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There is ZERO CUSTOMER SERVICE with Aurora! DO NOT order directly thru them or you'll get screwed! Buy thru a site like Amazon/Walmart/Target etc. for plush toys, at least if something goes wrong the retailers will refund you, because AURORA just IGNORES ALL EMAILS/REQUESTS, and even IGNORES the complaints you file thru Better Bus. Bureau....THIS CO. SUCKS! and I won't ever order thru them again!
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