing, sea kayaking, photography and camping in various locations; while Aurora's expert naturalists, historians, staff and crew help to unlock the wonders of these special places.

Our Approach

Written by the company

Pioneering Expedition Travel to the Heart of Nature
From the start, Aurora Expeditions was destined to be different. Our passion for adventure, exploring wild places and sharing the experience with friends burns just as brightly as it did 28 years ago, as does our preference for small-group, personal expeditions. Each expedition is accompanied by an expedition team we believe are the world’s best. Remote area specialists, their onboard lectures entertain and expand your knowledge. Whether you’re joining us for the first time or returning for another thrilling adventure, our original goals remain unchanged. Explore wild places that stir the soul, offer personal attention on unforgettable expeditions and welcome new friends into the Aurora family.
Small Groups are Best
We believe that small groups are best. Unlike larger vessels, our smaller ice-strengthened ships allow us the flexibility to land when the best opportunities present themselves. In turn our passengers can experience nature at its very best; maximising time spent exploring ashore.
Expert Guides
Our highly acclaimed expedition specialists are some of the best in the business. Many are recognised world leaders in their fields and enthusiastically share their knowledge to ensure that each moment you spend with us is interesting and educational.
Flexibility and Freedom
We stop for breaching whales! Our itineraries are designed with flexibility in mind. If weather or sea ice block our way, we always have a Plan B, C and D! We're always on the look out for new places to explore and we're not afraid to adjust our schedule if we stumble upon an unexpected wildlife display.
Environmental sensitivity and enrichment
We helped develop international environmental guidelines for the polar regions we visit, and consciously limit the number of people we take to our destinations. The more our remote area specialists share their knowledge about the natural environments we encounter, the more rewarding your experience.
Our Spirit of Adventure
We were the pioneers of some previously unheard of activities such as polar diving, polar kayaking and camping on the ice in Antarctica. Photograph ice-tipped peaks in Patagonia, scuba dive or snorkel amidst glistening icebergs, sea kayak with whales or enjoy a feast of tundra berries. No matter where we are in the world, we encourage a true sense of exploration.
Our Experience
It's been more than 25 years since our co-founders, Greg and Margaret Mortimer, first started taking small groups of friends and keen travellers to Antarctica. Aboard small, ice-strengthened vessels, they took groups of intrepid explorers to places that few, if any, had been before, pioneering a long list of 'firsts' along the way.
Full Service Travel Agency
We operate an accredited travel agency offering friendly, one-on-one service and deep expertise. We plan comprehensive itineraries that complement our expedition to remote places, so no matter where you’d like to go, we can suggest the best things to see and do to make your expedition even better. So why not add a Patagonia Discovery Trek, take a self-driving tour around Iceland or add a stopover at the mysterious Easter Island?
Added Extras
Whether it’s a polar jacket and photo book to keep; flights for our Fly/Sail Antarctic program; pre/post voyage accommodation in South America; or high Arctic activities in Longyearbyen, our inclusions are what most others would consider extras.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

297 reviews

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4.5

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Rated 5 out of 5 stars

The Trip Of A Lifetime

Went on this expedition to Antarctica, South Georgia and the Falkland Islands with high hopes and expectations. These were exceeded in every way. The landscape, of course, is extraordinary but the Aurora Expedition Team made our experience even more so. Howard as expedition leader (legendary for good reason) and Artem as captain made sure that we had every chance to visit places whilst avoiding the serious storms that would have prevented so much. We left the ship for landings, Zodiac trips and snorkelling trips at least twice a day and had fascinating lectures and presentations on the wildlife, the geology, the history and even the constitution. There were Citizen Science projects to become involved in and the enthusiasm for what were doing infused everything. The Sylvia Earle is a remarkable ship too, in the hands of the Bridge Team it was comfortable in every sea condition and able to get into extraordinary places. It was the trip of a lifetime

