Two items were missing in my delivery, which I was charged for however I contacted customer services who were very quick to give me a refund. It was a shame as they were gifts for my daughter’s birthd... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I love the cavaliers they're so cute a real hit with me can't wait for the tri and black and tan to come out I'd like to buy the set theyre so cute and a real touchy sneezy fun palm palm n beanie. I'v... See more
We renamed Aidan the Palm Pal dragon Aeddan ( Welsh spelling) and he went to Marseille with my husband Steve to watch Wales play Argentina in the Rugby World Cup 2023 Quarter finals. Unfortunately Wal... See more
Amazing Customer Service. We contacted the customer service by email as the Palm Pal soft toy we purchased had a slight flaw. They hand picked a new one from the warehouse and sent the replacement im... See more
Company details
Written by the company
We love creating soft toy characters, including Palm Pals, BT21, The Gruffalo, Moomin, Mermaids, Animals and many more gorgeous products. We ship across Europe.
Contact info
Hampshire International Business Park, Crockford Lane, Basingstoke, RG24 8WH, RG24 8WH, Basingstoke, United Kingdom
- eshop@auroraworld.co.uk
- auroraworld.co.uk
3.8
Great
279 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I bit disappointed with the size of the…
I bit disappointed with the size of the product
29 January 2024
Gorgeous Palm Pals, very happy!
Found the two Palm Pals I wanted online at Aurora. Super cute designs and super soft, perfect as Christmas decorations for around my living room. Free delivery on my purchase and when my parcel arrived there was a little bonus penguin inside - love it! Thank you! Can't wait to get them back out again for Christmas 2024!
22 December 2023
Very quick delivery!
Great selection of cute plushies at good prices,free UK postage for orders over £15. Very quick delivery!
2 January 2024
Toy is cute but it's not large as the…
Toy is cute but it's not large as the measurements given online so much smaller then expected
29 December 2023
Unprompted review
Quick delivery and the free gift was a…
Quick delivery and the free gift was a lovely touch
27 November 2023
Perfect quality - quick shipment
My order arrived quickly, it was carefully packed. I had a question and received a reply super-quickly.
I love the cushions, great quality and very cute!
27 November 2023
Good quality & value.
Fantastic range of products at very competitive prices. Brilliant dispatch and delivery times and free delivery (over £15) is a bonus. You always get a free gift too!
27 November 2023
Fantastic items
Fantastic items, lovely kind and caring company. Can't rate them highly enough! I wish there were more companies like them.
6 November 2023
Aeddan, the Welsh Palm Pal Dragon
We renamed Aidan the Palm Pal dragon Aeddan ( Welsh spelling) and he went to Marseille with my husband Steve to watch Wales play Argentina in the Rugby World Cup 2023 Quarter finals. Unfortunately Wales lost but Aeddan was a great companion for Steve and we have lots of photos of Aeddan eating a croissant, drinking a beer etc!! Aeddan also arrived in time for him to join Steve on the trip. We were very pleased with Aeddan, thank you. Wendy and Steve Edwards
10 October 2023
Teddy bear Archi
Great service!
I had problem with the delivery company they work with, but the customer service was extremely helpful and fast!
They rearranged another delivery for me free of charge!
2 October 2023
Good price and very fast delivery.
9 October 2023
10/10
Easy to order online & products arrived well packaged & promptly.
Would definitely order again. Thank you
3 October 2023
Delighted..
Items were sent out really quickly. Additional little gift included was a lovely touch. Overall pleased with Aurora and pleased with my purchase.
29 September 2023
Baby loves the mermaids
Baby loves the soft toys and have had to buy more. Easy to contact when had problem an was resolved an I was happy with experience .
10 September 2023
A lovely little horse...
I purchased a plush horse which was just as it was displayed in the photograph. It is lovely, nicely made using recycled materials and a perfect size for my two and a half year old nephew who loves horses. It was delivered the next day which was a bonus.
3 September 2023
Such lovely little toys
Such lovely little toys. Really well made and my daughter absolutely loves them! They are a perfect size to sit in her hand.
Fast delivery 🤩
30 August 2023
Arrived well packaged and on…
Arrived well packaged and on time....also a couple of free little gifts which my grandchildren love! thank you.
28 August 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.