19 December 2022
Unprompted review
Rated 1 out of 5 stars

Good scenery and wildlife BUT poor Expedition and On-Board experience

Antarctica Peninsula,South Georgia and The Falkland Odyssey on board new ship Sylvia Earle (18 Dec 2022 to 8 Jan 2023)
The reality of what the tour offered did not match with the advertised expectations from Aurora Expeditions’ own website!
- Absence of credited guest speakers - expedition team members double up as presenters giving high-school level of talks instead of more enriching expert lectures
- Hikes with no forewarn grading for participants to decide whether to take part according to their own ability, No trail or way markers on at least one hike resulting in falls with a number of passengers
- Not sure how many of the Expedition Team member are actually qualified professional Polar Expedition Guides - one has a feeling that the majority of their team are on very short term contracts - even just one or two tours, and are treating the tours as a working holiday themselves and not acting professionally at times during certain landings and hikes
- Landings and hikes have an atmosphere of high-school outings rather than professionally organised paid polar expedition
- New ship but sub standard quality control apparent as reflected on fittings in our cabin - partially fallen air conditioning cover from ceiling, TV cabling issue causing very poor screen image quality, poorly fitted piano paddles (wobbly) with key board cover falling onto hands at times while playing, cabin drawers only half size
- Sub-standard food quality offered after first 10 days (of a 21 day tour) in the main dining room (Gentoo Restaurant), though the food in the small grill restaurant (Rockhopper Restaurant) was consistently good, Given the price paid by the passengers for the tour, the quality of the ingredients of the food was disappointing (lack of quality seafood like lobsters, king crabs or langoustines) though the chefs’ cooking skills need to be applauded.
- Apparent that the tour was on a chartered ship where Aurora Expeditions only involvement with the tour was the Expeditions Team with its zodiac landings and hikes, with the Ship’s day to day administration including the hotel and catering services not under the control of Aurora directly! If we have known the way Aurora organises this tour, we would have not selected it.
NOT value for money for the services offered compared with other companies

19 December 2022
Unprompted review
Rated 5 out of 5 stars

Outstanding cruise to Antarctica

The ship, the Sylvia Earle, was brand new and had outstanding accommodations. The expedition team, especially the naturalist, were very knowledgeable and great speakers. We went to 10 locations and saw thousands of penguins, 10s of seals and 10 of whales including orcas.

19 January 2023
Unprompted review
Rated 5 out of 5 stars

Aurora provided an amazing experience

Aurora provided an amazing experience - a combination of fun, insight and understanding of the stunning expanse of Antarctica.
The leadership team of Howard, Roger, Ian were superb in making us feel secure whilst exploring above and below the water. The knowledge, experience and support of the amazing leadership, support team and ship's crew was beyond expectations.

Snorkelling in 0 degrees is challenging but worth experiencing. Go the SNORKS!!!
But equally the on land / ice / snow / water experiences provided are all treasured.

To gain a little knowledge of this stunning continent was a privilege and truly an experience of a lifetime. It has helped us understand even more how precious is our planet.
Colin & Sue

7 January 2023
Unprompted review
Rated 5 out of 5 stars

Three weeks on board the Greg Mortimer…

Three weeks on board the Greg Mortimer .. very stylish and spacious cabin with plenty of space in the public areas. The x-bow design clearly reduced upwards/downwards movement as it cuts through the waves .. though you do still get side roll. Expedition staff were experienced both on shore and in the zodiacs and the lectures they gave on board were “on point”. Food choices were phenomenal and waiting staff as well all the “hotel” staff were always helpful and never stopped smiling. Throughout the pandemic Aurora kept us notified and offered options and alternatives. Would not hesitate booking again and recommending Aurora and the Greg Mortimer.

28 November 2022
Unprompted review
Rated 4 out of 5 stars

This is an excellent small size cruise…

This is an excellent small size cruise of the Pacific coast of Costa Rica and Panama. Facilities are great, food is brilliant and staff are knowledgeable, skilled and committed to sharing the natural splendour of coral reefs and national parks.

21 April 2022
Unprompted review
Rated 5 out of 5 stars

Don’t know anybody who’s as done this…

Don’t know anybody who’s as done this trip to Antarctica so did lots of searching on the internet
Came across aurora and everything they offered fit the bill. Only max 130 passengers lots of zodiac trips out along with extras that you pay for .
The cabins looked beautiful and the ship was fairly new
When we arrived on board we where over the moon it was beautiful staff very nice and polite the cabin was fabulous
All in all the Cruice was amazing all the trips on shore wasn’t easy for the expedition team but they always managed to get us walking in Antarctica. The talks they did were very interesting and not boring and didn’t feel like you were back at school . As for the food and the hotel staff on board they where outstanding by far the best we have ever had
If your thinking of doing this trip book with this company they are more expensive than other companies we looked at but we’ll worth the money

15 November 2022
Unprompted review
Rated 5 out of 5 stars

Circumnavigating Ireland With Aurora: Beyond My Expectations!

As I walked down the pier in the port town of Dún Laoghaire, I was in awe of the expedition ship on which I was embarking. The Greg Mortimer, built in 2019, was designed for polar travel. Its unique X-bow is a 21st century innovation that reduces pitch and bow impacts in high seas. To me, the shape is similar to the head of many marine mammals in that the bow curves outward and not inward, as most ship bows are designed.

An expedition ship’s purpose is to take people to hard-to-get-to places and get people off the ship to explore the environs. It’s not a party ship. On this voyage the “entertainment” consisted of lectures about the history, geology, and marine life related to Ireland. There were no docks at any of our stops that would accommodate the ship. We anchored and shuttled by Zodiac to shore.

Like most expedition ships, this one could carry up to 130 passengers. Because this voyage was the first of the season, and Covid still a concern, only 24 passengers embarked. This allowed Aurora to work out reasonable Covid protocols and get both ship’s crew and expedition staff up and running after the lengthy hiatus.

All cabins face outward. And all cabins, except those on deck 3, have a balcony. My cabin was a Junior Suite, one of the more spacious, with both a bedroom and a living room. I especially appreciated the walk in closet and ample space to store clothes. Later on in the voyage, I was given a tour of the other categories of cabin. Each was so spacious that for my next Aurora Expeditions voyage (to Iceland), I booked a lower category cabin.

The entire ship was spacious, not just my cabin. The lecture hall, restaurant, and bridge could accommodate 130 passengers, should the ship ever be that full. In addition, there was a panorama lounge on the top deck, a large fitness center, a library, a wellness center, a sauna with a view, and outdoor lounge areas that included a barbecue and two jacuzzis. Normally this ship has an open bridge policy.

For those of you who don’t recognize the name, Greg Mortimer is one of the first Australians to scale Mt. Everest. His passion for Adventure prompted him to start Aurora Expeditions. After 30 years of traveling to the polar regions, he commissioned a ship, which he named after himself. A second sister ship, the Sylvia Earle (named after the American marine biologist) launched recently.

The ship’s crew—hotel staff, navigation, restaurant—were wonderful. They were quite accommodating, efficient, and always pleasant. While expedition ships aren't known for the gourmet dining of river cruises, I found the food quite good and with plenty of variety. The wine served with meals was also very good.

The Aurora expedition staff had a variety of expertise and included several local guides with special expertise in Ireland. Expedition staff made every effort to go above and beyond and include a few surprises in the itinerary. The voyage was amazing, truly a trip of a lifetime.

One caution—this is an expedition ship. Travelers must be reasonably fit and able to get in and out of a Zodiac. Keep in mind that sea conditions can change. Sometimes this causes the itinerary to change and sometimes this can cause very wavy conditions for returning to the boat via Zodiac. I always felt safe with the staff. Expedition staff and Able Seaman ensure that every guest safely disembarks and embarks. What’s more, is that the Greg Mortimer uses an automatic positioning system (no anchor). This means expedition staff can communicate with the Captain who will reposition the ship to encounter a minimum of waves. Truly wonderful modern technology.

12 May 2022
Unprompted review
Rated 5 out of 5 stars

Iceland Circumnavigation

We were very fortunate to travel on the Greg Mortimer with Aurora Expeditions in Iceland. Working with their booking staff was simple and pleasant and the Greg Mortimer is a wonderful ship. Best of all, the expedition staff is first rate, and the icing on the cake was their kayaking team - great teachers, highly knowledgeable and just a lot of fun. Great trip.

2 August 2022
Unprompted review
Rated 5 out of 5 stars

The Greg Mortimer is a fast improvement…

The Greg Mortimer is a fast improvement to the Polar Pioneer we sailed to Antarctic with in 2003, but the experience compared in every other way. The superior facilities on the Greg Mortimer complimented with the outstanding friendliness and efficiency of service considerably enhanced the enjoyment in every aspect of the expeditionary adventure to this spectacular magnificent place blessed with the grantor of nature that deeply effects and lifts our appreciation of the natural world usually so remote from our grasp.
Not having visited the Greenland National Park on the north eastern coastal part of Greenland, the largest on earth, and seeing some of its diverse magnificent wildlife, the areas we visited were sparsely endowed with wildlife, on land or sea. But this did not distract from the incredible mountains on either side of the deep fiords into which we traveled, with their abundance of glaciers dropping from the Kilometer high Greenland icecap producing icebergs that can be of the order of square Kilometer in size.
The zodiac excursion on the many destinations were a great attraction and offered many opportunities to explore some of the historic sites, including early Viking settlements, as well as just stomping thru the tundra up a slope or along the fiord shore.
Talks be experts on subjects like glaciers, bird live in the arctic, the significance of nutrients to the marine environment brought in to the fiords by the glaciers scraping the Sea floor, as well as the importance of liken.
One of our highlights was a helicopter flight over a massive glacier and landing on a barren hill on the edge of the icecap. In all the expedition was in so many ways an experience of some of some of the most unexpected, creating a deeper insight in understanding the wonders of the arctic, it’s beauty as well as its vulnerability to our present and worrying changes of our world climatic conditions.

10 August 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic Arctic cruise

Had a fantastic cruise around Svalbard, Greenland and the Arctic area. Saw wonderful wildlife and landscapes including a blue whale, wonderful polar bear mums with their cubs, and amazing icebergs.
The crew and the expedition team were enthusiastic, helpful and informative.
Trip of a lifetime

19 July 2022
Unprompted review
Rated 4 out of 5 stars

Inaugural Iceland cruise

The recent Iceland cruise was amazing. It was Aurora's first cruise.

My disappointment though was that I was charged twice for my sundries at the end of the cruise and lost out in the currency exchange rate when they refunded. I also lost out on international exchange transaction fees. I was left out of pocket by all this. Not a big issue but would recommend that you pay for sundries either with US$ cash or a US$ credit card so you don't experience exchange losses if you get charged twice and then refunded.

1 August 2022
Unprompted review
Rated 5 out of 5 stars

Crossed the Antarctic Circle with Aurora....

I traveled with Aurora in February across the Antarctic Circle and it was truly an unbelievable experience from start to finish. The ship was remarkably clean, rooms were super comfortable and food was awesome every day. The highlight was by far the expedition team and their passion and knowledge! I can't imagine anyone not having an AMAZING time with Aurora. If I need to speak to anyone personally to convince, them I am happy to.

2 September 2022
Unprompted review
Rated 5 out of 5 stars

Dream come true

What a amazing experience , guided by a incredible explorator team , a unbelievable crew and ship. Thank you for everything.

2 May 2022
Unprompted review
Rated 5 out of 5 stars

I was on the 23 day Antarctica itin…

I was on the 23 day Antarctica itin that included the peninsula plus South Georgia and Falklands. Every day was magical; the Expedition Leaders were amazing and made sure we got to see as much as we could....and learned as much as we wanted. Penguins, Ice, Seals....the list goes on and on. Each day was so special for a different reason. Fellow travelers were just a joy to learn from and connect with; food was great - look much forward to going back

29 April 2022
Unprompted review
Rated 5 out of 5 stars

Would recommend Aurora without any reservations

Our trip to south of the Antarctic Circle on the Greg Mortimer was just wonderful.
The ship was of a really high quality and well thought out. Each cabin had more sockets, at sensible heights than we needed. The staff were all friendly and professional and we felt that they couldn't do enough for us, yet weren't over weaning.
The expedition team under Flo's leadership could not have given us a better experience. They were all so knowledgeable and able to answer any and all questions that we had.
We were sea kayaking. Kayaking through brash ice is an experience we will never forget. The team, especially Dan and Frank kept us safe and gave us a wonderful time on the water.
The food and drink we of a high standard and, despite having to serve us using a buffet system it all worked efficiently. There was plenty of fresh vegetables every day.
Aurora have put in place really effective Covid protocols that made us feel safe.
We had thought this was 'the trip of a lifetime' but are now left wondering if we might persuade the bank manager to let us go again.
Thank you Aurora

25 April 2022
Unprompted review
Rated 5 out of 5 stars

Aurora Expedition trip to Antarctica - a true trip of a lifetime

Aurora Expedition trip to Antarctica was a trip of a lifetime for us. They cared about our health (COVID protocols in place). They gave us the best, safest and most sustainable visit to a unique place. We loved everything and hope to go on another trip with Aurora in the future. We love the penguins!

22 April 2022
Unprompted review
Rated 5 out of 5 stars

Trip of a Lifetime!

We thoroughly enjoyed our time with Aurora Expeditions. The voyage to Antarctica was amazing!
The entire crew was fabulous-- hard to single out individuals! Perhaps what we most appreciated was the entire team's devotion and passion for what they do. It was very inspiring to witness the love they have for this magical part of the world. Especially with the challenges of COVID, their flexibility and overwhelming commitment to safety was admirable and much appreciated.

22 April 2022
Unprompted review
Rated 5 out of 5 stars

Highly recommended!

Awesome trip on the Great Mortimer to Antarctica. It completely exceeded my already high expectations. The expedition crew are incredibly experienced and knowledgeable, and their passion for what they do is infectious. We were lucky enough to spend 3 days inside the Antarctic Circle and the team were just as excited as we were! The front of house team were friendly, fun and looked after us incredibly well. Overall, we had an amazing trip, didn’t want to leave and Aurora were absolutely top notch. I’ll be using them again for future trips and have recommended them to others already.

I’ve seen previous reviews complaining about issues with Covid/refunds. All I can say is that, on board, Covid was taken very seriously with regular lateral flow tests and other precautions put in place. One person tested positive and was quarantined, with the travelling partner quarantined in a separate cabin. They were given a full credit for a future trip. Can’t fault Aurora for the professional way they dealt with this but I appreciate this is now 2 years after the start of the pandemic and the processes are probably well practiced now.

20 March 2022
Unprompted review

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